All Things Sephora

Medgal07

Medgal07

Well-known member
elegant-one said:
Mine just shipped
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V

VioletSparkles

Well-known member
Prettypackages said:
OH wee, not today, y'all, not today. The asshole at Sephora told me I had to forward them a copy of my email as proof that I sent it before 8/25. I said, even though there are people who did not have to do so.. He is like, you haven't called on your account in over a year... OK AND??? He said, well people have been very eager about this and calling. I told him, I was patiently waiting until 9/1/2015, per your email, so I had no reason to call. He said, oh. REALLY DUDE? So, he is like have you forwarded the email yet, I asked if he had access to it and he said no, it's a huge inbox and it will be reviewed.
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Ugh! That sucks.
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It really is luck of the draw with who you get on the phone...I hope they make this right for you.
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boschicka

boschicka

Well-known member
Prettypackages said:
OH wee, not today, y'all, not today. The asshole at Sephora told me I had to forward them a copy of my email as proof that I sent it before 8/25. I said, even though there are people who did not have to do so.. He is like, you haven't called on your account in over a year... OK AND??? He said, well people have been very eager about this and calling. I told him, I was patiently waiting until 9/1/2015, per your email, so I had no reason to call. He said, oh. REALLY DUDE? So, he is like have you forwarded the email yet, I asked if he had access to it and he said no, it's a huge inbox and it will be reviewed.
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No. Flipping. Way. Ridiculous. So we're supposed to randomly call Sephora throughout the year just to check in with them?!?!
 
Prettypackages

Prettypackages

Well-known member
boschicka said:
No. Flipping. Way. Ridiculous. So we're supposed to randomly call Sephora throughout the year just to check in with them?!?!
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RIGHT? Like "hey, how you doing, just making sure you notate that I've called?" WTF? your comment made me giggle. But I had to stop a minute when he asked that. I literally said "and, what's your point".
 
elegant-one

elegant-one

Well-known member
My UPS dude beeped his horn a couple times at me when he saw me go into the garage to get my boxes
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I'm thinking ssshhhhhh dude, let's not draw attention to the packages
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please.
 
Prettypackages

Prettypackages

Well-known member
elegant-one said:
Now you know what I would do Pretty
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I would call back & complain at how rudely I was treated for just trying to check on the GC! And, if that didn't work, I would call again until someone actually listened to me ............notes ya know
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I'll do that. I sent my email, but I'll definitely call later.
 
Vineetha

Vineetha

Well-known member
Prettypackages said:
I'll do that. I sent my email, but I'll definitely call later.
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Pretty looks like for all the recent cals, they are asking for a mail
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Not sure what happened in the first few hours since the CS line opened!
Which mail ID did you forward it to. Those that mailed to [email protected] seems to have received responses in few hours! (for a good measure also add client.service@sephora,com since there seems to be a confusion as to which is the right one)
 
Prettypackages

Prettypackages

Well-known member
Vineetha said:
Pretty looks like for all the recent cals, they are asking for a mail
icon_eek.gif
Not sure what happened in the first few hours since the CS line opened!
Which mail ID did you forward it to. Those that mailed to [email protected] seems to have received responses in few hours! (for a good measure also add client.service@sephora,com since there seems to be a confusion as to which is the right one)
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I used this one.
 
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