This EXACTLY happened to me. I'm SO mad. I will never be ordering from Macys. I don't like UPSMI. No need to transfer carriers.... Too many chances to lose my package. Messed the eff up. I don't want a refund, I want my goodies! It sucks. I had cinderella and bbw stuff in that box. USPS swears they never got it, and can see that the UPS tracking said it was dropped off at 7:15pm. Usps said that was weird because nobody was there to pick it up since it closes at 5-6. If the damn UPS person left it at the door, I'll be livid. The UPS CS Was rude to me and swore they handed it off to USPS. I'll be calling tomorrow again and demanding a manager to check into it. Either some ass stole it or mishandled my package..... Sigh.