Anastasia Beverly Hills Cosmetics

[PolaBerry]

about my whole "Suspected Fraud" issue I called and called and called and now answer. My credit card was charged immediately though. So frustrating my order status did change today to "processing" so I am hoping that it was just a mistake.

 

[Jayjayy]

Quote:

about my whole "Suspected Fraud" issue I called and called and called and now answer. My credit card was charged immediately though. So frustrating my order status did change today to "processing" so I am hoping that it was just a mistake.

Isn't it crazy how companies can charge your card right away, but then if it's fraud or a refund suddenly it takes 7-10 business days to return your money after you've hounded them about it?? I've always wondered about that.

 

[laurennnxox]

Quote: Originally Posted by Jayjayy
Isn't it crazy how companies can charge your card right away, but then if it's fraud or a refund suddenly it takes 7-10 business days to return your money after you've hounded them about it?? I've always wondered about that.


YES! I had an *awful* experience with this last week, I almost cried.

My apartment complex does rent payments online, and when I paid my debit card was charged twice. The company only had record of one payment. SunTrust put me through HELL. I tried 4 different CS agents and an online chat CS agent, and all of them said there was "nothing" they could do until it posted. Meanwhile, my account was hundreds of dollars over drawn and was being denied everywhere! If it wasn't for my emergency credit card I would have been SOL. It was over the holiday weekend to boot, so it was going to take even longer to see MY money back. Finally after raising hell they begrudgingly gave me a "temporary credit" that would fall off after a few business days so that I can use my card until the pending charges are resolved. Absolutely ridiculous!

 

[montREALady]

I ordered Riviera and Peach Nectar. I'm going to swatch SH in store before I decide to buy.

How do you like them?

 

[montREALady]

They've arrived-- L-R is Riviera, Peach Nectar, So Hollywood They are quite metallic... I'm not sure how they'll play with my skin (or my skin tone) but I'm looking forward to playing once I get home. Please excuse the messy desk background!

Pretty. Which do you like more Riviera or Peach Nectar?

 

[msvluvsmac]

I didn't, I ended up returning them. They both looked the same on my skin and weren't flattering. They weren't what I expected although the texture was nice. I like the Black Up Sublime Powder better. Edit: I was trying to quote you MontREALady but it won't work for some reason.

 

[Jayjayy]

YES! I had an *awful* experience with this last week, I almost cried. My apartment complex does rent payments online, and when I paid my debit card was charged twice. The company only had record of one payment. SunTrust put me through HELL. I tried 4 different CS agents and an online chat CS agent, and all of them said there was "nothing" they could do until it posted. Meanwhile, my account was hundreds of dollars over drawn and was being denied everywhere! If it wasn't for my emergency credit card I would have been SOL. It was over the holiday weekend to boot, so it was going to take even longer to see MY money back. Finally after raising hell they begrudgingly gave me a "temporary credit" that would fall off after a few business days so that I can use my card until the pending charges are resolved. Absolutely ridiculous! 

Daaaamn!!! That's bullshit. I would've been crying and cussing people out at the same damn time! I'm surprised they let a second payment go through that was going to overdraw your account so severely. How did it not cause a red flag in their system? SMH. I've never heard of the temporary credit being an option...good thing you kept on them!

 

[msvluvsmac]

YES! I had an *awful* experience with this last week, I almost cried. My apartment complex does rent payments online, and when I paid my debit card was charged twice. The company only had record of one payment. SunTrust put me through HELL. I tried 4 different CS agents and an online chat CS agent, and all of them said there was "nothing" they could do until it posted. Meanwhile, my account was hundreds of dollars over drawn and was being denied everywhere! If it wasn't for my emergency credit card I would have been SOL. It was over the holiday weekend to boot, so it was going to take even longer to see MY money back. Finally after raising hell they begrudgingly gave me a "temporary credit" that would fall off after a few business days so that I can use my card until the pending charges are resolved. Absolutely ridiculous! 

OMG that sounds like an absolute nightmare! Sorry to hear that happened to you.

 

[montREALady]

Edit: I was trying to quote you MontREALady but it won't work for some reason.

That sucks! TBH, in some reviews they do kind of look the same. This has been happening to me a lot too...in the pan it looks one way and on my face another or they all look the same. I'm waiting for my BB Bronze Glow, I think I'm done for real with highlighters. I wanted to try Peach Nectar though. I'm a glutton for punishment!

