Received an item gone bad in a swap - what to do?

[ThePowderPuff]

I have received a Prep+Prime SPF 50 in a swap, which seem to have gone bad. It has separated, there is a thin watery liqiud coming out alongside the lotion.

I received it 2 weeks ago, and didn't notice it at first, and thought a little separation would be normal after a long transport etc, so I have allreade left a positive feedback. But after having tried it for a week or so, I am sure something is wrong. It is separated and has a funny smell.

So what do we do now? What would be the right way to go from here?

I am thinking we should reverse the swap, but what do you think? Is it too late after a week or two?

 

[cazgh]

Have you mentioned it to the other person you swapped with?

 

[ThePowderPuff]

Quote:

Originally Posted by cazgh Have you mentioned it to the other person you swapped with?

Yes and she doesn't know what we should do.

 

[purple_pumpkin]

Did you shake it really well before use ?

I have a sensitive nose, when I got mine, smell was the first thing I noticed, but it is ok, nothing wrong with it, just have to shake it really good if i don't use it regurally.

Maybe its the same with you ?

 

[ThePowderPuff]

Quote:

Originally Posted by purple_pumpkin Did you shake it really well before use ? I have a sensitive nose, when I got mine, smell was the first thing I noticed, but it is ok, nothing wrong with it, just have to shake it really good if i don't use it regurally. Maybe its the same with you ?

I have shaked it. In fact it seems to get worse when I shake it

 

[purple_pumpkin]

Then maybe it has gone wrong

When did the swap person buy it?

 

[ThePowderPuff]

Quote:

Originally Posted by purple_pumpkin Then maybe it has gone wrong When did the swap person buy it?

Early 2009 she says

 

[bubbleheart]

If it were me - I'd probably just dump it and let it go. Possibly the swapper lied about when she bought it or she kept it in a hot/sunny location - who knows, but I'd just chalk it up as a bad swap. It would seem like a lot of effort to do a reversal - unless you swapped away some really expensive stuff. And then I'd just make a note not to swap with that person again - lots of people seem to try to dump their bad/broken cosmetics on other people to get good stuff and 'hope' the other swapper wont notice or be bothered....depends how much of a hassle you're willing to go through really.

 

[dreamer246]

Hey I'm the person she swapped with, and I did not lie about the date of purchase of the product! Who would've known it would go bad after only a year... I'm sure there are people who can vouch for me. I've never had a bad swap/buying/selling experience before. I'm just wondering if a swap reversal should be done, or do I just send her items for compensation. Because the swap has already concluded for two weeks, I'm not sure if a reversal is still the way to go.

 

[MACPixie]

If I sent the product that went bad I would probably send something else or purchase the item new for the swapper (depending on how full it was) or send a virtual gift card or PP payment for the 'value' of the swap.

My feelings are that they sent their items as promised in usable condition, it's not fair they don't receive the same.

 

[Boasorte]

^ Agreed, send something else in return

 

[dreamer246]

Sigh, but the items that I have offered her, she does not want/need.

If I have to buy a new P+P for her, I think I'll prefer just reversing the swap. It's the cheapest way to solve this issue, and I'm very broke right now.

 

[obscuria]

Quote:

Originally Posted by dreamer246 Sigh, but the items that I have offered her, she does not want/need. If I have to buy a new P+P for her, I think I'll prefer just reversing the swap. It's the cheapest way to solve this issue, and I'm very broke right now.

Then you should just do that.

 

[MizzMelroseMood]

I think a reversal seems fair. Or maybe you can just send her a Paypal payment of whatever the item(s) u recieved from her were worth maybe? I think lotions containing SPF expire quicker(6-12months), maybe thats all that happened.

 

[dreamer246]

Yup! And I've only used one of her swap items once (I have way too much makeup lying around), so it's alright, it's practically still in the same condition as when she sent it to me.

I shall keep that in mind about the SPF stuff. Now I'm starting to worry about things turning bad without my knowing. Hmm.

 

[ThePowderPuff]

Quote:

Originally Posted by dreamer246 Yup! And I've only used one of her swap items once (I have way too much makeup lying around), so it's alright, it's practically still in the same condition as when she sent it to me. I shall keep that in mind about the SPF stuff. Now I'm starting to worry about things turning bad without my knowing. Hmm.

I also think it's the spf thing. They have a pretty short live.

And don't worry, of course you didn't lie

 

[panda0410]

Well, I'm going to be the stick in everyones mud here and say that I disagree.

Katjamo you have had this item for over 2 weeks, and been actively using for over one week and now want a reversal or reimbursement? The fact that used it for a week removes any ground for reversal/compensation IMHO. This swap was FINALIZED the very moment you left the positive token and you definitely cant come back two weeks later and request same. If its bad now then it was bad when you got it and you SHOULD have said something immediately and known what you were swapping for to begin with.

Its unfortunate that it seems to have turned, but after using it for over a week I would personally question why anyone would continue to use it - one or two uses would be enough to determine if it was rancid or not! And I would not reverse or reimburse myself this far after tokens were exchanged. Swapping doesn't offer a return period or warranty - you need to check and be sure before you token your swap partner because after you token the swap is OVER!

