RiRi Hearts MAC Summer Collection (June 18, 2013)

[butterflyeyes]

[COLOR=0000FF]    The whole "Oh well you're just S.O.L." attitude of MAC is really off-putting.  Other than the waiting room fiasco, I've not had the difficulties of most here,[/COLOR] [COLOR=0000FF]    but your bad experiences [/COLOR][COLOR=0000FF]with MAC is[/COLOR][COLOR=0000FF] really pissing me off!![/COLOR] [COLOR=0000FF]    [/COLOR]

I felt lucky to have not had the issues mentioned on here either (unless you count the initial cancelation but I was prepared for that). Not sure if this is all a fluke or what but it is very disheartening.

 

[PeachTwist]

This is my gorgeous friend BeLucky-she's a member here too but is letting me post this!



She said it's definitely a berry red color!

Hell yes! She's stunning and omg HEAUX! HEAUX HEAUX HEAUX!

 

[PrettyKitty]

Quote:Originally Posted by PeachTwist

PrettyKitty -- I was just looking at your BMS FOTD, I see you use the Becca primer -- how do you use it? I purchased it and the first time I used it I dabbed it into the skin.. but oh god the mess it made of my foundation! It went on really patchy and streaky, even balled up a bit too in some places. Am I using it wrong?



It's quite thick, isn't it? Honestly I only tested it 2-3 times with the same BB cream so I'm not sure how it works with other foundations. But since iI used a BB Cream, it glide easily on my skin and didn't have any problem with the primer, but it might not work with a thicker foundation that dry faster. Which foundation do you wear? I only dab it on my skin too, in a swiping motion (I'm not even sure if it's how I should say it in english lol). It can be your moisturizer too, sometimes 2 products don't work well together and it might be why it balled up. Or your foundation.

 

[PrettyKitty]

Quote:Originally Posted by Richelle83

This is my gorgeous friend BeLucky-she's a member here too but is letting me post this!



She said it's definitely a berry red color!



So dark and rich! yayyy!! See, looks gorgeous on fair skin!

 

[cocotears]

I'm sorry it didn't turn out how you wanted it to

It's okay, hopefully a liner will make it more berry!

ayalet - RRB looks so pretty on you!!

PeachTwist - Sorry that happened to you!! I hate when people play with my money!!

 

[Richelle83]

So dark and rich! yayyy!! See, looks gorgeous on fair skin!

Yep!! I got super excited when she posted this. Monday cannot come fast enough.

 

[nana91]

So I get my Shipment and I'm so excited for my brand new lipsticks and I open up heaux and my shit is half gone. Like the top half of my lipstick is completely is MISSING. Like What the fuck mac. Thankfully riri boy is still intact.

 

[KaysWays]

Nothing like a little impromptu Lancôme dialogue to stoke our desires for ALL things outrageously beckoning!

Was gifted this afternoon by Lancôme's Rouge In Love Lipstick in Bonbon 361M- a MURDEROUSLY INTENSE bright-blue-based-hot-fucshia-pink that CANDY YUM YUM really wanted to be when she grew up! Whoa baby- this is MARDI GRAS in tube- a rather pretty one at that!
this lippie formulation has all the unrelenting opacity of RIRI Woo with out all that pantyhose-tuggling

to keep lips happy and emollient! I may be falling in love... more intense and rich than Nars Schiap, Roman Holiday and softer than OCC's alarming Nylon and Anime. Really- runway sophistication. RiRi HOO??? LOL-

I have pink in devotion from rouge volupte and I swear it was love at first site!!! Could definitely use another one of those babies. And the way you described that color girl! I need to get my research on

 

[pleasantmacabre]

So I get my Shipment and I'm so excited for my brand new lipsticks and I open up heaux and my shit is half gone. Like the top half of my lipstick is completely is MISSING. Like What the fuck mac. Thankfully riri boy is still intact.

Post a pic!? And call them! They have replacements set aside for stuff like that

 

[NaomiH]

So I get my Shipment and I'm so excited for my brand new lipsticks and I open up heaux and my shit is half gone. Like the top half of my lipstick is completely is MISSING. Like What the fuck mac. Thankfully riri boy is still intact.

Oh no! I hope they get you a replacement one asap!

 

[butterflyeyes]

Post a pic!? And call them! They have replacements set aside for stuff like that

From the way they are acting they apparently DON'T have replacements set aside. Although my top half wasn't completely missing it is broken and damaged. And I'm waiting for management to call me back.

