Tom Ford Fall 2015

Vineetha

Well-known member
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It looks soooooo pretty. Mine is coming FEDEX & they don't deliver on Monday
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I can't wait to hear what you think of it.
Yess it looks
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!! I am going to have to dig into it soon!!
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Boo to fedex not delivering on mondays!! Mine was Fedex too! I was surprised it came on monday!
 

boschicka

Well-known member
I'm scared for my highlighting duo. I ordered from Saks. I just got two other Saks orders today and they were packaged horribly. I had one LM Shimmer Bloc in each order and both of them were smashed to pieces. I chatted online with customer service for 40 minutes, sent pics of the damaged items, sent pics of my invoices, and in the end, all the rep would do is comp the return shipping. Hello?!?? All companies pay return shipping when they send a damaged item! I was expecting an apology for the shimmery powder being all over my other items and for the terrible packaging, perhaps passing along the complaint about the packaging to their shipping department, and after I had to send pics, I expected replacements to be sent asap. How am I supposed to return pulverized fairy dust?!?
 

Vineetha

Well-known member
I'm scared for my highlighting duo.  I ordered from Saks.  I just got two other Saks orders today and they were packaged horribly.  I had one LM Shimmer Bloc in each order and both of them were smashed to pieces.  I chatted online with customer service for 40 minutes, sent pics of the damaged items, sent pics of my invoices, and in the end, all the rep would do is comp the return shipping.  Hello?!??  All companies pay return shipping when they send a damaged item!  I was expecting an apology for the shimmery powder being all over my other items and for the terrible packaging, perhaps passing along the complaint about the packaging to their shipping department, and after I had to send pics, I expected replacements to be sent asap.  How am I supposed to return pulverized fairy dust?!?
:shock: omg that some crappy CS!!! I really think you shouldn't leave it at that and ask for replacements instead of getting a return label to send back the broken stuff :huh: :eek:hboy:
 

boschicka

Well-known member
I'm scared for my highlighting duo. I ordered from Saks. I just got two other Saks orders today and they were packaged horribly. I had one LM Shimmer Bloc in each order and both of them were smashed to pieces. I chatted online with customer service for 40 minutes, sent pics of the damaged items, sent pics of my invoices, and in the end, all the rep would do is comp the return shipping. Hello?!?? All companies pay return shipping when they send a damaged item! I was expecting an apology for the shimmery powder being all over my other items and for the terrible packaging, perhaps passing along the complaint about the packaging to their shipping department, and after I had to send pics, I expected replacements to be sent asap. How am I supposed to return pulverized fairy dust?!?
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omg that some crappy CS!!! I really think you shouldn't leave it at that and ask for replacements instead of getting a return label to send back the broken stuff
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I sent an outrageously long email b/c I'm too flabbergasted to speak to someone on the phone and when I'm in that state, I've been known to actually use the word flabbergasted with the person on the phone!
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elegant-one

Well-known member
I'm scared for my highlighting duo. I ordered from Saks. I just got two other Saks orders today and they were packaged horribly. I had one LM Shimmer Bloc in each order and both of them were smashed to pieces. I chatted online with customer service for 40 minutes, sent pics of the damaged items, sent pics of my invoices, and in the end, all the rep would do is comp the return shipping. Hello?!?? All companies pay return shipping when they send a damaged item! I was expecting an apology for the shimmery powder being all over my other items and for the terrible packaging, perhaps passing along the complaint about the packaging to their shipping department, and after I had to send pics, I expected replacements to be sent asap. How am I supposed to return pulverized fairy dust?!?
Just called & talk to someone else until you get satisfactory results. Most times, its all in who you talk to. That is just ridiculous.
 

MrsBaine

Well-known member
I haven't decided how I feel about those for my own personal use. The concept is intriguing though.
I was feeling the same way; when I saw it initially, I though maybe the trios- like Shewolf, were coming back. I was disappointed.
 

boschicka

Well-known member
What?!?! That's a thing?!?! No Fedex on Monday?
Well well well, as soon as I said that, FEDEX delivered another ls order of mine but not the TF...it's coming tomorrow.

Our Fedex never delivers on Mondays.
Interesting. Fedex tried to deliver my order to my work address on Saturday. Of course the business was closed, so the tracking says they will try to redeliver the next business day, which according to my calculations is today, but tracking is not updated or showing out for delivery. So I'm wondering if it's the No Monday thing and I'll get it tomorrow. Why must everything be so convoluted. First world problems!
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elegant-one

Well-known member
Interesting. Fedex tried to deliver my order to my work address on Saturday. Of course the business was closed, so the tracking says they will try to redeliver the next business day, which according to my calculations is today, but tracking is not updated or showing out for delivery. So I'm wondering if it's the No Monday thing and I'll get it tomorrow. Why must everything be so convoluted. First world problems!
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I was thinking maybe they were having issues with trucks or something Sat. here & that's why they delivered today. Who knows. I'm wondering if maybe they changed the Monday thing to compete.
 

Vineetha

Well-known member
I was thinking maybe they were having issues with trucks or something Sat. here & that's why they delivered today. Who knows. I'm wondering if maybe they changed the Monday thing to compete.
It depends on which shipping method is used!! I think FedEx home delivery is from Tuesday to Saturday and others like fedex 2 day Monday to Friday!!
 
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