Monsy
Well-known member
Thanks ladies for your concern! I had posted that in between yelling at the UPS attendant in person and the manager on the phone simultaneously lol. I have UPS myChoice and opted to have my package from Sephora with the balls held at the facility for pickup. The facility called me and left a message on my vm saying my package will be held till 9pm for pickup. I get there, and they say that it was delivered hours ago and I "authorized" someone named "Lou" to pick it up. NOPE, I sure did not! All hell breaks loose. Finally, after they realize I'm not letting this go, they get in contact with the driver, and they search the truck. No Balls. UPS takes no responsibility whatsoever, so I tried to open an investigation. They tell me NOPE because as far as they are concerned...the package was delivered...and I should tell Sephora to send me a replacement. Upset and crestfallen, I call the Rouge line and explain, and they graciously gave me a refund since the balls have since sold out. Later that evening, I get a phone call from a number I didn't recognize. It was "Lou". With my balls. She lives about 3 miles (!!!) from my address, and she said UPS just delivered a package to her...but the name AND address don't match hers. Since she wasn't far, I went over to pick it up. The next day my 2nd set of balls from Nordstrom were delivered by USPS with no issues, thankfully. I ended up selling that one to my coworker for $40 because she really wanted them and missed out. All's well that ends well!
that is ridiculous
UPS customer service has been awful lately they absolutely do not want to take responsibility at all. I am just very lucky to have an awesome driver
last time i yelled at them and used words like "lazy ass" hahaha i can't even write the other ones I used