The associate just expected me to slap on a US Mail label, without tracking and questionable insurance for a return. She also said they were backed up with returns and had issues because of hurricane Sandy. There was a serious lack of customer service to help arrange to return this item or even partially discount it. The first associate said that their supervisors couldn't handle discounts of this nature. However, the manager in the store was kind enough to offer one. I've attached photos of the damage. I was emailed by Diana R. after she saw my review on Sephora.com. Here is what she said: Hi, I came across your review for the MUFE Makeup Stand from your order # and wanted to follow up with you if you were able to return the item at your local store. I’m so sorry that it arrived damaged and appreciate that you took the time to post on our site so we can ensure other clients do not receive damaged stands as well. Please let me know if there is anything else that I can assist you with and I’ll be happy to help!
[SIZE=14pt][COLOR=000000]Diana R.[/COLOR][/SIZE] [SIZE=12pt][COLOR=000000]Social Media Moderator |[/COLOR][/SIZE]
[SIZE=12pt][COLOR=FF0000]SEPHORA[/COLOR][/SIZE] [SIZE=12pt][COLOR=000000]| 525 Market Street | San Francisco, CA 94105[/COLOR][/SIZE] [SIZE=12pt][COLOR=000000]Okay, after this email, my review was pulled off of Sephora.com. 22 people found the review helpful and 0 didn't. Hmm... Doesn't it make you wonder why? I guess Sephora is worried that I titled it "Hunk of Junk!" and that they may lose clients as it is to become available soon. I feel like my right of freedom of speech has been violated. All-in-all, I say that the MUFE Be Your Own Make-up Artist kit is a definite pass and the Sephora will lose clients after they discover how poorly made the product actually is. You can't hide the truth Sephora...[/COLOR][/SIZE] [SIZE=12pt][COLOR=000000]
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