Wow, hearing about all those negative experiences with ordering on the Dutch Mac website puts me off from ever ordering there. Ridiculously low stock, lack of timely updates, order screw-ups and surprises like "we couldn't send you the lipsticks", but still charging? No, thank you! The one time when I tried calling them to ask about an item, I had been waiting on the phone for about 10 mins, and then I just decided to hang up and forget about it!
I don't get it why they cannot get it right. It's not like they've invented something new, having all those online stores in other countries for years.
In this sense, I feel lucky I can order through my lovely CP friends and on the UK websites, because I think I wouldn't be able to handle all the drama of trying to score a popular lipstick.
P.S.: I think that you guys who got their orders screwed up should complain. Don't leave it and wait patiently until they set it right. Mac UK usually sends a free item, if they've screwed up. So does Mac in the US.
Having worked in the customer service for several years now, I have learnt that these days you HAVE to keep complaining everywhere, including social media,and then *miraculously* your problem gets solved in no time. Sometimes you get a real a**hole on the phone, and the company will give them literally anything to appease them, while a reasonable, patient person often will rarely be rewarded for their patience. I highly detest the whole whinging thing (and so do Dutch people in general, compared to customers from other countries), but it seems only that will get you anywhere.
