lilchocolatema
Well-known member
Hey everyone,
I just thought that I would let all of you MAC hopefuls know a bit about the business that you want to work for. I was just like all of you, going into the store and knowing that I could do it, knowing all of the products, owning most of it, knowing all of the makeup artists. But there are some things that I didn't know that I wish I had BEFORE I got hired.
1. Expanding Sales-There are so many times that a customer comes in and only wants a lipstick or a lipgloss. I have to introduce them to lip conditioner, 2 to 3 lipsticks, 2 lipliners and clear gloss, just to try to maximize the sale. Then, I'll ask if they have a blush to go with it. Although you do not have to sell $50 a transaction anymore, you still have to make your sales goal. Customers should not walk out with only 1 product.
2.Explaining- While demonstrating, explain everything. Tell the customer that you are using Bare Canvas paint over the lid with the 217 brush. This will prevent creasing and prolong shadow wear. Then, tell them you are applying improper copper CCB with the 249, which is best used for emollient products, etc. Next, apply the base color with the 252. etc The more you explain, the more they know they need it, the more they buy, thus you make your goal!
3. Viva Glam-This collection needs to be your last name. Tell everone about it. Sing its praises. Try it on everyone. At my store, it's really the only thing that we keep track of. I keep a personal goal of selling 10 every shift.
4. Foundations-uh, I hate matching foundations! My first few days, I just prayed that nobody asked for them! Always ask what your customer wants their skin to look and feel like. This will determine what cleanser, and moisturizer that they need. Always partner up products! For most looks, I'll always use studio moisture fix, strobe cream, oil control lotion (in the T-Zone if they are oily), and fix+. This is a great way to maximize a sale! Certain foundations change color on people. Using 2 foundations on people is common. Using 2 concealors on people is common. If it takes you 10 minutes to prep the skin and finish with the foundation, that is common. Foundations...I could go on forever....
This is just some of the stuff that I wish I thought about before I worked for MAC. I've been with the company for 7 months now, and I learn something everyday. There is so much more, but I can't think of anything else right now lol. If anybody wants to add anything, post it!
Hope some of this helps!
I just thought that I would let all of you MAC hopefuls know a bit about the business that you want to work for. I was just like all of you, going into the store and knowing that I could do it, knowing all of the products, owning most of it, knowing all of the makeup artists. But there are some things that I didn't know that I wish I had BEFORE I got hired.
1. Expanding Sales-There are so many times that a customer comes in and only wants a lipstick or a lipgloss. I have to introduce them to lip conditioner, 2 to 3 lipsticks, 2 lipliners and clear gloss, just to try to maximize the sale. Then, I'll ask if they have a blush to go with it. Although you do not have to sell $50 a transaction anymore, you still have to make your sales goal. Customers should not walk out with only 1 product.
2.Explaining- While demonstrating, explain everything. Tell the customer that you are using Bare Canvas paint over the lid with the 217 brush. This will prevent creasing and prolong shadow wear. Then, tell them you are applying improper copper CCB with the 249, which is best used for emollient products, etc. Next, apply the base color with the 252. etc The more you explain, the more they know they need it, the more they buy, thus you make your goal!
3. Viva Glam-This collection needs to be your last name. Tell everone about it. Sing its praises. Try it on everyone. At my store, it's really the only thing that we keep track of. I keep a personal goal of selling 10 every shift.
4. Foundations-uh, I hate matching foundations! My first few days, I just prayed that nobody asked for them! Always ask what your customer wants their skin to look and feel like. This will determine what cleanser, and moisturizer that they need. Always partner up products! For most looks, I'll always use studio moisture fix, strobe cream, oil control lotion (in the T-Zone if they are oily), and fix+. This is a great way to maximize a sale! Certain foundations change color on people. Using 2 foundations on people is common. Using 2 concealors on people is common. If it takes you 10 minutes to prep the skin and finish with the foundation, that is common. Foundations...I could go on forever....
This is just some of the stuff that I wish I thought about before I worked for MAC. I've been with the company for 7 months now, and I learn something everyday. There is so much more, but I can't think of anything else right now lol. If anybody wants to add anything, post it!
Hope some of this helps!
