I'm dealing with something similar with another merchant where they clearly stated that all pre-orders made before December 16 would be received by Christmas. It has now been almost 5 weeks since I placed that order, and almost 3 weeks since I should have received it. Their 'Contact Us' link doesn't work so I sent messages through all their social media channels that they were active on. Finally today, they respond that my order will be sent next Thursday, even though they posted on Instagram today that the second wave of orders (placed post-12/16) will go out Monday. I want to support black-owned businesses, but it's things like this that will lose my loyalty and positive word of mouth.