Ok, I just had to rant. I run a camper rental business with my husband. I had a gal call this morning leaving a voicemail requesting the layout of the camper, amenities, etc so she can start planning for her trip. She gives me the last name and dates. I can't find a reservation for her camper. I'm looking through e-mails, the reservation system, everything. When we get a booking, everyone gets a confirmation number - just like a flight. I finally find her husband's name on our wait list.
I remember speaking with him in April about this camper we were getting and how I would contact him when we bought it so he could reserve it. I contact him in May and he says he needs to talk to the wife. He calls a month later and it's booked. Disappointed, he leaves his name and number on our waitlist for a cancellation.
Flash back to the present. I call his wife back and explain all this. She swears up and down he gave me a credit card and that he had a reservation. She has two kids that were looking forward to this trip, etc etc. I apologized and told her I made it clear to him I did not have a camper available and re-iterated the situation. She tells me she isn't happy and that she will never use my company again.....not that she used me in the first place....ugh. My staff and I are convinced her husband doesn't have the balls to admit he messed up....but still....why should I get treated like poo?