MAC FAQ: Back2MAC (B2M)

[mspixieears]

In regards to LE packaging, copied from another thread:

Quote:

Originally Posted by glittergoddess27 Just an update,.....I got all huffy and sent corporate a polite rant about excluding LE lippies,... so here's an e-mail transcript I got today for clarification,.. LE lipsticks can still be gotten with B2M so long as they do not have colored or special packaging,.. so for instance it looks like Culturebloom lippies will be the typical silver packaging so they will be eligible for the B2M program as well as Deja Rose As stated here they do not have any other promos that this will apply to scheduled after the Catherine Icon Series,.... Dear Ms. Beck, Thank you for taking the time to contact M.A.C. In response to your concerns, we regret that the BACK TO MAC program is not applicable to the Beauty Icon Series 3/ Catherine Deneuve Collection. These items are also excluded from the Pro Member Discount program. As you may already know, we have had other Collections which discounts have not been applicable or have been excluded in certain promotions. We do not currently have other products on our Marketing Calendar which these programs are not applicable. We would be pleased to forward your comments on to the appropriate executives for review. In addition, we apologize for any inconvenience this may have caused for you. We appreciate your interest in M.A.C and hope we have the opportunity to serve you in the near future. Sincerely, Suzanne Sheridan Global Consumer Communications

 

[LuvBeMac]

can we get LE lipstick in return?ohh so the answer is cannot

 

[user3]

Quote:

Originally Posted by LuvBeMac can we get LE lipstick in return?ohh so the answer is cannot

You should be able to get LE lipsticks just not ones that have the special packaging.

 

[holliedavis]

Depotted E/S

I have tried not once, but twice to turn in depotted e/s for Back2Mac. I was DENIED! Bothe the free-standing store and the Dilliard's counter here in the Tampa Bay area will no longer accept pots that are missing the metal e/s pan portion. ????? They claim that because the pro pans are also accepted as Bck2Mac items, a person could essentially return he 2 seperate parts and get 2 credits for one item. Anyone have any advice???? I have 30+ depotted shadows, and I want my lippies!!!!! If I mailed the items in, would I get credit that way? And if so, does anyone have the mailing addy?

 

[blueyedlady87]

Quick question. I was getting ready to throw away an old MAC nail polish the other night. (The kind in the square bottles with ridged cap) And i was wondering if they'd be accepted as B2M??

 

[user3]

Quote:

Originally Posted by holliedavis I have tried not once, but twice to turn in depotted e/s for Back2Mac. I was DENIED! Bothe the free-standing store and the Dilliard's counter here in the Tampa Bay area will no longer accept pots that are missing the metal e/s pan portion. ????? They claim that because the pro pans are also accepted as Bck2Mac items, a person could essentially return he 2 seperate parts and get 2 credits for one item. Anyone have any advice???? I have 30+ depotted shadows, and I want my lippies!!!!! If I mailed the items in, would I get credit that way? And if so, does anyone have the mailing addy?

Back to MAC
c/o 201 Talbot Blvd
Chestertown, MD 21620

Include with your empties:
Name/Address/Phone number
3 (different) lipstick choices per set of empties (in case they are out of a shade)



Here is a MAC Live Chat I just did I played off like I was told I couldn't do it:

Hello. Thank you for your interest in MAC Cosmetics. My name is Andrea. How may I assist you?
Vanessa: Hi Andrea I have a question about Back2MAC
Andrea: Hey Vanessa! What is your question.
Andrea: ?
Vanessa: I was told at a counter we can no longer return empty eyeshadows
Vanessa: without the metal pan
Andrea: Oh, this has been a big question lately. We have not received this direction at this time, however, I recommend contacting our Corporate Consumer Communications Department. You may contact them via phone at 1-646-602-7771 between the hours of 9am-5pm (EST) Monday-Thursday and 10am-5pm (EST) Fridays or via email at [email protected]. They will be able to clear up any confusion for you.
Vanessa: Thank you so much!
Andrea: Thank you for your visit.

 

[holliedavis]

Back 2 Mac

Quote:

Originally Posted by 'Ness Andrea: [/b][/color]Oh, this has been a big question lately. We have not received this direction at this time, however, I recommend contacting our Corporate Consumer Communications Department. You may contact them via phone at 1-646-602-7771 between the hours of 9am-5pm (EST) Monday-Thursday and 10am-5pm (EST) Fridays or via email at [email protected]. They will be able to clear up any confusion for you. Vanessa: Thank you so much! Andrea: Thank you for your visit.

I called the customer service number, and I was informed by the customer service representative that the official policy of Back 2 Mac excludes depotted shadows that are missing the pan. The items must be COMPLETE. This SUCKS!!!!!!!!!!!!!

 

[user3]

Quote:

Originally Posted by holliedavis I called the customer service number, and I was informed by the customer service representative that the official policy of Back 2 Mac excludes depotted shadows that are missing the pan. The items must be COMPLETE. This SUCKS!!!!!!!!!!!!!

This is strange because I called this morning and they said the pans are not required but it may vary by area.