 

[chi1216]

HI you guys, I learned about this site from a suggestion on CurlyNikki.com. Been lurking on this particular thread every since the day of the RiRi release and decided to join. You ladies are so encouraging and I enjoy reading all of your post. Even the one's where yall are "reading" >>>insert attitude here<<< MAC for their shenanigans...LOL. I've recently spent too much on makeup to be proud of so I am going on a 3month no buy (except to replace staples). So I'll use this forum to get my temporary fix Thanks for having me.

Welcome!!!

 

[GlamQueen21]

I e-mailed MAC about my issue with my order and here is their response:


Dear Jacquelyn:

Thank you for taking the time to email us at MAC Cosmetics Online.

Thank you for allowing us to explain that the RiRi Hearts MAC Summer Collection was not available to the public on the site at the time your orders were placed. Regrettably, a link was posted online which enabled access to purchase these items before the collection was officially launched. This link was not posted nor sanctioned by MAC Cosmetics.

It is very unfortunate that this occurred and we are very sorry that loyal MAC customers may have been unwittingly involved in a situation that resulted in the cancellation of a much desired shipment. We understand that the decision to cancel orders that were placed prior to the launch has caused disappointment for those who innocently followed a posted link, and for this we are truly sorry. We appreciate your understanding that this action was taken in an effort to maintain fairness for all MAC fans and to allow everyone the same opportunity to purchase the collection.

At this time, we are happy to confirm that your order for the Lustre Drops in Barbados Girl is currently being processed for shipment. You will receive an email confirmation when your order ships. Once your order has been processed, it will be shipped via Standard Service. Most orders shipped via Standard Service are processed and shipped in 1-2 business days, depending on product availability and are typically delivered within 5-7 business days from the order's ship date.

With regards to the remainder of your orders, we regret that, due to a manual error, they have been cancelled in our system. We are very sorry for any inconvenience. However, we are happy to confirm that the 3 RiRi Hearts MAC Lipsticks are currently available for sale on our site and will be available for shipment in mid-to-late July. If you are interested in purchasing these items, you may purchase up to (4) additional lipsticks, and we kindly encourage you to place your order as soon as possible because quantities are limited.

Thank you for this opportunity to respond to your concerns. We hope you will continue to look to MAC Cosmetics Online with confidence and satisfaction for all of your cosmetic needs. If you would like to speak with one of our representatives at any time, please call 1-800-588-0070.

Kind regards,

Heather
MAC Cosmetics Online
Customer Service

 

[jdandray]

Thanks for all of the warm welcomes!!!! I bought RiRi Woo and RiRi Boy and a lipglass that I've been wanting but never bought. Honestly, I've been looking for a good red and a purple. Everything I buy people compliment and say "I love that PINK on you!!!" So I am hoping this feels my urge and finally satisfies. My husband said the RiRi Woo arrived today with my lipglass (Nicki 2), and yes...the junkie in me will be trying it out as soon as I get home..LOL

 

[allthingsglam]

I e-mailed MAC about my issue with my order and here is their response: Dear Jacquelyn:
 
Thank you for taking the time to email us at MAC Cosmetics Online.
 
Thank you for allowing us to explain that the RiRi Hearts MAC Summer Collection was not available to the public on the site at the time your orders were placed. Regrettably, a link was posted online which enabled access to purchase these items before the collection was officially launched. This link was not posted nor sanctioned by MAC Cosmetics.
 
It is very unfortunate that this occurred and we are very sorry that loyal MAC customers may have been unwittingly involved in a situation that resulted in the cancellation of a much desired shipment. We understand that the decision to cancel orders that were placed prior to the launch has caused disappointment for those who innocently followed a posted link, and for this we are truly sorry. We appreciate your understanding that this action was taken in an effort to maintain fairness for all MAC fans and to allow everyone the same opportunity to purchase the collection.
 
At this time, we are happy to confirm that your order  for the Lustre Drops in Barbados Girl is currently being processed for shipment. You will receive an email confirmation when your order ships. Once your order has been processed, it will be shipped via Standard Service. Most orders shipped via Standard Service are processed and shipped in 1-2 business days, depending on product availability and are typically delivered within 5-7 business days from the order's ship date.
 
With regards to the remainder of your orders, we regret that, due to a manual error, they have been cancelled in our system. We are very sorry for any inconvenience. However, we are happy to confirm that the 3 RiRi Hearts MAC Lipsticks are currently available for sale on our site and will be available for shipment in mid-to-late July. If you are interested in purchasing these items, you may purchase up to (4) additional lipsticks, and we kindly encourage you to place your order as soon as possible because quantities are limited.
 
Thank you for this opportunity to respond to your concerns. We hope you will continue to look to MAC Cosmetics Online with confidence and satisfaction for all of your cosmetic needs. If you would like to speak with one of our representatives at any time, please call 1-800-588-0070.
 
