Sorry, but THIS is why I don't buy MAC...

[sweetbabyblue]

Quote:

Originally Posted by darkorchid Each time they couldn't care less about me and what I wanted to buy and were more interested in talking to each other about what they did on the weekend. So I went down the street to Benefit and spent my money there!

I work at a Benefit counter right next to MAC and I have had customers who werent even considering Benefit products previously walk up because the MAC staff were rude, weren't interested in selling to them 'we don't have this, go to Benefit'. I guess it's good for my sales..

But seriously, one time my counter manager was there and when the customer explained what she was after we realised that we didn't have the colour for her. When my counter manager suggested MAC, the customer said that she had gone to MAC and the SA said they dont' have something like that. My counter manager (bless) said 'oh yes they do!' and marched up with the customer to the MAC counter to question the SAs there till they found it.
My manager's a sweetheart

There are some great MAC SAs out there though, so once you find a nice one, stick to her like glue! I already know which one's I'm buying from

 

[<3EssandeN<3]

Quote:

Originally Posted by darkorchid I don't think I've ever had a positive experience with MAC stores in Sydney and I've been a customer at Parramatta, Sydney and the Pro store. Each time they couldn't care less about me and what I wanted to buy and were more interested in talking to each other about what they did on the weekend. So I went down the street to Benefit and spent my money there!

i agree with you.. benefit has sweet people working there and honestly that sold product for me

 

[roLLerGrrL]

I've never been to a MAC counter, but I have to say that the Benefit staff I have dealt with have been very knowledgeable, helpful & very patient - even if I didn't end up buying anything (or had no intention to that day).

 

[Aurora~*]

the only helpful salesperson in DJQP cosmetics area is the cute blonde guy who works for Kiehls. Cute AND helpful - what a great combo.

I practically had to wave the shu woman down when I went to purchase my cleansing oil - quite excited that I didn't have to do so online! Only to be ignored for quite some time.

Most of my experiences with MAC girls in DJs Robina and Myer QSt have been very lacklustre. That's why I sought out the internet side - it's much easier to explore from the comfort of your own home - then go out and try them in person, knowing what you want.

It's like ALL customer service tho - one person may be great, the one next to them is rude and ignores you - it's luck of the draw!

 

[blackbird]

I definitely think the MAC girls can be a bit hot and cold... I've never had an amazing experience with any of them and it's disappointing because obviously as make up addicts going to the counter to get a hit is exciting for us! But getting bad customer service puts a damper on it. A couple of weeks ago I was at the Chermside counter and I was ready to give them my money, 3 of them were standing behind the register talking to each other and didn't even glance in my direction. I ended up buying from YSL instead!

 

[equiworks]

Our MAC counter is horrible. My last trip I decided that I will never shop there again. And I told the manager exactly that. 4 girls there and I stood for over 20 minutes waiting for someone to get my stuff for me. Not cool. Even the manager couldn't be bothered to lift her head from her newspaper. So off I drive, a half hour out of my way to go to the Pro store. Which I love. The MA's there are super helpful, and if everyone is busy with customers, they always make sure to come over to you, say Hi, and let you know they will be with you ASAP. I love my Pro store.

 

[Redaddict]

Urgh, I am furious with MAC. My friend has just had surgery and has to look after two kids on her own so she is a bit down at the moment. She thought she'd pop into MAC and buy herself a little treat to cheer herself up (enabled by me of course!) and the staff were so rude, dismissive and horrible to her that she left nearly in tears! I told her she should write and complain and I hope she does. Those MAs can be little witches.

 

[sambibabe]

^^ That is just awful.. What is going on with the new girls? I really miss the time that I would just go and see my favorite MAs and talk about everything, like upcoming collections and makeups in general. Now it is all about sales and MAs don't seem to know much

 

[Redaddict]

Quote:

Originally Posted by sambibabe ^^ That is just awful.. What is going on with the new girls? I really miss the time that I would just go and see my favorite MAs and talk about everything, like upcoming collections and makeups in general. Now it is all about sales and MAs don't seem to know much

Apparently it wasn't even about sales as no one was interested in serving her... and there was only one other person at the counter! When one of the girls finally came over to her, she asked about the prolongwear foundation and apparently the horrible girl rolled her eyes, told her it was really difficult to work with and was not suitable for her! My friend asked for a sample and for a colour match and the girl refused both requests!!

They were just really rude and horrible to her. She left feeling like because she is a mother now they think she is somehow not worthy of their attention or products!!

