MAC FAQ: Counter, Free-Standing, PRO Store, Pro-Discount... what?

bebs

bebs

Well-known member
Quote:
Originally Posted by musicdust
I tried two different stores, they were both closed! Ha I will someday get Kelly green pigment! Some day!

well if you would really like it I go to the pro store in la often and can do a cp for you.. dont have a discount card or anything but you can at least get the pigment then
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give me a pm if you would like that and keep having problems.. and mods sorry if this isnt an ok area to post that.
 
Ambonee

Ambonee

Well-known member
Quote:
Originally Posted by likeomgsteffduh
Theres also one in San Jose, Califorrnia, in the Valley Fair Mall.


...just thought I'd add that...scince its the one I got to!
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That's a freestanding store, not a pro store
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you may have thought it was a pro store because it offers a "Pro Discount"? We only have two pro stores in California: The San Francisco one and the one in LA. hth!
 
Ambonee

Ambonee

Well-known member
Quote:
Originally Posted by Indigowaters
Can you get any product you want from the pro store?

Yes you can get any MAC product you want at a pro store barring they aren't out of stock.

If you check out www.macpro.com you can see everything that is available at a pro store, you won't be able to see prices unless you have a pro card but at least you can see the products. Pro only items usually have a diamond symbol next to them hth!
 
Ambonee

Ambonee

Well-known member
Quote:
Originally Posted by hungerartist
does anyone know the address to the PRO store in los angeles?
i tried looking at MAC's website, but everytime i searched in LA, the pro store didnt come up.

MAC
North Robertson
M·A·C PRO products available
133 North Robertson Blvd.
Los Angeles, CA 90048 (US)
(310) 271-9137

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Iridescence

Iridescence

Well-known member
MAC Pro Pigments!

Ow ow!!! I saw some MAC pro pigments online, and I love them. Is there any way to purchase them without a membership?

Thanks
 
duch3ss25

duch3ss25

Well-known member
you can go to the nearest pro store or just call the pro number (1-800-866-6464). they will ask if you have the discount card or not and then forward your call to a different number (1-800-387-6707). i don't have a card but i got the avant gold collection, 15-pan palette and several pigments from them last week.

hope this helps. good luck!
 
_trimm_trabb

_trimm_trabb

Well-known member
buying PRO items?

I just saw a thread where somebody was inquiring about PRO pigments. I have been thinking about taking a trip up to my nearest PRO store - I don't go often because usually Macy's has what I need, but they are out of the Avant MSFs. So my question is, do you have to have a MAC Pro Card to buy items like empty palettes, PRO pigments, etc? I know this probably seems like a really dumb question to most of you but I've always bought my pigments in samples online and my shadows in pot form, so I've never inquired about this before!

Thanks so much, and if there is already a topic about this please point me in the direction of it and feel free to delete this one.
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Meliss1026

Meliss1026

Well-known member
No you dont, anyone can buy from the pro store. i was just there on Tuesday and I don't have a pro card and I bought a lot of pro things, etc etc. But you def. don't need a card to do so.
 
COBI

COBI

Well-known member
You can not buy just the "pans" at a counter. The "pro pans" are simply refills (the color in a pan without the black pot & lid) that fit into a "pro pallette". The size is the same as regular eye shadows. You can de-pot your normal shadows and the pan of color will fit into a pallette.

Also, the pro line does have colors that are not available at counters. They are indicated at macpro.com with diamonds next to them. If you look under shadow pan refills, every color has a diamond because the refills are a pro product. Anyone can buy pro products, it's just a matter of finding a way: free-standing store, Pro store, or the pro customer service number.

Blushes are also available in pallette form at the pro site, Pro stores or freestanding stores. I switched to pallettes at about the same time I received my Pro card and it has saved me SO much room in my case versus having all of those separate pots of color.

HTH,
Laura
 
nibjet

nibjet

Well-known member
I just called the pro customer service number and was told I wasn't allowed to place an order because I wasn't a member. I mean I know I can't get the discount, but I just ordered 2 months ago with no problems. I'm not close to a pro store either. Did they change the policy?
 
suggrr

suggrr

Active member
Quote:
Originally Posted by nibjet
I just called the pro customer service number and was told I wasn't allowed to place an order because I wasn't a member. I mean I know I can't get the discount, but I just ordered 2 months ago with no problems. I'm not close to a pro store either. Did they change the policy?

The policy has not changed to my knowledge. I was told that I couldn't order pro products by the first two people I spoke to today, but the third person let me order a pro product (plus regular MAC products) with no problems. The number that got me through to someone who would take my order is 1-800-387-6707, ext 8555. It kept kicking me back to the main menu, so I had to enter the extension a few times, but I blame that on the fact that they were busy today.
 
Meisje

Meisje

Well-known member
Can anyone tell me if the prices are higher at counters than at free-standing stores?

TIA!
 
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