Kind regards,
 
Heather
MAC Cosmetics Online
Customer Service

Happy u are getting your items.what I can't understand is if riri boy is still on backorder why did mac cancel my post launch order.

 

[brittbby]

So I get my Shipment and I'm so excited for my brand new lipsticks and I open up heaux and my shit is half gone. Like the top half of my lipstick is completely is MISSING. Like What the fuck mac. Thankfully riri boy is still intact.

That is some bull! Good luck dealing with mac... They are being so ridiculous!!!!

I e-mailed MAC about my issue with my order and here is their response: Dear Jacquelyn:
 
Thank you for taking the time to email us at MAC Cosmetics Online.
 
Thank you for allowing us to explain that the RiRi Hearts MAC Summer Collection was not available to the public on the site at the time your orders were placed. Regrettably, a link was posted online which enabled access to purchase these items before the collection was officially launched. This link was not posted nor sanctioned by MAC Cosmetics.
 
It is very unfortunate that this occurred and we are very sorry that loyal MAC customers may have been unwittingly involved in a situation that resulted in the cancellation of a much desired shipment. We understand that the decision to cancel orders that were placed prior to the launch has caused disappointment for those who innocently followed a posted link, and for this we are truly sorry. We appreciate your understanding that this action was taken in an effort to maintain fairness for all MAC fans and to allow everyone the same opportunity to purchase the collection.
 
At this time, we are happy to confirm that your order  for the Lustre Drops in Barbados Girl is currently being processed for shipment. You will receive an email confirmation when your order ships. Once your order has been processed, it will be shipped via Standard Service. Most orders shipped via Standard Service are processed and shipped in 1-2 business days, depending on product availability and are typically delivered within 5-7 business days from the order's ship date.
 
With regards to the remainder of your orders, we regret that, due to a manual error, they have been cancelled in our system. We are very sorry for any inconvenience. However, we are happy to confirm that the 3 RiRi Hearts MAC Lipsticks are currently available for sale on our site and will be available for shipment in mid-to-late July. If you are interested in purchasing these items, you may purchase up to (4) additional lipsticks, and we kindly encourage you to place your order as soon as possible because quantities are limited.
 
Thank you for this opportunity to respond to your concerns. We hope you will continue to look to MAC Cosmetics Online with confidence and satisfaction for all of your cosmetic needs. If you would like to speak with one of our representatives at any time, please call 1-800-588-0070.
 
Kind regards,
 
Heather
MAC Cosmetics Online
Customer Service

Wow! So that's what I have to look forward to from management. They basically aren't going to do anything to resolve any of our issues. I just do not understand how they are saying their system cancelled orders when some people got more than 4.... Their system is worse than them if this is true. It picks and chooses people to cancel on

 

[Richelle83]

The tone changed in that email. We are no longer the bad guys but yet they won't fix anything.

 

[YUMYUMYMUA]

http://youtu.be/LQuPRGBo-cI

OH EM GEEEEEEEEEEEEE! What is this??? LOL lipstick all over his teeth omg so funny

 

[allthingsglam]

:haha: This entire experience has just been way too much. 

yes indeed I seriously can't with riri in the fall I'm sure I'm going to want some lippies but this has been a nightmare.

      :welcome2: [COLOR=0000FF] Ayalet. RRB looks great on you!![/COLOR]retty:

So pretty

This is my gorgeous friend BeLucky-she's a member here too but is letting me post this! She said it's definitely a berry red color!

So pretty

So I get my Shipment and I'm so excited for my brand new lipsticks and I open up heaux and my shit is half gone. Like the top half of my lipstick is completely is MISSING. Like What the fuck mac. Thankfully riri boy is still intact.

omg missing half this just got real how are they going to ship u a lipstick like that

 

[PeachTwist]

So I get my Shipment and I'm so excited for my brand new lipsticks and I open up heaux and my shit is half gone. Like the top half of my lipstick is completely is MISSING. Like What the fuck mac. Thankfully riri boy is still intact.

What the fuck is going on with MAC lately? I curse like a sailor, and on Specktra I really try to curb that so as not to upset/offend people, but seriously. WTF MAC? Everyones orders are being fucked up, everyones money is being fucked up and their CS don't give a shit. I have a few more items on my list I'm wanting to buy and I think after that I may be taking a much needed long break from MAC, 'cause I can't be dealing with this bullshit. This is through the roof ridiculous. Illamasqua and NARS can have my money.

What's really upsetting is up until Art of the Eye I hadn't ordered anything from MAC in about 6 months -- clearly that needs to start again.