akcmommy
Well-known member
Has anyone else had a bad experience there?
While I was shopping there yesterday with my 8 & 11 year old daughters, I was harassed by the sales staff. I hadn't been in the store more than 3 minutes, when a young gal asked me if she could help me find anything. I told her that I was fine, just browsing. 3 minutes later, while I am looking at eye shadows, the same lady asked me if she could help me find a shade. I again told her that I was fine. 90 seconds later, I had 2 eye shadows in my hand and she asked me if I minded her looking at them to see if they were broken or used. I looked at her deadpan and said, "Can you give me a minute?" At this point I was a bit snarky. And 90 seconds later, JAN (an older lady) came up to me and asked if she could look at the 2 shadows I had in my hand to determine if they were used or broken. Again, I looked at her deadpan and snarkily said, "Geez, can you give me a minute to look thru your store?"
She said that it is Estee Lauder policy for them to do this. I said no it is not. She said yes it is...at this store anyway. I said, "Can't you just look at it when I am finished selecting the items that I want to purchase and of it at the counter when I am ready to buy?" She said no, if we did that, there would be a line out the door. I handed the 2 effing eye shadows to her and said, do what you gotta do. At this point, she said, we don't have to service people with attitudes and I think that you have an attitude. I told her to do what you have to do. At this point, she handed the eye shadows to a person at the register and told her, "Do not assist this customer." I looked at JAN and asked her, "So, you will not sell me these eye shadows?" She said no. I looked at her name tag and said, ok JAN, I will be sure to call Estee Lauder and complain about you. She snarkily asked me if I would like the number. I told her that I had it and walked out of the store.
I HAVE NEVER BEEN TREATED SO BAD IN ALL OF MY LIFE.
Anyone else have a bad experience there? Or from JAN? I have emailed customer service and will be calling on Monday when their customer care opens. I am also going to track down the manager of that particular store to lodge a complaint.
After thinking about it for a minute, even if it is their policy to check your items, why wouldn't they wait until I had finished selecting the items that I was planning on purchasing? Isn't it a duplication of efforts to check each item as I pick it up?
While I was shopping there yesterday with my 8 & 11 year old daughters, I was harassed by the sales staff. I hadn't been in the store more than 3 minutes, when a young gal asked me if she could help me find anything. I told her that I was fine, just browsing. 3 minutes later, while I am looking at eye shadows, the same lady asked me if she could help me find a shade. I again told her that I was fine. 90 seconds later, I had 2 eye shadows in my hand and she asked me if I minded her looking at them to see if they were broken or used. I looked at her deadpan and said, "Can you give me a minute?" At this point I was a bit snarky. And 90 seconds later, JAN (an older lady) came up to me and asked if she could look at the 2 shadows I had in my hand to determine if they were used or broken. Again, I looked at her deadpan and snarkily said, "Geez, can you give me a minute to look thru your store?"
She said that it is Estee Lauder policy for them to do this. I said no it is not. She said yes it is...at this store anyway. I said, "Can't you just look at it when I am finished selecting the items that I want to purchase and of it at the counter when I am ready to buy?" She said no, if we did that, there would be a line out the door. I handed the 2 effing eye shadows to her and said, do what you gotta do. At this point, she said, we don't have to service people with attitudes and I think that you have an attitude. I told her to do what you have to do. At this point, she handed the eye shadows to a person at the register and told her, "Do not assist this customer." I looked at JAN and asked her, "So, you will not sell me these eye shadows?" She said no. I looked at her name tag and said, ok JAN, I will be sure to call Estee Lauder and complain about you. She snarkily asked me if I would like the number. I told her that I had it and walked out of the store.
I HAVE NEVER BEEN TREATED SO BAD IN ALL OF MY LIFE.
Anyone else have a bad experience there? Or from JAN? I have emailed customer service and will be calling on Monday when their customer care opens. I am also going to track down the manager of that particular store to lodge a complaint.
After thinking about it for a minute, even if it is their policy to check your items, why wouldn't they wait until I had finished selecting the items that I was planning on purchasing? Isn't it a duplication of efforts to check each item as I pick it up?
