MAC Stereotype

[XNirvanaFreakX]

Quote:

Originally Posted by L1LMAMAJ my experience there depends if my makeup looks good that day. if i have no makeup on or it doesn't show a lot of skill, i think some of the mua's judge me. the service is compromised. however, if i'm having a good makeup day, i get awesome service and compliments. i'm sure not every mua is like this but i think it's also at a subconscious level. for example, if u worked at a high end clothing store and a person that came in was wearing ugly clothes and isn't very stylish, you'd be hesitant to help them out, probably already assuming they won't buy stuff. but if a person came in with trendy, nice clothes, you'd be eager to help out. i know most people probably don't purposely do this but we're human and we can't help but judge. it's just what i think.

I agree with this.

And like others have said, it all depends on the location and/or the people. I've been to MAC stores where I was in there for half an hour, and not once did anyone even say hi to me because the MAs were all busy chatting with each other and acting kind of superior. Like they knew that I was there but just kind of chose to ignore it.

But on the other hand, I've been to ones where the MAs are so nice and helpful and friendly and I didn't feel at all intimidated. So I really think it depends.

 

[Elusive21]

I've been to a MAC counter plenty of times and I have NEVER gotten any kind of attitude. Half the time I go there I am really dressed up and the other half of the time I look sloppy. They have never treated me bad when I looked sloppy. All the MUA's have been nice and courteous.

 

[Civies]

There probably are prejudices but if someone was genuinely nice your brain wouldn't tell you "OH SHES BEING A BITCH". There are different types of people in every job industry.. I'm sure that some MAC girls are cocky and bitchy but the ones at my MAC store are actually really nice and helpful.

 

[mdjmsj]

99% of the staff at the MAC stores/counters I go to are total sweethearts and always willing to help and answer my questions...Sometimes they'll be busy with other clients but I can understand that-if I go during peak hours, I don't really expect undivided attention.

Now, ask me about the 2 CCOs I've visited-those people I've had problems with!

 

[barbieismetal]

Honestly, its kinda funny but for the past 4 trips to my MAC Counter or my MAC Store , ive been pretty much makeup less , looking all nuts , but was never treated rudely or looked at funny . I think its mostly because I knew what I was talking about & what I wanted . I usually get helped right away & the girls are great , I have yet to have a bad experience .

Also plan on applying there soon

 

[winkietoe]

At the MAC store I go to, theres been a few times I was ignored even though there were only a few customers. Now that I think about it, its usually the same girl that ignores me. Shell see me and well make eye contact and shell just look away. Shes helped me once though, but the whole time it seemed like she was uninterested and just wanted me out of the store as soon as possible

However, I had a few super nice and helpful MAs there, so I guess it makes up for it.

 

[devonlillie]

I just started using MAC makeup and the first time I went I was nervous because I was worried they might be snotty especially because I was only planning on getting some foundation but the MA's were super helpful and I ended picking out a quad of e/s too. Since then every other time I've gone, they've been nothing but kind and helpful. It was pretty busy when I went and I actually saw more snooty customers being rude to the MA's than the other way around.

The really good service is one of the reasons I'm slowly becoming addicted to MAC I think. But it's probably a different experience at each different store.

 

[BEA2LS]

to be honest, i did not hear about this sterotype until i came to specktra. i am sure it exsists but here they are nice ladies.

there are a few mua at cosmetic counters that i do not like but still.

 

[theredwonder]

I've never had really great experiences with MAC counters. Most of the time, I go when there is hardly anyone there, and yet I think they are always rushing me. I walked in one day and asked about the mac lipglosses other than lipglass because I found that too sticky and the girl just pointed at the plushglasses and walked away. Another counter I went to and was looking to buy a tlc and the woman didn't even know what I was talking about. I asked her where the tinted lip conditioners were and how much they were and she was telling me they didn't have anything like that in their line. I walked around until I saw them on a stand in the corner and then asked her to get me a color and she rolled her eyes, got it, and handed it to me as if that wasn't her job. It was very strange and I always go in there trying to be really nice. I am not sure if the stereotype is true or if I have just had girls having off-days.

I did have a nice person once though who took a lot of time trying to help me find the correct color of powder to buy.

 

[HeatherAnn]

I've never really run into a problem. I've only ever been to 4 locations but they have always been super nice & helpful.

 

[emmemma]

Not all of them are snobs, but some of them i really can't stand. I ended up arguing with a girl because I asked her a question about a color, and she talked to me like I'm f***ing stupid, I basically told her that i'm not stupid, don't talk to me that way, and if it ever happens again i'd talk to the store manager, because people like that shouldn't be tolerated. BUT AT THE SAME TIME, since I work in customer service, I know that some customers can be really rude as well, so i guess as a customer be polite and considerate first, but if the sales is still snobby, no need to tolerate it coz us consumers are the ones that are paying their salary.

 

[saccharinity]

I've gotten mad attitude at a couple free standing stores. Sometimes I think I get poor service and nastiness because I don't get dressed up or put on makeup just because I'm going into MAC.

Although with that said I have interacted with some very sweet and helpful employees.

 

[thewickedstyle]

I only go to two counters and the girls are always so nice to me. Maybe because I always have Mac on so they like to chat w/ me about upcoming collections or whatever... they'll usually tell me about something coming up that I might like or compliment what I'm wearing or picking out.

The only snotty MA I've run into was a guy.

 

[aeroerin]

Quote:

Originally Posted by saccharinity I've gotten mad attitude at a couple free standing stores. Sometimes I think I get poor service and nastiness because I don't get dressed up or put on makeup just because I'm going into MAC.

I've only been to two MAC locations, once at a freestanding store in Austin, TX where I didn't have much interation with the staff, though there was some definite aloofness in the air, which felt like this same attitude--looked down on for not being glammed up.

And then there's my local counter--LOVE it there! All of the employees are soooo helpful and sweet, and I get recognized by quite a few of them. They almost always get a sale when I'm there! Definitely the anti-"stereotype."

 

[BunnyBunnyBunny]

Recently I have been told I as well as some of my girls are the nicest/most helpful MAC peeps customers have ever interacted with! It's such an honor, and I'm so glad to help and it's nice to be appreciated when we try our hard to not be pushy and always be honest and helpful. We have gotten complaints about other counters/stores a million times though.

 

[saccharinity]

Quote:

Originally Posted by aeroerin I've only been to two MAC locations, once at a freestanding store in Austin, TX where I didn't have much interation with the staff, though there was some definite aloofness in the air, which felt like this same attitude--looked down on for not being glammed up.

I'm sorry you've experienced this because it’s so unpleasant but I'm glad to know I'm not crazy.

 

[Ode to Joy]

Honestly, 80% of the time I visit a MAC counter or store I get bad service and nastly attitude. The worst is the pro store (you wouldn't think!). Don't know how many times I walked away to get my products through MUA, another counter or buy online, but with LEs that's hard because they are already sold out before officially on the site most of the time.
I wish it was different and I don't know why I get treated like this, I approach them friendly.

 

[beautiijunkii]

Yeah, I've heard this too and I totally disagree. I've run into a couple of girls that weren't exactly helpful but I attribute that to their pesonality. They just are miserable - that's how I see it, anyway. For the most part, my experience with MAC reps has been remarkably positive and I've been to my fair share of MAC stores, pro stores and counters from San Diego, CA to Las Vegas.

 

[LMD84]

yeah i have always had good service and good attitudes from MA's in mac - be it the busy london pro store or nottingham. in fact there was an american girl who worked at the pro and even though they were mad crazy - she made to help me pick a blush and apply it on me (back when i didn't wear blush!)