Dude that sucks! That was my first time ordering from them too! Not happy! I only use that card online too, and mostly for makeup purchases and other purchases for my kit and other business purchases. Thankfully my bank caught it and called me yesterday and immediately canceled my card. I'll be letting MUG know on their IG so others are aware of this.
Thanks again for the headsup! It's such a pain in the rear and an inconvenience to have your card canceled because the website where you used it didn't have the proper security to prevent fraudulent activity. I hope this gets rectified quickly and that Makeup Geek let's it's customers (and potential customers) know what's happened so people who bought from them recently can watch their cards and prevent even more people from getting their credit card information compromised. What a terrible first experience!
No shit! Totally sucks! Especially cuz i have other purchases i need to make for my business, and now i have to wait... :sigh:
Just use PP i guess
Just a heads up. I ordered from MUG and my credit card was hackedKeep an eye out on your account if you paid with a credit card. Especially since they just posted the other day that the nood lippies were launching the same day as dark matter :sigh:
Mines was too and I think they got my info from PayPal since that's what I use on her site. Whoever it was spent $50 on chase.com. I just got my new card a couple days ago now it makes sense because I ordered 3 times three within the past 2-3 months. I'm going to open another checking a this week and start using that card for online purchases
Nope don't use PP fuck their whack asses I'm going to term my account tomorrow with them
Oh yeah, they said that didn't they. I forgot about that. I guess I was too happy about DM being back in stock. I'm working on a paper revision and I promised myself that if I make decent progress today I'll order DM and Lovesick. Chances of me making decent progress is close to 0 but I'll probably go ahead and order them anyway lol.Especially since they just posted the other day that the nood lippies were launching the same day as dark matter
YES!!! I had to stop and restart my order just to make sure I was seeing the shipping amount correctly. I'm morally against paying for shipping, so the Dark Matter stack will be my only Melt Cosmetics purchase.
If your PP password and email address is the same as those you use for your MUG account, a hack on MUG's website would have compromised your PP account if the hackers were doing a multi-prong hack. That is how some people who ordered from Limecrime using PP got their money stolen. Your general email account, paypal and online banking passwords and/or usernames should always be different from the password you use for a lot of these merchant sites.
Thanks for sharing this tip and information. Fortunately, the passwords for my Paypal and MUG account are completely different so I think that helped me avoid the multi-prong hack. Moving forward though, I will try to have more variances between my different accounts to help prevent or lower my chances of getting defrauded.
Man that sucks! I just emailed them. You should do the same. I just got off the phone with my bank cuz a few charges went thru that they didn't catch. A total of $855. I hate people!
That is crazy! I hope your bank is able to claw them back.
I'm sorry to hear about your situation but I'm totally with you on the I hate people thing lol
hboy: Hopefully everyone has emailed them to let them know, otherwise they won't check i to their servers, and others' cards will continue to be hacked.
That's terrible! Have any of you who have emailed them about having your cards' hacked received a response yet? I'm curious as to whether they've informed affected customers who have contacted them about any progress made on resolving this issue and apologized for what's happened. I'm hoping they'll make an announcement soon on their site or one of their social media pages to let customers know what has happened so they can monitor their accounts for any potential fraudulent activity while the issue is investigated into further.YES!!! I had to stop and restart my order just to make sure I was seeing the shipping amount correctly. I'm morally against paying for shipping, so the Dark Matter stack will be my only Melt Cosmetics purchase.
The Dark Matter stack will also likely be my last purchase from them unless they come out with a really unique lipstick shade that I have to have or an eyeshadow stack that I can't find a good dupe for elsewhere. Although the shipping costs are reflective of the service they use (priority two-day shipping), I would rather they ship using a cheaper method if possible to reduce costs if they aren't going to offer free shipping with a minimum purchase or rarely offer a discount. It's very difficult to pay for shipping when other makeup companies offer free shipping when you spend a certain amount, offer discount codes every once in a while to offset the shipping price, already have small shipping fees, or you can just go to the store and buy the product.
Quote:
Originally Posted by erine1881
I just found out today that a friend of mine's card was also hacked after she ordered from MUG. Her card was hacked for over $1400! It's limecrime all over again!
Hopefully everyone has emailed them to let them know, otherwise they won't check i to their servers, and others' cards will continue to be hacked.
I'm going to email them today. See it's getting to a point where I'm going to have to get a prepaid card for everything. This is ridiculousI just found out today that a friend of mine's card was also hacked after she ordered from MUG. Her card was hacked for over $1400! It's limecrime all over again!
They responded to me the night i emailed them, and then again the next day offering to send me a gift for my troubles.
I wonder if it's set up like how at IMATS for some vendors you pay with your card but the receipt comes through from paypal. The LA Splash booth was like that for sure.I'm confused as to how all their payments are handled thru paypal when customers can also use credit cards as a form of payment on their site??? It's not like they only accept paypal as payment.
That's probably what's going on since if you have a paypal sellers account you can accept payments with their card reader but all processing goes through PayPal. I have one of their readers but I never used it because Square transfers my money to my banking account much quicker than PayPal does