I think Winnie was generous to offer you replacement items from the list as a gesture of good will, she certainly wasn't obligated to as I see it. The fact that you didnt want what was there does not warrant grounds for a reversal two weeks after the fact and definitely does not warrant paypal reimbursement either.

You need to be sure you are satisfied with the swap before you token, because other swappers wont be so considerate in accommodating you two weeks later.

Winnie you might just want to check things before you send them as well, just to be sure that everything is OK, and check the shelf life on any emollient/cream based products as well - they can turn a little quicker than others. I'm sure it was an honest oversight!

Did you discuss this on swaptawk at all to see what their advice was?

 

[ThePowderPuff]

I haven't been actively using it. Would never put a product in my face that has gone bad. I have tried it on my hands a couple of times the last week to be sure it really had gone bad before I claimed anything.

The items offered was not near the same value of the two eyeshadows I sent to Winnie. It was pigment samples etc. Winnie said she didn't want to sent items of the same value.

I am not a member of swaptawk because I don't have 20 tokens, but Winnie is and will ask there.

Quote:

Originally Posted by panda0410 Well, I'm going to be the stick in everyones mud here and say that I disagree. Katjamo you have had this item for over 2 weeks, and been actively using for over one week and now want a reversal or reimbursement? The fact that used it for a week removes any ground for reversal/compensation IMHO. This swap was FINALIZED the very moment you left the positive token and you definitely cant come back two weeks later and request same. If its bad now then it was bad when you got it and you SHOULD have said something immediately and known what you were swapping for to begin with. Its unfortunate that it seems to have turned, but after using it for over a week I would personally question why anyone would continue to use it - one or two uses would be enough to determine if it was rancid or not! And I would not reverse or reimburse myself this far after tokens were exchanged. Swapping doesn't offer a return period or warranty - you need to check and be sure before you token your swap partner because after you token the swap is OVER! I think Winnie was generous to offer you replacement items from the list as a gesture of good will, she certainly wasn't obligated to as I see it. The fact that you didnt want what was there does not warrant grounds for a reversal two weeks after the fact and definitely does not warrant paypal reimbursement either. You need to be sure you are satisfied with the swap before you token, because other swappers wont be so considerate in accommodating you two weeks later. Winnie you might just want to check things before you send them as well, just to be sure that everything is OK, and check the shelf life on any emollient/cream based products as well - they can turn a little quicker than others. I'm sure it was an honest oversight! Did you discuss this on swaptawk at all to see what their advice was?

 

[panda0410]

You can join swaptawk with ANY number of tokens if you have a problem that needs to be sorted out.

By your own words you said you tried this over a period of a week - that's actively using it, no matter which way you'd like to split the hair. And you've had it for two weeks - you have had plenty of time to determine whether the product was good or not, in fact one or two uses would have told you if it was rancid and had separated and was malodorous, not several uses over the period of a week.

I still dont believe that Winnie needed to send you the same value as the item in question. She offered those items as a gesture of good will, you already left a positive indicating you were happy with the swap - that token indicates you were also happy with the product!! If you were unhappy you should have said something immediately - not two weeks later, you just cant come back after two weeks in a swap and request a replacement/reimbursement.

My suggestion would be to join swaptalk and get an opinion there - that might help you settle the matter, but for reference, make sure you are happy with the items you receive next time BEFORE you leave a token; tokening a person effectively ENDS the swap.

 

[ThePowderPuff]

I have requested that on Swaptaw but I have not yet been approved.

And we just don't see this the same way I guess. I really don't see how I should have been able to determine the product had gone bad without getting some out of the tube a couple of times to try it on? The tube is opaque and I really want to be sure that the item really is bad before I claim it.

Considering that Winnie also didn't notice it had gone bad, I think it's understandable that it took me a couple of times and some thourough thinking before getting to that conclusion.

I have received an item gone bad however you put it, and I think a reverse of the swap would be the best way to settle this.

Ofcourse I should have waited to leave a token. But I still don't beleive that leaving a token is the same as not being able to make a claim about an item gone bad. Sometimes you just don't see things clearly right away. And better to be sure than to make a hasty judgement.
Quote:

Originally Posted by panda0410 You can join swaptawk with ANY number of tokens if you have a problem that needs to be sorted out. By your own words you said you tried this over a period of a week - that's actively using it, no matter which way you'd like to split the hair. And you've had it for two weeks - you have had plenty of time to determine whether the product was good or not, in fact one or two uses would have told you if it was rancid and had separated and was malodorous, not several uses over the period of a week. I still dont believe that Winnie needed to send you the same value as the item in question. She offered those items as a gesture of good will, you already left a positive indicating you were happy with the swap - that token indicates you were also happy with the product!! If you were unhappy you should have said something immediately - not two weeks later, you just cant come back after two weeks in a swap and request a replacement/reimbursement. My suggestion would be to join swaptalk and get an opinion there - that might help you settle the matter, but for reference, make sure you are happy with the items you receive next time BEFORE you leave a token; tokening a person effectively ENDS the swap.