Rock and Republic cosmetics

[jazm1n3s]

Quote:

Originally Posted by Tatyiona I don't know when the beauty story sale ends but I see they keep restocking and the $10 promo is still valid but if you want your items sooner order from the R&R website you'll only spend $5 more

It should ends tonight at 11pm. Their sales are always for 72 hrs, i think.

 

[Ingenue]

Quote:

Originally Posted by Bonitinha Bummer. I hope they refunded your shipping costs, too. Are they making you send the primer back? Whenever I have had a problem with a MAC online product, they have just refunded me and never made me send the faulty product back. I wonder if R&R will do the same??

No to both. I guess they figure since the shipping was only .99, then I'll have to eat it. Cost me six bucks to send it back. They'll 'review' the item and decide whether to issue me a refund or a credit.

 

[Bonitinha]

Quote:

Originally Posted by Ingenue No to both. I guess they figure since the shipping was only .99, then I'll have to eat it. Cost me six bucks to send it back. They'll 'review' the item and decide whether to issue me a refund or a credit.

Wow, that is completely lame that they made you pay to ship it back. I know they are doing a 1/2 price promotion -- but for the full price they are asking, they need way better customer service! Maybe you could ask to speak to a higher up about that and get them to pay your return shipping costs

 

[Shypo]

I was really bad with the 50% off sale....got many eye shadows and 3 blushes (still trying to snag Call Me) - I figured they were maybe trying to liquidate. The shadows are amazing - blend like butter. I forgot how many I ordered, but it's embarrassing.....

 

[aziajs]

I ordered Kinky on HauteLook, got it and it's ok. It's kinda chalky actually, not as smooth as I have heard. But, the color is pretty. It's not as pigmented on the first swipe as my NARS blushes but it does build very well so you have the option of sheering it out or going full color, which is nice.

I ordered Bedroom & Immoral from Beauty Story and got a really good deal on them. I expect them in a couple of weeks. I hope there aren't any glitches and that they come packaged well.

I just ordered Spank from the R&R site and should get them next week. I hope it arrives intact. I'll be so upset if there is a problem.

 

[aziajs]

I really want to try one of the pressed powders but I can't find ANY swatches of the darker colors. I need one that's roughly equivalent to a NC45.

 

[jazm1n3s]

Quote:

Originally Posted by aziajs I really want to try one of the pressed powders but I can't find ANY swatches of the darker colors. I need one that's roughly equivalent to a NC45.

Somebody at MUA emailed her picture to the CS and they recommended the pressed powder that will match her, so you might want to try that

 

[Bonitinha]

Quote:

Originally Posted by Shypo The shadows are amazing - blend like butter. I forgot how many I ordered, but it's embarrassing.....

Cheryl -- have you tried out all of your shadows yet? The texture is amazing. I keep telling myself I don't need to order more!

Quote:

Originally Posted by aziajs I ordered Kinky on HauteLook, got it and it's ok. It's kinda chalky actually, not as smooth as I have heard. But, the color is pretty. It's not as pigmented on the first swipe as my NARS blushes but it does build very well so you have the option of sheering it out or going full color, which is nice. I just ordered Spank from the R&R site and should get them next week. I hope it arrives intact. I'll be so upset if there is a problem.

I really like the color of Kinky also. I was worried it would be too bright, but with a skunk brush it goes on really nicely -- and you're right -- you can build up to the intensity that you want.
Spank is a matte like Kinky, but I really love it. I wonder if a spritz of Fix+ would cure the chalky problem. Hopefully yours comes intact. Even though mine was rattling around the box, it was fine. The warehouse people need a lil help!

 

[Shypo]

I got my last order today.....it was packed in bubble wrap this time, so it must just depend on who is packing it

.

Michelle, I have tried them - oh my goodness - I LOVE them! I wore Lawsuit with Chronic (along with the lighter shade of one of the new Chanel duos) on Thursday, and wow! What a great look! I cannot wait to play with the others! I got quite a few (like I needed them

) but what great colors they are! Paranoid came today, and you're right - it has the greatest shimmer!

I keep checking for the Call Me blush - don't know if I'll ever get it, but I'm really happy I got what I have. Endless things to play with

.

 

[switchblade]

Any thoughts on Call Me blush? Not sure if I should get it in case R&R gets it back in stock.

 

[aziajs]

I got my order and it was fine. The box was the appropriate size. It could have been wrapped better, though. It was only wrapped in one piece of tissue paper but it was fine.

The blush is lighter than I expected. I got Spank and I was worried I might have wasted my money but once I layer it and let it set for a couple minutes I get the perfect soft pink flush. It's actually pretty nice. I do think that if you are darker than a NC45 it may not be for you.

 

[Ingenue]

The primer is being sent back to me. With the ROCKCOSMETICS promo, all sales are final. There are no refunds or exchanges... PERIOD. I got a phone call and a text informing me of such yesterday.
So... Rock & Republic will waste more money by mailing the primer BACK to me.

Lesson learned.

 

[Vixxan]

Rock & Republic has restocked most of their blushes. This sale is really making me broke.

 

[Bonitinha]

Quote:

Originally Posted by switchblade Any thoughts on Call Me blush? Not sure if I should get it in case R&R gets it back in stock.

It is probably my favorite blush by R&R (I have 5). It is a great peachy shade with slight shimmer. So gorgeous. You should definitely get it!

 

[Bonitinha]

Quote:

Originally Posted by Ingenue The primer is being sent back to me. With the ROCKCOSMETICS promo, all sales are final. There are no refunds or exchanges... PERIOD. I got a phone call and a text informing me of such yesterday. So... Rock & Republic will waste more money by mailing the primer BACK to me. Lesson learned.

Oh wow -- I didn't realize that with the code there were no refunds. Thankfully I haven't had to send anything back. That is lame that they won't refund your product that was faulty. I guess they need to work on their customer service!

 

[aziajs]

Quote:

Originally Posted by Bonitinha Oh wow -- I didn't realize that with the code there were no refunds. Thankfully I haven't had to send anything back. That is lame that they won't refund your product that was faulty. I guess they need to work on their customer service!

Agreed! That's shady as hell.

 

[Ingenue]

Yeah, it's a wrap for me. I have no idea why you can't exchange a thing if there's a problem. I returned it for a refund (figured I didn't really need it anyway), but had they offered another in its place... I would have taken that. Rock & Republic will get no loyalty from me, if they can't at the very least be reasonable about a return or exchange.

Maybe that's another reason why the cosmetics line isn't soaring. I can't possibly be the first customer to come up against this sort of unreasonable business practice.

 

[Morena.Doll]

It says so on their website "ALL merchandise purchased on sale or with a promo code is final sale."

 

[Ingenue]

I didn't see that. But it also doesn't give them the right to sell defective merchandise... especially due to the fact that it's mail order. If an item is purchased in a STORE so that you can check it out before purchasing it... there's a reasonable expectation that you get what you pay for.

Mail order is a different animal. There is a bit of trust involved, and reasonable expectation. I have a reasonable expectation that an item that I've paid for will actually work as advertised.

 

[Winthrop44]

I think usually if something is defective a company will take it back regardless of the general return policy.