Hi Vineetha. Were you on their mobile site by any chance? I just talked to neimans via Live Chat. She confirmed that shipping is still free, but returns with the Smart Label are only free if you use the NM or BG card. From a **desktop computer** when you click on the Free Returns blurb next to "Neiman Marcus" on the upper left side of their home page you get this pop-up:
http://www.neimanmarcus.com/categor...15.html?icid=headerpromo_FreeShippingB_012614
It says this:
ENJOY FREE SHIPPING ON US![SUP]
*[/SUP]Plus,
receive Free Returns when you use your NM or BG credit card.
*Free shipping on most items. Taxes apply to some orders. For a small percentage of orders—such as oversized items, items shipped from vendors, or shipments outside of the United States—shipping charges may apply.
$7.50 return shipping applied to purchases made with other forms of payment if a Neiman Marcus shipping label is used. For complete delivery, shipping, return and exchange details, including cost and delivery time, visit NeimanMarcus.com and click on “Assistance” or call 1.800.944.9888.
Their mobile site
did not say this about the NM card the last time I checked, which is very confusing, so I asked her about that too. She said the mobile site has not been updated yet but the policy is the same regardless of the site you purchase from - returns with the Smart Label are only free if you use a NM card to purchase. She told me the policy changed on January 22, 2015.
Back on topic...I caved and ordered the plum duo!