Re: Working for Macys Do you know the phrase "The magic of macys"? That stands for their core principles M -meet and make a connection with every customer A - assist and ask open-ended questions to find out the customer's need G- give options and opinions on merchandise utilizing product knowledge I - inspire the customer to buy C -celebrate the sale But in actuality, management wants you to convince customers to open up a Macys store credit card. They really push for that! Associates are given incentives for every credit application whether the customer is approved or not. You'll receive anywhere from $1 - $5 in "Macys money" which can be used towards half of your merchandise purchase. I'm in Brooklyn, NY and starting salary is anywhere between $7.20 & $7.40/hr. You have daily sales goals that must be met and they pay attention to your IPT(items per transaction) At my store they have "attendance credits". Every employee is given a certain amount when first hired, according to your status(whether you're full or part-time. If you are consistently punctual and work EVERY shift you are assigned, you will receive 1 attendance credit to add to your bank every month. However, if you call out or are absenton a weekday, you lose 1 and if you call out or are absent on a weekend, you lose 2. Macys offers their associates a 20% storewide discount on clothing, shoes and accessories, but there are certain times of the year where you receive an extra 10%. You're duties as a sales associate will be to meet and greet customers, process transactions(sales, credit/debit card, returns/exchanges) recover and replenish the sales floor, do cash drops when registers are full, open and close registers, return out-of-area merchandise to their respective departments. One-day sale days are very hectic with impatient customers who don't want to wait, or slow customers that hold up the line searching for their Macys card or storw coupons. You'll also need to explain all day why the coupons don't work in certain "licensed departments" because a majority of customers do not take the time to read the fine print on the back of the coupon. There are over 100 licensed departments that don't accept the coupons. Associates are given appropriate break and meal times acoording to the amount of hours you're scheduled to work. Overall, your time at Macys will be what you make of it. Some of us are cut out for this type of work and some are not. If you like people, you don't mind standing and walking for ling houra at a time, and you have a thick skin, you'll be fine!
