DMcG9
Well-known member
Interesting that your account fell through the cracks too. I love the "one time courtesy" spiel they are doling out *rolls eyes*. You have the proof in form of your emails (dated) and their automatic reply email not to mention your account history which would indicate you held the adequate number of beauty bank points to participate in Epic Rewards. Just make it right, Sephora and stop making it seem like you are doing customers a huge favour.Well, ladies, I feel like I have never had to WORK so hard for $50 before in my life. lol I called in at 9:54 and got off the phone at 10:42. I wasn't on hold long before I got Camille on the line. She was super sweet. Guess who apparently was never on "the list"? I was on hold for a total of 6 times during this call. I have the Sephora hold song memorized. I will need a lobotomy to get that song out of my head.I told her that I was looking at my automated response email so I KNOW that I sent it on the 11th. So "as a one time courtesy" she said they would give me the $50 credit because they looked at my account and saw the points and such. Poor Camille's computer gave her problems and she had to talk to a supervisor four times but my order with the $50 credit FINALLY went through. I got ballsy at the end and asked about getting any points for the trouble and mentioned the 1,000 points some people had been given. She said that they had never given anyone 1,000 points and that it was just a rumor circulated on social media "to get people stirred up." lol Anyway, I got $50 and 250 points. She was very polite and apologized many times. I made sure to thank her profusely at the end because she was great and I'm sure she's having a rough day. I got an email confirmation and the $50 credit was applied so now I can finally put all this behind me.
I hope you all get your $50 credit too, ideally with much less work.
I feel sorry for the agents fielding the calls about this and I sympathize that their computer system is clearly a p.o.s. ... you'd think with the amount of profit Sephora rakes in they'd try to upgrade that. We already know that they hoard our spent pennies like Scrooge because it's criminal what they charge in said points for us to get deluxe samples based on the money spent to collect those points.
