There was a huge scandal about the eye dusts (know discontinued) being repackaged and doe lied about it, unsanitary habits in the lab, people ordering and not getting product at all or way late in the game, unresponsive and or rude replies to emails, Doe harassing anyone who gave her a bad review (not just temptalia) using different names to harass people with, just plain immature and really unprofessional behavior. 2 of my friends placed orders and didn't receive their packages until over a month after placing their orders. This is all I can think of right off the top of my head as it's been a few years since all of this went down, but it was enough at the time to keep me from ordering. I know they've probably improved over the years, but all that drama has just lingered in the back of my mind and keeps me from hitting submit every single time I attempt to give one of their products a chance.