Prettypackages
Well-known member
yeah, I don't blame you on that one. Ok, this sucks that they don't have anymore, b/c we know how long we'll have to wait. We've already been waiting. LOL
Melt Cosmetics
- Thread starter Carolina Marie
- Start date
lustnmakeup
Well-known member
IKR! I really wanted a blue lippie. I guess I'll have to wait for months again lol
dcarrington
Well-known member
When I tried DGAF, It was totally blue. But after Dolly mentioned that some people were having issues with their DGAF, I went to check it on instagram and I came across one woman where it definitely was not DGAF. Its looked more like MAC's Smoked Purple instead. But the others looked like maybe it was more so the lighting so I pulled out mine again and swatched it. I started to panic because it looked more like a purple to me swatched. I just put in on again and it looked blue like the first time. I said all that to say that mayyyyybbbeee it could be the lighting effecting out it looks to you. I should be getting By Starlight some time this week so I will get to see if they are basically the same or not. If so than I will notify them.
I already emailed them. I also noticed my belladonna2 is smudged. Now that I realized she mixed DR with BD2, Bane and Spacecake, I can't wait to get the later and play.
I think the purple DGAF is gorgeous though, If they can guarantee a blue replacement, I'll pay for and keep this one.
I also think the cupcake smell is strong. I imagine on my almost migraine days where one is slowly coming, or dissipating this is going to be nauseating.
Shleeface
Well-known member
So I got a reply back from them this morning:
"Hi Ashley! We will of course take care of you if you are not happy with DGAF. Would you like another shade sent out? We can also refund you if you don't like it after trying it on
"I sent in photos as well, and replied questioning whether I have to pay to ship back a defective product. Hopefully I get the same response you did. They aren't as speedy in their reply this time around. Really wanted DGAF, but if it comes down to having to choose a different color for a replacement for now and wait for them to correct it and take another chance a few months from now, I will.
dcarrington
Well-known member
I think they are truly swamped with orders right night now and they can't get back as quickly as they did before. I ordered right when the restock took place and got a confirmation for my order less than five minutes afterwards. I just made an order I believe on Saturday (or late Friday evening) and I have yet to receive an order confirmation.So I got a reply back from them this morning:
"Hi Ashley! We will of course take care of you if you are not happy with DGAF. Would you like another shade sent out? We can also refund you if you don't like it after trying it on
I sent in photos as well, and replied questioning whether I have to pay to ship back a defective product. Hopefully I get the same response you did. They aren't as speedy in their reply this time around. Really wanted DGAF, but if it comes down to having to choose a different color for a replacement for now and wait for them to correct it and take another chance a few months from now, I will.
Aelann
Member
My DGAF is also purple, I emailed melt cosmetics and was told that it's a violet based blue and that if I am unhappy with the way it looks on me I can ship it back for a return or an exchange. Its a beautiful color so its not that I'm unhappy, I just was expecting a blue lipstick and feel that what I got is what by starlight should look like. What do you guys think? I already emailed them some pics so they can see what I'm talking about but I'm not sure it'll make a difference. I'm bummed out cause I waited months for them to restock specifically because I wanted an awesome blue lipstick, I already have a ton of purple ones.
Shleeface
Well-known member
I don't think it's anything fishy haha. I know things are crazy around there between orders and issues right now.
dcarrington
Well-known member
I also ordered from Lime Crime and Sephora since Friday and I am just now receiving an order confirmation from SEPHORA!!!! This holiday season is going to be bananas with orders I predict. They are swamped with orders. I have yet to receive any confirmation from Lime Crime. I need to go and get stock in the makeup business. Social Media has brought it into a different level and their are making a KILLING with sales from their products with free advertising from everyone.
ElectricLady
Well-known member
Dark Room is pretty, but I'm not that wowed by it. Shady Lady is another story, though-- love it! I think I'll be wearing it tomorrow. And they've definitely improved the scent. My By Starlight from last year has a not so great powdered donut scent, but these two smell like straight up cupcakes and icing. And I can't believe they're asking you guys to send their messed up lipstick back. Are you kidding me?? You should be able to keep it (because that is a pretty purple) and they need to send DGAF in its true color, free of charge. That was their mistake and what they're doing isn't cool.
Prettypackages
Well-known member
Even though I don't mind the color, I'm not paying for their mistake.
LOL, no this is purple.
Shleeface
Well-known member
Got my reply ladies.
"No you don't need to send anything back if you would like another shade sent out We have seen some customers unhappy with the shade and will take their feedback into account for the future <3"
Looks like they are taking the complaints seriously and doing what they can to rectify the situation. Good luck to my fellow DGApurpleFers. Hopefully they get the color back to the original one on the next restock. In the meantime, I'm having Blow sent as a replacement.
"No you don't need to send anything back if you would like another shade sent out
We have seen some customers unhappy with the shade and will take their feedback into account for the future <3"Looks like they are taking the complaints seriously and doing what they can to rectify the situation. Good luck to my fellow DGApurpleFers. Hopefully they get the color back to the original one on the next restock. In the meantime, I'm having Blow sent as a replacement.
dcarrington
Well-known member
LOL. Maybe if they get enough complaints about this than they will just send a new one free of charge like they did blow. Its always frustrating when you don't get what you paid for.
dcarrington
Well-known member
Great to hear. I guess they reached their quota of complaints to change their approach.Got my reply ladies.
"No you don't need to send anything back if you would like another shade sent out
Looks like they are taking the complaints seriously and doing what they can to rectify the situation. Good luck to my fellow DGApurpleFers. Hopefully they get the color back to the original one on the next restock. In the meantime, I'm having Blow sent as a replacement.
butterflyeyes
Well-known member
It would help if people with the issue would post a comparison pic of themselves wearing DGAF now and one of someone else wearing the original on social media...tag Melt along with hashtags. Express how you can't believe these are the same lipstick as previously released. Might help...My DGAF is also purple, I emailed melt cosmetics and was told that it's a violet based blue and that if I am unhappy with the way it looks on me I can ship it back for a return or an exchange. Its a beautiful color so its not that I'm unhappy, I just was expecting a blue lipstick and feel that what I got is what by starlight should look like. What do you guys think? I already emailed them some pics so they can see what I'm talking about but I'm not sure it'll make a difference. I'm bummed out cause I waited months for them to restock specifically because I wanted an awesome blue lipstick, I already have a ton of purple ones.
Prettypackages
Well-known member
I wonder if they will be able to recreate the color or if they are going to have a DGAF 2?
v0ltagekid
Well-known member
I just emailed them. My DGAF is really purple lol.. I mean it's cute, but I ordered a blue lippie so ... yea I need my blue lippie :/
Dolly Snow
Moderator
I am pretty sure they will be able to recreate the color, seeing as it was only this restock that had the issue.
Prettypackages
Well-known member
So how long did we wait for this restock of DGAF? LOL
Prettypackages
Well-known member
They want me to ship it back. I will in a prepaid envelope, but I'm not paying for shipping twice.
butterflyeyes
Well-known member
Are they going to refund you the full amount including shipping? Since it is not the color that it's supposed to be...
