Stalked @ Sephora?

[jmgjwd]

I'm still AMAZED and disgusted that someone would use a tester mascara on their eyes?!?! or even steal a tester? I went to a CCO today and noticed for the 1st time that they had snapped all the lipgloss sponge applicators off so it would be basically useless if stolen...

 

[blurpleberry]

Quote:

Originally Posted by shatteredshards From you, or the stores?

haha, from the stores! when it comes to my stuff, my mother knows the drill-just ask and i'll let her use whatever's on my makeup desk..

it's my niece that i gotta look out for

 

[shatteredshards]

Quote:

Originally Posted by jfmuni haha, from the stores! when it comes to my stuff, my mother knows the drill-just ask and i'll let her use whatever's on my makeup desk.. it's my niece that i gotta look out for

Wow, I hope your mom breaks that habit! Shoplifting is so not cool.

As for your niece, tell her that she can get infections from borrowing your stuff. Show her pictures of bad styes and stuff, scare her out of it.

 

[User38]

Hey -- I had a MRSA infection from an incision. I do not touch MU anywhere unless I have cleaned and sterilized it myself.

You guys have no idea how horrific these new super bacterias /virus' are -- they can and do kill you. People have lost their whole arms and limbs to these infections and we go around putting on products -- hell no, not for me. I buy and use it on myself at home.. and until the day I die I will not test anything in any store.

It would be ironic for someone to steal an infection.

 

[Boasorte]

Quote:

Originally Posted by shatteredshards Big bags are something that is looked for - Retail employees do profile a bit, and believe it or not, most of them do not profile in any way that has to do with race. The bag you're carrying, the clothes you're wearing, the huge puffiness of your jacket are things I will look at before your skin color. And if you just happen to have a particular skin color, then you happen to have a particular skin color.

LMAO
Last week I had on baggy sweatpants, a big Yankees hoodie, and I literally just went across the street to Sephora after buying a suitcase. I didn't even have my whole body in the door when this SA says " Can I help you with anything?" I'm thinking to myself, damn can I finish walking in the freaking door? Then I remembered this thread and just started laughing LOL, the girl was looking at my like I was crazy, then she said something into her little headset, and as I was walking I saw a few more SAs looking in my direction.
SMH I just asked for a job application, some TSFI and left

Quote:

Originally Posted by Kragey It really is a double-edge sword. If the MUAs don't watch their customers like hawks, all of the testers and half of the shelves will be cleaned out by the end of the day thanks to swipers.

True, I've seen soo many eyeliners, eyeshadows and what stolen, like um seriously people? These are testers everyone uses, that's gross, If you're gonna steal at least steal the brand new shit it's right behind the testers DUH! ( Not that I condone stealing)

 

[Junkie]

Seriously, what made me laugh the most - was when I went TO WORK and this new security guard was following me around like crazy. I lost him after giving him a few weird/dirty/are you serious?! looks- and went downstairs through the employee door, changed into my uniform, & came back up ready for my shift.

His eyes just about popped outta his head....he looked so embarassed.

He didn't realize I worked there! ahahahaha!

 

[Honey xOo]

I always wonder when they ask ''Can I help you find anything'' if they really want to help me or they think I'm going to steal lol either way it always ruins my mood a little becuase it honestly offends me to be looked at like that. I prefer just being watched quietly rather then having to force a conversation lol. I would never ever steal, even when I was little and all the other kids would steal gift shop stuff on field trips and ect, I could never do it! lol

I know it's probaly my fault though because I <3 carrying big purses and tote bags but still it sucks that other people have to ruin shopping a lil bit for honest people like me.

 

[shatteredshards]

Quote:

Originally Posted by Honey xOo I prefer just being watched quietly rather then having to force a conversation lol.

Me too, personally, but they really stress the importance of approaching people and offering to help them, because it shows the person that you are paying attention, and if they are considering shoplifting, your paying attention will make it harder for them.

 

[BlueMoonDoll]

In defense of Sephora/Ulta/all other small shops--There isn't store L.P and the employees are NOT trained to stop a shoplifter. They may know what to do, but they're not going to be ex-cops or future cops (or even cop wannabes) like you find in larger stores. As stated before, the employee must see you take something and they have so many rules about when they can nab you. SO they have to keep an eye on you.

What they need to do is keep their radar but drop it a bit. A thief will wait until a back is turned to slip something. My friend worked LP for Kmart for a while and one day, while we were in Ulta, she approached an employee and said, "Listen, those three girls over there need to be watched. I haven't seen them the entire time but I can tell. I work LP for Kmart and I want you to know they seem suspicious. We've been watching them but we have to go to a movie." Then we paid for our stuff and left AFTER the girl called a manager with their "secret code" to let the manager know what was going on. There is a fine line between being too vigilant and not vigilant enough.

 

[greengoesmoo]

I got watched around Debenhams a few weeks ago, very intensley!!

