Tom Ford Beauty Discussion

Vineetha

Well-known member
If you're having to order online Nordies and Bloomingdales are the only ones who sell TF with free returns, unless you have a NM card in which case their returns are free as well.
And also except it nordies, the products have to be unused as well I believe!!
 

ashievic

Well-known member
That is not true. I do not have a Neiman's or Bergdorf card. On the packing slip is the return label for no charge return. I have done this far too many times to count.
 

elegant-one

Well-known member
aaaah thanx elegant
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i dnt think i'll do tuts tho cuz im too camera shy lol plus i feel there's such a plethora of tuts out here these days! im more of a writer tho.
I'll take whatever you have time to let us see. I ALWAYS love your eyes!!!
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You SHY
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I laugh every time I read your posts
 

ashievic

Well-known member
I just received something on Sat with the return label. Yes, if you hold on to it for like 2 weeks you pay to return. But you can always return to a store. So not sure when the policy changed....
 

Winthrop44

Well-known member
I just received something on Sat with the return label. Yes, if you hold on to it for like 2 weeks you pay to return. But you can always return to a store. So not sure when the policy changed....
I think it was only a couple weeks ago, if that. Very recent. I don't have a Nordies within reasonable travel distance, much less a Neimans, so I can only order and return online.
 

ashievic

Well-known member
Literally just went on their website, it is still free returns with the "Smart Label" within 14 days of receiving it. So not sure what you are referring to.
 

ashievic

Well-known member
got to their website. Look up policy on returns. It clearly states use the "Smart Label" and it is no charge for returns. Provided it is returned with thin 14 days of purchase.
 

Winthrop44

Well-known member
Literally just went on their website, it is still free returns with the "Smart Label" within 14 days of receiving it. So not sure what you are referring to.

http://www.neimanmarcus.com/categor...15.html?icid=headerpromo_FreeShippingB_012614

I have already gotten the new label with my most recent order, nothing about the 14 days like they had before.

ENJOY FREE SHIPPING ON US![SUP]*[/SUP]Plus, receive Free Returns when you use your NM or BG credit card.
*Free shipping on most items. Taxes apply to some orders. For a small percentage of orders—such as oversized items, items shipped from vendors, or shipments outside of the United States—shipping charges may apply. $7.50 return shipping applied to purchases made with other forms of payment if a Neiman Marcus shipping label is used. For complete delivery, shipping, return and exchange details, including cost and delivery time, visit NeimanMarcus.com and click on “Assistance”or call 1.800.944.9888.
 

ashievic

Well-known member
I just went there again, it is 15 days, no card needed from NM. So not sure what website you are referring to. I also just called them, and was told the same thing.
 

Bronwyn

Well-known member
l really want to get the summer eye cheek compact. The shades look much much nicer than last summer'so version imo. I think it would be a nice way to try the brand.
 

ashievic

Well-known member
No idea, again, who knows, but I do not have a NM or a BG card and when I called the customer service # I was told no charge for returns whether you use another form of payment. Plus by Illinois law, what they have posted on their website they must honor. Which is free returns, period, within 15 days
 

Winthrop44

Well-known member
I just went there again, it is 15 days, no card needed from NM. So not sure what website you are referring to. I also just called them, and was told the same thing.
My link above and text copied & pasted is from the Neiman Marcus web site. I am on a desktop, not their mobile site. Click on where it says Free Shipping on the upper left of the page to read the pop-up where I copied the text from and linked. :) I have already gotten the new labels that say $7.50 and no longer mention the 14 day grace period. I'm sure if your order came with the old one they will honor it. I have found their Live Chat and phone people to be clueless in the past so it wouldn't surprise me if they were ill-informed on the policy change.
 

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