 

[holliedavis]

Quote:

Originally Posted by 'Nessa This is strange because I called this morning and they said the pans are not required but it may vary by area.

It's so frustrating... Everyone seems to get different answers. I wish MAC would just make up it's mind on what they will accept and what they won't... and make it universal. I don't get why it has to "vary by area". *sigh*

 

[blueyedlady87]

Quote:

Originally Posted by barbie_doll_713 Quick question. I was getting ready to throw away an old MAC nail polish the other night. (The kind in the square bottles with ridged cap) And i was wondering if they'd be accepted as B2M??

Anyone?

 

[user3]

I am going to go with no on that one Barbie but I would call the place you will be returning it to because some do take glass IIRC

 

[mspixieears]

Please note that this is copied from a thread in MAC Chat: http://www.specktra.net/forum/showthread.php?t=42219

in regards to change in their policy:
Quote:

Originally Posted by Cdjax I went to a MAC counter today today to purchase a couple items and trade in my 6 empties for a lippie. When I gave the MA the empties, she told me that MAC no longer accepts eyeshadow/blush containers if they don't have the silver pan in them. I told her I had done this many times before and never had any problem, but she said it is a new MAC Policy that came down from corporate headquarters. I'm REALLY hoping this is just a mix-up, because depotting is the only way I can do B2M, since I never use anything up. Has anybody else heard of this new policy?

Just copying these posts for reference.


Quote:

Originally Posted by Shawna Alright, I finally got a response to my email from MAC, and it is totally useless. They don't even mention the metal bits although that is specifically what I emailed about. I have a feeling they just fired off a general response, but here it is anyhow. Thank you for taking the time to contact us and for your interest in M.A.C. Because we share your concern about our environment, with the Brand's inception in 1985 we established the "Back to M.A.C" program: When you have finished using M.A.C plastic packaged cosmetic items purchased from us, please bring the containers back to a M.A.C location near you. Although we cannot reuse these containers for our products, we can make sure the packaging materials are properly recycled. To credit you for your good deed, the accumulation of six (6) recyclable plastic containers entitles you to select one free M.A.C lipstick as our thanks. Please note: Since 100% of the retail selling price of Viva Glam Lipsticks is provided to organizations that help people living with HIV/AIDS, Lipsticks in this series are excluded from this program. Also, the "Back To M.A.C" program is not available where regulations prohibit. We trust the above addresses your concern. We hope that we have the opportunity to serve you in the near future. Sincerely, Tiffany Soriente Global Consumer Communications

 

[astronaut]

Quote:

Originally Posted by holliedavis I have tried not once, but twice to turn in depotted e/s for Back2Mac. I was DENIED! Bothe the free-standing store and the Dilliard's counter here in the Tampa Bay area will no longer accept pots that are missing the metal e/s pan portion. ????? They claim that because the pro pans are also accepted as Bck2Mac items, a person could essentially return he 2 seperate parts and get 2 credits for one item. Anyone have any advice???? I have 30+ depotted shadows, and I want my lippies!!!!! If I mailed the items in, would I get credit that way? And if so, does anyone have the mailing addy?

Wait... so the 9.50 pans are accepted for back to mac?

 

[noteventherain]

Quote:

Originally Posted by Pimptress Thanks..... I was wondering the same thing... now I know.... crap I would definately be getting my free l/s soon if that were the case

Actually, I guess it really depends which counter/store you go to. I always assumed that the answer was no, but recently I've heard several SAs tell customers that the stubs/lids of pencils can be used for B2M. I've heard it at more than one counter too. so, don't shoot the messenger, but I guess it's all on your region and what they're willing to accept, but they told me they'll accept it my counter. I haven't actually tried to exchange them though yet. I probably won't.

 

[holliedavis]

After finding that none of my local counters would accept depotted eyeshadows, I visited the Mac website and downloaded the Back2Mac mail-in form. I sent 24 empties along with the completed forms. I only paid postage to send the empties, and none was recquired for return of the lipsticks. I received the exact same 4 shades I requested within 14 days from the ship date. And shipping was FREE!!! Ereka! I have found a way!

 

[llucidity]

I just returned 6 e/s pot empties without the metal pan. No problems at all.

A quick question - empty lipstick containers do count as well right?

 

[LittleOne]

what about the container that the brush cleanser is in?

 

[Dawn]

Quote:

Originally Posted by LittleOne what about the container that the brush cleanser is in?

I've used those several times with no trouble at all!

 

[martygreene]

Quote:

Originally Posted by llucidity I just returned 6 e/s pot empties without the metal pan. No problems at all. A quick question - empty lipstick containers do count as well right?

yes they do

 

[M.A.C*Attack]

anyone who is wondering i was told that there is no limit on b2m at least theres not supposed to be ...... i returned enough for 6 lippies today at a counter in a dillards and they were actualy happy to see i was b2m-ing...lol and i got all the ones my husband choose..lmao!

and he asked the girl if lip stick counted to and she said yes they do so hes like good now u have enough for one for when ur done with these...


anyhow just wanted to let u know !
take care