The total palette cost is $185 - I didn't have time to write down all of the 40 shadows that come in the palette, but they're all beautiful. The matte formula is superb. Some, however, are part of the existing collection. There were empty spots with the message 'new color coming in Oct 2011', so those that thought they were coming this summer, nope.
I came away with another 20 palette, but was irked that 3 of the brown shades I wanted were out of stock. I asked if the Chelsea store (I was at the Broadway store) could send the colors up (since Chelsea serves as their 'warehouse') and I was told that everyone in the Chelsea store was at the Chicago cosmetics show. I said
....so they close down the store so that they could all go to Chicago? Long story short, they couldn't get the colors to me until Friday (after I had said that I would be leaving Wednesday) so I had to skip it. To top it off, the guy told me I could order online.....to which I responded that I didn't want to pay the shipping charges for that. I'm in the store, you have the stock in another store, I would like for someone to be customer-service oriented and get the colors to me (I didn't actually say THAT, but I implied it). He then told me that I could call the store when I got home, and they would ship free for orders over $150
, to which I said, um, yeah, but 3 shadows does not equal $150. Duh? I was less than impressed. And still irked when I left. So I guess I will save these colors for another visit (who knows when that will be).
I guess these companies are just doing too well to care about customer service -