Sugar & Spice
Well-known member
I would DM her on Instagram and contact customer service through her site.
Pat McGrath Beauty
- Thread starter awickedshape
- Start date
Sugar & Spice
Well-known member
My first order of lipsticks came today and the luxetrance is amazing! I only had one luxetrance 35MM in the first order but I love it!
The other two are mattes and Omni I LOVE and certainly get the hype over it as it's certainly a shade that mostly everyone can pull off. Perfect MLBB!
Elson is the perfect true red and I like it better than CL rouge.
I emailed Pat regarding my second order and they responded very quickly stating that Psycho Candy was delayed but it's in my order now and my order is set to go out for shipment very soon. I can't wait to receive the other Luxetrance and hope I love the colors and I looked on the site to see if I wanted to order more but I think I've ordered the best shades for me.
The other two are mattes and Omni I LOVE and certainly get the hype over it as it's certainly a shade that mostly everyone can pull off. Perfect MLBB!
Elson is the perfect true red and I like it better than CL rouge.
I emailed Pat regarding my second order and they responded very quickly stating that Psycho Candy was delayed but it's in my order now and my order is set to go out for shipment very soon. I can't wait to receive the other Luxetrance and hope I love the colors and I looked on the site to see if I wanted to order more but I think I've ordered the best shades for me.
Sugar & Spice
Well-known member
So I couldn't resist when I saw the e-mail for the eye palettes and went ahead and ordered the Sublime and took a chance on another Luxetrance lipstick Tropicalia.
Now I'm done hee hee!
Now I'm done hee hee!
boschicka
Well-known member
It's killing me.
Sugar & Spice
Well-known member
Finally got the shipping notice for my second order and I should have Psycho Candy & Beautiful Creature Thursday.
I wore Elson today and got a couple compliments and Mr. couldn't keep his eyes off me lol. He loves red lipstick and I told him now that I have the perfect red in the perfect formula, I'll certainly wear it frequently as I love a red lip too but the only perfect one I had was the lip Maestro by Giorgio Armani which was super drying and didn't last.
However Elson is the complete opposite, very comfortable and I didn't even feel I had lipstick on especially matte and it lasted during my meal at lunch and after until I ate dinner.
I wore Elson today and got a couple compliments and Mr. couldn't keep his eyes off me lol. He loves red lipstick and I told him now that I have the perfect red in the perfect formula, I'll certainly wear it frequently as I love a red lip too but the only perfect one I had was the lip Maestro by Giorgio Armani which was super drying and didn't last.
However Elson is the complete opposite, very comfortable and I didn't even feel I had lipstick on especially matte and it lasted during my meal at lunch and after until I ate dinner.
Sugar & Spice
Well-known member
Got the shipping notice for the eye palette & tropicalia lipstick for Friday. Really excited about the eye palette since I have yet to find a HG eye palette.
Icecaramellatte
Well-known member
Oh good. Something is shipping. Me nothing. I went back to read my order confirmation. Oh my goodness, it mentioned quite long processing and delivery times. I might as well have waited for the in store launch if I went by those times. I hadn't heard of anyone getting a ship date which I thought was odd. I wondered if they even had the products. I'm excited for you and hope my order comes soon.
Sugar & Spice
Well-known member
That's how it was with my second order of lipsticks, even though I placed the order within an hour of my first order Psycho Candy had already sold out before it came to my order so that made my order delayed.
So it depends on where your order is in the processing line and if the product has already sold out before getting to your. I placed my order right after I received the e-mail so my order was at the top of the list and she also released them earlier than she said she would. They were actually released on Thursday and not Friday as originally planned.
Sugar & Spice
Well-known member
Ugh my lipsticks got held up at the Fedex location for some reason and they won't make it to my state until Monday but I did get my palette and tropicalia lipstick and the palette is like butter! Seriously the shadows are very smooth and pigmented. I'm not really a glitter person but the glitter shades are pretty and I'll probably rock those shades on the lower and/or upper lash line to add a little pop.
Tropicalla worked out great yay! It looks like a more pigmented version of CL Belly Bloom which is one of my favorite CL lipsticks and I'm so happy I found a dupe. I was afraid the pigment would be lighter due to it being a lighter shade and satin formula but nope, it's just as pigment as Omni.
Now I'm just crossing my fingers that Beautiful Creature works out and I'm pretty sure Psycho Candy will be fine as it's hard for a fuchsia to not look good on me. I haven't looked on Sephora as I'm done. I have 6 & a palette.
Tropicalla worked out great yay! It looks like a more pigmented version of CL Belly Bloom which is one of my favorite CL lipsticks and I'm so happy I found a dupe. I was afraid the pigment would be lighter due to it being a lighter shade and satin formula but nope, it's just as pigment as Omni.
Now I'm just crossing my fingers that Beautiful Creature works out and I'm pretty sure Psycho Candy will be fine as it's hard for a fuchsia to not look good on me. I haven't looked on Sephora as I'm done. I have 6 & a palette.
coffeewithcream
Well-known member
So I ordered the three palette bundle on Sept. 29 and they still have not shipped. I've emailed customer service asking to have the order cancelled but I just get the same canned responses saying demand was higher than anticipated and shipping is going to take longer. Bearing in mind the site says international shipping (I'm in Canada) is 12-18 business days. So this is literally going to take more than a month to receive. Is anyone getting the same responses/experiencing the same thing?
Icecaramellatte
Well-known member
I haven't contacted customer service yet but I was thinking I should cancel as well. I haven't received a shipping notice either. I thought I had ordered early in the day but I'm not sure. I will check. It is hard to maintain excitement with such a long wait. I don't know about this demand was higher than anticipated. Why did they launch earlier than Sephora and offer a bundle if they weren't prepared to handle the orders?
Sugar & Spice
Well-known member
I don't think you can cancel your order and if an item you had sold out, your order will continue to sit until the product comes in and your order is filled. At least thats how it was for me when Psycho Candy sold out after they had already received my order, I had to wait until it came back in stock before my order was completed.
coffeewithcream
Well-known member
The fact that Sephora has stock but McGrath is having trouble shipping makes no sense. They haven't said to me that they are out of stock, just that the demand was high and fulfilment is taking longer than they thought. Which is a really vague, poor response.
Sugar & Spice
Well-known member
That's a polite way of saying they are unable to complete all orders at this time which means there's not enough products to fill all orders which comes down to them being out of stock. They're not going to admit to being out of stock because that would mean they would HAVE to cancel your order and refund your money.
Bottom line they took on too many orders and are now unable to fill them all until more stock comes in.
lipstickaddict
Well-known member
This is my experience too! Glad I held out and ordered from Sephora.
Sugar & Spice
Well-known member
What lipsticks did you order?
Haven
Well-known member
I ordered tropicalia, lavish and donatella. I also ordered the sublime eyeshadow palette.
I want more of the lipsticks, but I decided to start with these three. Tried to order one bright, one nude, and one darker everyday color based on swatches that I have seen.