Some admittedly very pretty girl followed me around perfume, make up and then swimwear.(otherside of the same floor)

So I splurged. HARD and dropped in a true but rather cruel comment about Xmas bonuses.

I feel a bit shitty in reflection because I know they get shoplifters a lot, but it's so very very rude to stare and make obvious eye contact when stealthily keeping an eye out.

I will own up though, I shoplifted a bottle of nail polish and a flake from Tescos when I was 12 or 13. I was so shit scared they knew it took me four years to even venture back in there.

Absolute terror is a great curer of evils! lol

 

[Mabelle]

Quote:

Originally Posted by BlueMoonDoll In defense of Sephora/Ulta/all other small shops--There isn't store L.P and the employees are NOT trained to stop a shoplifter. They may know what to do, but they're not going to be ex-cops or future cops (or even cop wannabes) like you find in larger stores. As stated before, the employee must see you take something and they have so many rules about when they can nab you. SO they have to keep an eye on you.

i work for sephora and we actually have an LP at my store about 35 hours a week. I believe most stores in Canada have an LP agent. We (the cast members) are not allowed to accuse anyone or do a damn thing (even if we see you put something in your pocket). We can use burn tactics ie "Can i help you find a lip liner for that gloss you have?" but i cannot do more than that. I cant even call security.
I dont know how other stores are, but we do watch people. Our LP can't be there 24/7, so we have to try and cover ourselves too. Unless your an obnoxious bratty looking teenager (sorry, we catch them the most), we'll usually approach you and leave you alone,unless your acting sketchy as all hell. If your a gang of 15 yr old girls acting weird, i will full out stand and watch you at the other end of the Gondola. If that's how it's got to be, sorry. If you're uncomfortable, come ask me for help. I'm more than happy to help you if you genuinely do want to shop, but a lot of people come in to steal. I can't even count the number of young girls our LP has caught that i have watched while working.
Sephora looses a ton of money due to theft. I mean there are teeny objects in usually crowded understaffed stores. Next time someone is watching you and making you uncomfortable, look at them in the eye and smile. If they don't fuck off ask them a question. If they still don't ask to speak to a store director. Tell them that while you understand that they need to be vigilant, the staring is making you uncomfortable, that you are not a theft and being treated as such is kind of ruining your shopping experience. You don't feel valued as a costumer. That kind of thing. If it continues, e-mail the company. Any comments/e-mails about specific stores get sent to that store.

 

[charm_burn]

hahahahah this is so funny! I work at Sephora and yes we are trained to ask"what can I help you find .."etc yes people do get annoyed so i def dont ask more than once..i know when I shop that if I need help Ill ask lol. We dont mean any harm, a lot of people steal its crazy..

 

[Simply Elegant]

This happened to me today too,I was just swatching stuff and was going to buy but this guy followed me around the store for so long I just left. I know they need to watch and I don't care about that but there's a difference between watching and staring.

 

[xKiKix]

man whenever i'm at the store i usually have to stalk them down because they rarely ever come to me. lol.

 

[mae13]

Quote:

Originally Posted by Mabelle i work for sephora and we actually have an LP at my store about 35 hours a week. I believe most stores in Canada have an LP agent. We (the cast members) are not allowed to accuse anyone or do a damn thing (even if we see you put something in your pocket). We can use burn tactics ie "Can i help you find a lip liner for that gloss you have?" but i cannot do more than that. I cant even call security.

Technically, you can call mall security (or rather, one of your leads or specialists can). You just can't ask them to target anyone in particular - they can do a walk-through, which will hopefully make any would-be lifter nervous.

 

[Mabelle]

^Which we have done before, however, they do not have access to our cameras as far as i know, and have never caught anyone. The only thing they seem to do is possibly intimidate.
The point is even if im standing next to you, and i see you steal, cause im not lp, you get a free ride.

 

[mae13]

Yes. That's what I said, that they can do a walk-through and make potential shoplifters nervous. Doesn't always work - some people are too oblivious or too ballsy.

And yeah, it does suck that you can't do anything aside from being extremely attentive and hopefully scaring them off.

 

[obscuria]

I'd rather be stalked than blatantly ignored. At least then I know the SA is within reach if I have a question, even if she thinks I'm a thief. There have been a lot of times where I would like an SA around but instead they are just standing around conversing with each other rather than being helpful or I have to track one down for 5 minutes.

 

[MizzMelroseMood]

I'm weird I don't like being helped lol. I like researching stuff online and then purchasing it, that way I already know what I want. Whenever I get asked ''May I help you?'' I'm like omg go away lol. I know that's so bad but I hate being bothered/stared at while I'm shopping. I always have to reply the same ''I'm just looking''. lol

 

[dxgirly]

I get followed around every makeup store/counter. Every mid or high end store as a matter of fact.


....I think it's all my piercings and tattoos. Oh well. lol