UK Release Dates Discussion - All Brands Welcome!

[mushroomteagirl]

Just had a chat with Sarah at MAC live chat as I was curious as to when Archie's Girls will be out in the UK and here's what she had to say...

Sarah: The STRENGH Collection and MAKING PRETTY Collection should be launched on the 7th February. - In stores i presume as this is a Thursday (Making Pretty anyway, Strength is online only i think) so should be online 4th or 5th Feb
Sarah: Archie's Girls should be at the end of February. - Which should mean 28th Feb at counters and 25th or 26th online. Hope this is only an estimate and it's actually the week after as i'll be bummed if i miss out as it's not my payday until the 28th
Sarah: I am afraid I have no dates for VIVA GLAM NICKY 2 and BROW Collection yet. - Looking forward to both of these especially after the good reviews for the brow fluidlines though i am worried the VG lippie will make me look a little dead.

 

[PeachTwist]

I'm really annoyed with MAC.

I placed my Apres Chic order as you all know and I was charged the £16.50 for one lipstick, so I did what the rest of you did and spoke to them on live chat to see what could be done. They told me to e-mail them. I did. 9 days ago - no response. I was on live chat earlier again and told there's nothing they can do and I have to call them. I was told originally it would be about 24hrs before I got a response, which was fine.. but no. 9 days and not a word.

 

[Anitacska]

Bummer. I still haven't heard back from Debenhams, I think I e-mailed them on Friday. They're in no hurry to sort things out it seems... Have you tried phoning Mac though?

I'm really annoyed with MAC.

I placed my Apres Chic order as you all know and I was charged the £16.50 for one lipstick, so I did what the rest of you did and spoke to them on live chat to see what could be done. They told me to e-mail them. I did. 9 days ago - no response. I was on live chat earlier again and told there's nothing they can do and I have to call them. I was told originally it would be about 24hrs before I got a response, which was fine.. but no. 9 days and not a word.

 

[mushroomteagirl]

I'm really annoyed with MAC.

I placed my Apres Chic order as you all know and I was charged the £16.50 for one lipstick, so I did what the rest of you did and spoke to them on live chat to see what could be done. They told me to e-mail them. I did. 9 days ago - no response. I was on live chat earlier again and told there's nothing they can do and I have to call them. I was told originally it would be about 24hrs before I got a response, which was fine.. but no. 9 days and not a word.

I didn't go via live chat as it's not their customer service dept.

I contacted them using this form http://www.maccosmetics.co.uk/customer_service/contact_us.tmpl. They did respond within 24 hours and then to my second batch of questions within an hour or so. You might want to try that now and you should get a response by tomorrow.

I got my free lippie within about two days, no refund though.

EDIT - Not sure if it made any difference but i selected the another issue option

 

[gracie90]

Bummer. I still haven't heard back from Debenhams, I think I e-mailed them on Friday. They're in no hurry to sort things out it seems... Have you tried phoning Mac though?

I ordered 2 of the same things (I really can't remember what!) from them about a year and a half ago and they only sent me 1 instead of the 2 I ordered. I had to go through a hell of a lot of phone conversations before they finally agreed to refund me for what they hadn't sent. I had to speak to the Debenhams head office and everything! It took over a month in total

So start phoning now would be my advice!

p.s. I have just realised how pessimistic this post is. Oops.

 

[Anitacska]

I'm not out of pocket or anything, just annoyed that they decided not to fulfil part of my order. I still haven't received the rest, but I'm hoping it's in order at least. I just wanted to write a complaint that is actually written down, rather than speak to someone who may or may not care. But that is absolutely appaling how much trouble you had with them. I had a similar experience with Kiko. I will never order from their website again.

I ordered 2 of the same things (I really can't remember what!) from them about a year and a half ago and they only sent me 1 instead of the 2 I ordered. I had to go through a hell of a lot of phone conversations before they finally agreed to refund me for what they hadn't sent. I had to speak to the Debenhams head office and everything! It took over a month in total
So start phoning now would be my advice!

p.s. I have just realised how pessimistic this post is. Oops.

 

[Sojourner]

...

 

[toobusytostitch]

Hi, Does anyone know where I can buy DIOR 5 color eyeshadow in 764 Fairy Golds? Just saw some swathes and fell in love with this palette. But I cannot find it on HoF, Debenhams, Selfridges and Harrods websites. Boots has it but cannot not be added to basket

boots seem to still have it now http://www.boots.com/en/DIOR-5-COULEURS-Eyeshadow-Palette_22517/ Good luck!

 

[toobusytostitch]

boots seem to still have it now http://www.boots.com/en/DIOR-5-COULEURS-Eyeshadow-Palette_22517/ Good luck!

I managed to add it to my basket too!

 

[toobusytostitch]

I managed to add it to my basket too!

Sorry - it went to Out of Stock when I tried to go through checkout . I agree that it looks lovely so now I'm looking too! This forum is so enabling!

