Hey everyone. I haven't posted in a loooooong time (apparently so long that my post count is showing as 0?!), but I could use some advice and maybe some space to cry (sorry in advance for the long post).
I ordered all four of the PC lippies on 12/26 from the MAC site a few minutes after they went on-sale. I decided not to pay for 2-day shipping because I'm
trying to save money. Now I live in the middle of a major city, where UPS can't and won't leave packages on the doorstep. The next best option is to have packages delivered to my workplace. In the eight years I've been there, I have never had a single problem receiving packages. You can probably guess what's coming next.
According to UPS, they delivered the package to my office on 1/2. I wasn't scheduled to work and was out of town on a day trip. The next day I was snowed in, so I couldn't get to the office to retrieve my package until today. Except it wasn't there and no one remembered anything arriving for me from UPS. I checked the website to see who signed for the package and there is no one at my company with that name. I work for a small tech company and we receive thousands of dollars worth of computer hardware and software on a regular basis. Our UPS guy knows that there are only four people in the office who are permitted to sign for packages.
I called UPS during lunch but was on hold for so long that my break ended and I had to hang up without receiving help. This evening I called back and was told that my package was delivered to the correct address, but I believe they are wrong and that the package was likely delivered to a different business in the same building. I was then transferred to the investigations department and after waiting on hold for over 30 minutes the call disconnected. I called back
again, but got a recording that customer service was closed for the day.
After calming myself down I called MAC and spoke with a very nice woman at CS who said they would reship my items, until I pointed out the contents of my order. As we all know, the lipsticks are sold out. The nice CS lady confirmed this and said they can't reship because there is no inventory left. A supervisor will be calling me back within a day or two, but apparently I should expect a refund.
I am so very sad. I don't want a refund, I want the lippies. It's been awhile since MAC released something that I just had to have and I was really looking forward to this collection. Has anyone had this happen before? I'm surprised MAC doesn't hold back any inventory in the event of lost of damaged packages, but I guess if they did the extra stock would have been depleted by people who had problems and paid for 2-day shipping. I can't bring myself to spend more than double the original price on eBay. Is there anything I can do?
