trina11225
Well-known member
btw how do I switch from mac Canada to mac usa . It keeps going to Canada site, no matter what.
RiRi Hearts MAC Summer Collection (June 18, 2013)
- Thread starter luvlydee
- Start date
vamua703
Well-known member
I had a 330 order cancelled
vamua703
Well-known member
apparently you have to clear your browser history
naturalbeauty51
Active member
So I received a back order email today as well. I ordered my lipsticks around 3pm Est. I really don't get Mac this go around. RIRi Woo 's launch was much better. I had no issues. I don't even care anymore at this point. I'm about to take a real break from Mac.
Copperhead
Well-known member
Clear your history or go to the very bottom of MAC's page and click on Country Chooser. Country Chooser is between Customer Service and Site Map. Click on English next to United States.
Audrey C
Well-known member
Honestly, there is absolutely no reason for anyone to put up with this. I've been buying MAC for 20 years, but they are far from the only game in town. They take customers for granted because they can and it will continue until people are prepared to vote with their wallets. The three lippies are essentially dupes of perm items and there are better alternatives for the remaining items. I admit I'm not a Rihanna fan but I don't see anything here that's particularly special or unique. MAC may want to jerk everyone around re launch times and processes but the only reason they're able to do it is because customers let them. So stop. My Nana used to tell me that no one can take advantage of you unless you let them and she was right. I really am sorry that people are getting the run around and are disappointed. The answer is simple though - don't keep running back for more of the same. They don't really care if people are pissed as long as they keep buying. So if this kind of business practice is unacceptable to you, stop rewarding it by throwing more money at them. Otherwise all the venting in the world will change nothing.
elegant-one
Well-known member
Well, I get up this morning to check my 'legitimate' 'fair' order
one of the ls is backordered. Yep, I think thats reallllly fair.
I've been on the phone with MAC CS for awhile. I explained that they've had launch/ordering/sellout issues for a long time. Anyhow, because of how I explained things she is sending a recording of my call to the higher ups so they can hear it in my own words. I guess they will be calling me back in 2 days. I told her that they need to stop treating those that ordered early as though they did something nefarious or criminal. So I say cool, bring it on.
Oh, I said if MAC wants to deal with something that really is not legitimate, go look at ebay where they are selling large quantities of product & most people can't even purchase 1 on launch day.
Once they look at my order history, they are on my side
(kinda what happened)
She also brought up about this beauty board. I guess that was because of the noobie snitch. I said that board has nothing to do with the epic fail MAC had yesterday.
I told them that I wanted all 3 of my cancelled orders!
Chanel is so much more calming.............
I've been on the phone with MAC CS for awhile. I explained that they've had launch/ordering/sellout issues for a long time. Anyhow, because of how I explained things she is sending a recording of my call to the higher ups so they can hear it in my own words. I guess they will be calling me back in 2 days. I told her that they need to stop treating those that ordered early as though they did something nefarious or criminal. So I say cool, bring it on.
Oh, I said if MAC wants to deal with something that really is not legitimate, go look at ebay where they are selling large quantities of product & most people can't even purchase 1 on launch day.
Once they look at my order history, they are on my side
She also brought up about this beauty board. I guess that was because of the noobie snitch. I said that board has nothing to do with the epic fail MAC had yesterday.
Chanel is so much more calming.............
KMQE716
Well-known member
Clear ya cookies
Copperhead
Well-known member
They've talked to real people. People that want to give lectures on "fairness".
NaomiH
Well-known member
They just seem to keep digging their grave even deeper too with all the "legitimate" orders that are being canceled and package interceptions. It makes me really sad even though I've only been into MAC for about 2 years. I feel betrayed and went out of my way to not use any of their products this morning when getting ready for work I've become so disillusioned with them due to their utter disregard for their loyal customers. I have a package pending that I was so excited about at first that I don't even want anymore. I just hope they find some way to make it right with people (not holding my breath) because this was just plain ridiculous.
Audrey C
Well-known member
It starts with you. And everyone else who refuses to accept this nonsense. Being angry and (rightfully) complaining isn't enough if you're not willing to walk. They will not change unless they are forced to through a serious drop in revenues.
KMQE716
Well-known member
Wait.... Call her back and tell her don't come for Specktra unless we send for her!!! HmphWell, I get up this morning to check my 'legitimate' 'fair' orderone of the ls is backordered. Yep, I think thats reallllly fair. I've been on the phone with MAC CS for awhile. I explained that they've had launch/ordering/sellout issues for a long time. Anyhow, because of how I explained things she is sending a recording of my call to the higher ups so they can hear it in my own words. I guess they will be calling me back in 2 days. I told her that they need to stop treating those that ordered early as though they did something nefarious or criminal. So I say cool, bring it on. Oh, I said if MAC wants to deal with something that really is not legitimate, go look at ebay where they are selling large quantities of product & most people can't even purchase 1 on launch day. Once they look at my order history, the are on my side
YUMYUMYMUA
Well-known member
are you effin kidding me? they cancelled my legit order??? WTF
Did anyone get their legit order cancelled and called to ask whats the reason? what did they say?
Did anyone get their legit order cancelled and called to ask whats the reason? what did they say?
elegant-one
Well-known member
Yep, I pretty much told them a lot of this in the 'recorded' phone complaint this morning. I am really hoping that whomever calls me back to hear about these issues is high enough in the company to actually address the issues. Its been in decline over the past few years for sure. I told them that too
Copperhead
Well-known member
LOL!!
elegant-one
Well-known member
Lipstickdiva420
Well-known member
lmao
Corally
Well-known member
You go girl!!Well, I get up this morning to check my 'legitimate' 'fair' order
macnc50diva
Well-known member
I'm going to feel like in losing out but I believe this is my break starting with them. I can't take the treatment. Like others have said why should you have to beg a company to take your money? I'm really going to try my best to leave them alone if not in total, for a while.
miss0annette
Well-known member
Good morning ladies. I am so sad for all of us that our having this trouble (my order was cancelled too). The funds that mac authorized to put on hold from my bank account have still not been credited. Now my account is all jacked up. Sigh...