 

[Yazmin]

That's what I hate about merchants. They will take your money with a quickness, but take forever and a day to give it back!

 

[laurennnxox]

Daaaamn!!! That's bullshit. I would've been crying and cussing people out at the same damn time! I'm surprised they let a second payment go through that was going to overdraw your account so severely. How did it not cause a red flag in their system? SMH. I've never heard of the temporary credit being an option...good thing you kept on them!

I only use suntrust because my school aid gets directly deposited in there instead of waiting a week to get s check (and thus tuition gets paid late) but I told them the minute I graduate in april I am closing my accounts LOL! I was shaking I was so furious and upset. My card was declined at starbucks for a dang iced tea! How embarrassing! I used to work in CS and as a receptionist for a nice car dealership and dealt with upset people alllllll the time. So, I know how much it sucks on their end. But they literally FORCED my hand to go into bitch mode. I didn't tell them I had a credit card. I let them think I was going to have no money until the charge was fixed (about 7-10 business days they said!!! Crazy!) and I think that finally gave them some urgency. Ridiculous!

OMG that sounds like an absolute nightmare! Sorry to hear that happened to you.

It was definitely sucky! To have to argue with them to get my own money back... So silly. Thank you! I'm just thankful it's finally worked out.

That's what I hate about merchants. They will take your money with a quickness, but take forever and a day to give it back!

Agree!!!

 

[maeonsaturday]

Does anyone know what shades I can use for the Anastasia pomade if I have naturally darker brows? I don't like a strong brow look and I'm trying to go for a straighter, lighter look. Would blonde or taupe be too light? I don't think I want to go any shades above soft brown.

 

[shellygrrl]

Does anyone know what shades I can use for the Anastasia pomade if I have naturally darker brows? I don't like a strong brow look and I'm trying to go for a straighter, lighter look. Would blonde or taupe be too light? I don't think I want to go any shades above soft brown.

You could get away with Taupe, I think.

 

[NYCBeautyJunkie]

N

Pretty. Which do you like more Riviera or Peach Nectar?

Neither

 

[montREALady]

N Neither

Sounds like a fail to me!! Ugh.

 

[v0ltagekid]

Neither

I'm really struggling with these. The sheen is gorgeous from far away, but from up close u see all the glitter specs and it's so annoying :/

 

[alexisweaver]

They've arrived-- L-R is Riviera, Peach Nectar, So Hollywood

They are quite metallic... I'm not sure how they'll play with my skin (or my skin tone) but I'm looking forward to playing once I get home. Please excuse the messy desk background!

Thanks for posting this! They do look very metallic!!! I'm unsure now...

 

[paintpotted]

Good luck with getting your orders ladies. Lesson learned: I won't be ordering from ABH, I'll wait to get it from Macy's.

I've also learned this lesson.

Placed my first order a couple of months ago for Veronica and Trust Issues. Order was processing for 3 weeks, sent them 8 emails with no response. Sent them a final email to either send my order out (to which Veronica was now out of stock) or cancel and send an immediate refund. Still never got any reply and the money returned to my account the next day.

Bad customer service will forever put me off buying. I wish the ABH liquid lipsticks were more accessible in the UK!

 

[Vandekamp]

I've also learned this lesson.

Placed my first order a couple of months ago for Veronica and Trust Issues. Order was processing for 3 weeks, sent them 8 emails with no response. Sent them a final email to either send my order out (to which Veronica was now out of stock) or cancel and send an immediate refund. Still never got any reply and the money returned to my account the next day.

Bad customer service will forever put me off buying. I wish the ABH liquid lipsticks were more accessible in the UK!

Sorry to hear of your experience.I am not a fan of ABH either. I promised myself I would never order from them again because I am not crazy about their formula for the liquid matte lipsticks. The quality is below par.

 

[leonah]

I've also learned this lesson.

Placed my first order a couple of months ago for Veronica and Trust Issues. Order was processing for 3 weeks, sent them 8 emails with no response. Sent them a final email to either send my order out (to which Veronica was now out of stock) or cancel and send an immediate refund. Still never got any reply and the money returned to my account the next day.

Bad customer service will forever put me off buying. I wish the ABH liquid lipsticks were more accessible in the UK!

yep the same happened to me except I actually got two answers at least after all. so annoying that they both now are out of stock when I want to repurchase them.. at least my second order with dusty rose and so hollywood have been shipped and went well