She did buy a one of the VV MES but the whole horrible experience has soured it for her so it didn't end up being the treat she wanted it to be so she's thinking she might take it back. I can't blame her. This stuff is supposed to be fun and uplifting not make you feel like you're not part of the "cool gang" in high school (and let me tell you, the make up on some of these girls is so horrible they really shouldn't be in any position to be feeling superior to anyone

)

 

[aussiemacluvrrr]

^^ Which counter did this happen at?

 

[Redaddict]

The one in Chatswood in Sydney

 

[sambibabe]

Grrrrrr if that happened to me, I would be furious

Redaddict, I am sorry your friend had such a bad experience - did she write to MAC head office?

 

[Redaddict]

I'm not sure. I told her she should so I really hope she did. I will ask her when I speak to her. If she doesn't want to do it, I will happily do it for her

 

[simplyenchantin]

^^ You should totally do it for her, that's pathetic.

Speaking of pro longwear foundation, I went to visit my favourite Chadstone MAC MUA and asked her for a sample of it (I brought my own pot coz they never have any) and she told me to go nuts! It's amazing how different the MUA's are when representing the same brand.

 

[vintageroses]

oooh yeah i've exp that in DJ at Queen plaza too! Head down to Myer's hun! The girls there are alot better. I always frequent them (when i was living there), just to point out 2 main people i usually buy from : Tehani & Bree. Both of them are really good! & they are in the myer down the street!

 

[alexh3118]

OMG! that is terrible. I'm in N.Z and the MAC counters at the department stores are just useless, if you ask them wether something would look ok with your skintone they just say yes and dont ask if youd like to swatch/try it on. ANNNND if you ask them lots of questions and ask to try lots of things you can see them either rolling their eyes or they say "Ill leave you to it" so un helpful. I have had good experiences though, there is a loovveely tall asian guy who is very helpful at the chancery pro store in Auckland

I agree with aurora, go to the Mac stores just walk around swatch stuff get a good look, then go buy on the internet! LOL then you know whatll look good, the snooty assistants sales will go down annnd youll get it much cheaper e.g. ACW

)) muahahaha

 

[eurocentrix]

) I am a stay at home mum and of course love make up. For fun and mommie time I spend pretty much every friday night late shopping at a particular shopping centre. Every few weeks I end up at the Myer Mac just to have a bit of a play or check the newest collection. Last time I went I was approached by one of the younger girls, anyway she very innocently asked if I work at the centre because I seem to be at Mac "all the time" ahahaha Oh man. I think I need to give them a break ) It was quite sweet

 

[smlon2]

I completely sympathize with you, I've also had similar experiences at MAC counters.

I've also had really great ones - these have primarily been in the US and Canada, specifically MAC in Times Square where the girl was willing to help me out for over an hour, with no pressure at all and gave me a mini makeover in the process! I ended up walking out of there with a massive stash, not because she encouraged me to buy them but because I was after them anyway, but also ended up with a few things she showed me because she explained how to apply them and match them with things already in my collection.

It's a shame when the staff at the MAC counters are abrupt, dismissive or too busy having their own conversation to help customers. If they took a little time to be more helpful, people would end up leaving with a lot more product. MAC makes great makeup, only wish the service was as good.

 

[gooblyglob]

Your experience is so unfortunate because I have nothing but good things to say about the MAC store employees that I've encountered. I have found them to be eager to help and friendly. I hope the nice ones get installed at your stores soon.

whenever i go into MAC, i make it pretty obvious i want no ones help until i decide on a product or seriously have a question. whats weird is that when im like that, i always end up getting nice sales girls, which then my attitude obviously changes and i end up buying something.... =)

... or maybe it's because I also do that. Usually I just need an external opinion/eyesight to get down to the final shade or product.

 

[princess sarah]

I have experienced this alot myself with MAC over here in Australia.... until my last visit started to restore some faith in the mac girls, someone actually helped me!!!!!

Im the same usually ignored and the last served even before people come in after me, and i need to chase people down. The last two store visits I have had I have walked in asked for products by their names and not by eyeshadow called or lipstick called and then asked questions about up coming releases so they knew I knew what I was talking about.... then the comments started to flow about my makeup.

Perhaps its all in the confidence we show or the impression we give off as well? letting them think they are better than us is a quick way to get ignored or going in with that attitude that we wont get served... When i was confident and looked straight at them when I walked in, I got assistance straight away and valuable advice, even a sneak peek at glitter and ice before it went up on display

In saying that, I still buy more products online from overseas... too expensive here!