 

[Anitacska]

Really annoyed. Postman's just been. Still no sign of Debenhams package. Not happy with Debenhams right now.

 

[rockin]

No sign of my Debenhams delivery yet, either. I'm expecting a re-delivery of a 'sign-for' item today, and that's not here yet either. The postie is either very late or has forgotten to put my re-delivery item in his/her bag

 

[rockin]

It's just arrived. The 'sign-for' package turned out to be the Debenhams package, so they had originally tried to deliver it on Friday. There should be 2 packages, though, as I ordered a sale item in a seperate order and according to the emails they were despatched on the same day.

 

[Anitacska]

They must really hate me. I ordered the same day as you.

It's just arrived. The 'sign-for' package turned out to be the Debenhams package, so they had originally tried to deliver it on Friday. There should be 2 packages, though, as I ordered a sale item in a seperate order and according to the emails they were despatched on the same day.

 

[rockin]

Aprés Chic lipstick is a lovely colour - I can see me wearing this one a lot.

 

[Anitacska]

I have now received a response from Debenhams, of course it's completely useless and says nothing. No explanation as to why my order of Stereo Rose, Amber Glow or Frost At Midnight were cancelled when I ordered first thing and others received theirs even though they ordered after me. Eh, not that I was expecting a proper reply anyway. I think I won't be placing orders for Mac from Debenhams again, just buy them in person at HoF in Guildford from now on. Or order from HoF if they manage to put the collections up anytime near actual release date.

Also, since my Debenhams order still hasn't come, I'm not 100% sure it was Frost At Midnight that was cancelled. And I still don't have the others... Meanwhile stock is getting lower and lower. Although MES are usually the last ones to sell out but I'd still like to know which ones I actually have. Grr!

 

[charlotte366]

Can't believe that debenhams didn't really answer any of your complaints! I have trouble with a Mac order once that never showed up, but mac did refund it when I spoke to customer service. I think debenhams need to develop the stock control a bit more or at least provide information on what they can't fulfill rather than not say anything!


I have had a small January relapse, I walked into town at lunchtime, wondered through the beauty hall and the guerlain counter had refilled the sale box!

They still has metorites from the Xmas collection and stuff, but they have added older ltd edition collection stock!
I picked up the Pucci Pearls (to go with the ltd edition brush I bought on christmas eve) and the Pucci Bronzer from the summer collection and the parure de nuit highlighter, all 50% off

I finished a foundation over the weekend and my face powder, so thats 3 items in and 2 out, nearly finished a lipbalm so that will make me neutral in terms in additions to the collection.

Not sure if I should have grabbed the bronzer but I won't use if a week and if I am still unsure there is always ebay to sell it on.

I looked at ebay over the weekend, it looks like some people bought in the space nk sale to sell on, one of the chantecaille quads went for £72 last night!

Looked at muji storage online today, soo tempted, i don't think I could get everything in it though, but I could have some on my desk for every day items & my jewellery then store the rest in my Helmer?

How does everyone else store their stash?

 

[Anitacska]

That was a lucky find! I saw loads of the summer eyeshadow quad for sale last week. I also picked up a half price Parure de Nuit back in July, 2 half price foundations (Parure Aqua - now discontinued), two old Terracotta bronzing blushes and a Cruel Gardenia for Dawn. Sometimes you can strike very lucky.

Well, my HoF order has just arrived at least, I ordered 4 pressed pigments. Hope my Debenhams order will come tomorrow, if not, I will phone them and complain about it. Ugh.

Can't believe that debenhams didn't really answer any of your complaints! I have trouble with a Mac order once that never showed up, but mac did refund it when I spoke to customer service. I think debenhams need to develop the stock control a bit more or at least provide information on what they can't fulfill rather than not say anything!


I have had a small January relapse, I walked into town at lunchtime, wondered through the beauty hall and the guerlain counter had refilled the sale box!

They still has metorites from the Xmas collection and stuff, but they have added older ltd edition collection stock!
I picked up the Pucci Pearls (to go with the ltd edition brush I bought on christmas eve) and the Pucci Bronzer from the summer collection and the parure de nuit highlighter, all 50% off

I finished a foundation over the weekend and my face powder, so thats 3 items in and 2 out, nearly finished a lipbalm so that will make me neutral in terms in additions to the collection.

Not sure if I should have grabbed the bronzer but I won't use if a week and if I am still unsure there is always ebay to sell it on.

I looked at ebay over the weekend, it looks like some people bought in the space nk sale to sell on, one of the chantecaille quads went for £72 last night!

Looked at muji storage online today, soo tempted, i don't think I could get everything in it though, but I could have some on my desk for every day items & my jewellery then store the rest in my Helmer?

How does everyone else store their stash?

 

[Anitacska]

Well I missed the postman today and now I have 4 packages to collect from the post office tomorrow. I'm guessing it's Debenhams (hope!), Guru Make Up Emporium, and a couple of eBay packages. I can't think of what else it could be, so fingers crossed.

 

[jennyap]

My second Debenhams package arrived today