MAC's policy on samples? Getting samples at MAC?

glittergoddess27

Well-known member
I've been given several MAC samples. I was once given a couple of unsolicited skincare products to try and when I was looking at foundation I was given a full sample pot and some primer to test out (I subsequently bought both). When I went back to get the foundation, they were out and gave me a second full sample pot to last me long enough to order it online. I would not ask for a sample of pigment nor any colour product - I'd try them in the store. Foundation is different; I want to see it in different lights and be sure it doesn't break me out.

I was recently given a couple of testers. I wanted to make a quad so I swatched and selected colours with the MUA. I didn't know two were discontinued since the testers were there. They were sold out of both and the MUA simply pulled them off the display, handed them to me and told me to make them disappear. I purchased the quad pallette and the two other refill palettes. I was very surprised at that (neither of them even had a slight divet) and hesitated, but she assured me that it was fine and that they couldn't be sold anyway. I've purchased quite a bit from this particular MUA and she certainly knows that I'm a regular.

I was a bit squicked out at the thought of how many people might have used the e/s, but I scraped off the top layer when I got home, depotted them both, and am happily using them. That was very nice of her, but it's not something I would ever ask for or expect.

I woudn't hesitate at this point to ask for a foundation or skincare tester, and I can't imagine that that type of request would be declined (unless they didn't happen to have pots).
The MUA that gave you the tester could have been fired over that. :( On the rare occasion they do that they do not expect you to broadcast it. Testers are not given out because they are accounted for and considered un-saleble for sanitary reasons. The sample thing depends on the MUA and the management on duty at the time. Some stores get people who seriously abuse by only ever getting samples. I usually give samples of foundation more than I will color products when we actually do have sample containers. If someone purchases then I am usually happy to throw in a sample of just about anything else, again if we even have containers.
 

Audrey C

Well-known member
 The MUA that gave you the tester could have been fired over that. :( On the rare occasion they do that they do not expect you to broadcast it. Testers are not given out because they are accounted for and considered un-saleble for sanitary reasons. The sample thing depends on the MUA and the management on duty at the time. Some stores get people who seriously abuse by only ever getting samples. I usually give samples of foundation more than I will color products when we actually do have sample containers. If someone purchases then I am usually happy to throw in a sample of just about anything else, again if we even have containers.
This is an anonymous forum so I don't think mentioning it here is advertising it; no one knows what store it was, when it occurred or who the MUA is. No one is getting into trouble. :) If she was putting herself at risk she certainly didn't show it; she didn't seem too concerned and had to assure me it was fine.
 

Odelia

Well-known member
If she was putting herself at risk she certainly didn't show it; she didn't seem too concerned and had to assure me it was fine.
Yeah I think it's pretty safe to say that no one will get in "trouble" hehe. If anything - it's good customer service what the MUA did!
Sadly, I think a lot of companies now-a-days get too absorbed in accounting for sample expenses and lose focus of how good it can be for customer service in the long run.

Speaking personally, I return to buy more after good customer service!
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thefbomb

Well-known member
Aside from IMATS I usually spend about $40 & under at MAC since I only recently became interested in mac this year and I have never got samples. When the Punk couture line came out I picked up all 4 lipsticks & nightmoth lip pencil (at a different store than the one I normally buy from) and when I was leaving I noticed they threw in a small mascara sample! Do they usually throw in samples with bigger purchases??
 
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