Guerlain Christmas 2015

[elegant-one]

I had to go back and re-read b/c this is just disgusting. Like we're a bunch of dummies. I'm a makeup junkie AND a scientist. I know what is hazardous and will slow my shipping down. I also know terrible customer service. Geez, Sephora is just killing it this year!

It really was. Usually I get someone decent that actually feels bad that something screwed up but this chic was just

Yep, I would not let her off the hook ..I said well I know that my powder is not hazardous (well, only to my bank account lol). Then she would just say ...it's only one more day. We need to have time to process your order blah blah blah. I never lose my cool with them. I'm always firm when they get snippy or rude & I stay on the merits of my complaint. She didn't care what I said. Yep, Sephora has soo declined in the CS dept.

You're a scientist! Awesome!!! You & Winthrop

very very cool!

 

[elegant-one]

Oh no she din't -----said w/the neck roll that I've never felt comfortable doing!!!!

I think she may have been doing that on the other side of the phone

I'm just going to call again plus I sent the email

LOL!!!!!!

 

[elegant-one]

And then on a Happy Note...I ordered more Christmas balls

 

[GreenEyedAllie]

I had to go back and re-read b/c this is just disgusting.  Like we're a bunch of dummies.  I'm a makeup junkie AND a scientist.  I know what is hazardous and will slow my shipping down.  I also know terrible customer service.  Geez, Sephora is just killing it this year!

Oh! Oh! Oh! Me, too! Me, too! Me, too!

 

[GreenEyedAllie]

Nope...cause it's only just one more day than flash :lmao: hboy: It really was. Usually I get someone decent that actually feels bad that something screwed up but this chic was just :huh: Yep, I would not let her off the hook ..I said well I know that my powder is not hazardous (well, only to my bank account lol). Then she would just say ...it's only one more day. We need to have time to process your order blah blah blah. I never lose my cool with them. I'm always firm when they get snippy or rude & I stay on the merits of my complaint. She didn't care what I said. Yep, Sephora has soo declined in the CS dept. You're a scientist! Awesome!!! You & Winthrop :sweet: very very cool!

Uh oh. Sounds like a merger with Saks may be under way.

 

[Vineetha]

I think she may have been doing that on the other side of the phone :haha: I'm just going to call again plus I sent the email :ban: LOL!!!!!! :haha:

Hazardous to wallet :lmao: Yes to more balls :stars:

 

[Monsy]

Honestly elegant whenever i would call VIB line i would always get like someone you had today. So I gave up on calling because i just get upset and they dont give a damn

 

[Monsy]

elegant do you have my ups?
I am asking because there you can always check type of service sephora chose to send your package

so it doesn't matter if it's only one day longer than flash if it's not 2 day it is not damn flash
they have been sending mine with ground lately .

 

[elegant-one]

elegant do you have my ups?
I am asking because there you can always check type of service sephora chose to send your package

so it doesn't matter if it's only one day longer than flash if it's not 2 day it is not damn flash
they have been sending mine with ground lately .

Yes. Actually it's on my hubs account. They chose ground at the warehouse which is slower.

I argued that point that it's NOT 2days but she had such an attitude ...well, it's only one more day...she kept saying it over & over.

I didn't get a chance to call back tonight, but I certainly will tomorrow.

 

[beautycool]

It's just unbelievable! Other than emailing & calling again, I don't know what else all of us can do. you would think they would be trying harder to please their customers after the epic fail. Yes. Actually it's on my hubs account. They chose ground at the warehouse which is slower. I argued that point that it's NOT 2days but she had such an attitude ...well, it's only one more day...she kept saying it over & over.:smash: I didn't get a chance to call back tonight, but I certainly will tomorrow.

Sorry to hear about this elegant one Hun Hope you get it sorted xx

 

[elegant-one]

Yes to more balls

They come in pairs

 

[laurennnxox]

They are BEAUTIFUL! I'm so glad I splurged! I can't wait to try them out tomorrow.

 

[elegant-one]

They are BEAUTIFUL! I'm so glad I splurged! I can't wait to try them out tomorrow.

They really are! Enjoy Lauren

 

[cpena78]

I'm soooo freaking sad!!! I was waiting for Nordie's to get them and now when I log on to purchase it lets me put in my bag then when I checkout it says I have nothing in my bag

 

[GreenEyedAllie]

So is merveilleux rose just Georgia renamed, or have we debunked that?

 

[JerseyGirl]

:thud:  They are BEAUTIFUL! I'm so glad I splurged! I can't wait to try them out tomorrow. 

Gorgeous! Enjoy...mine aren't coming until Wednesday.

 

[JerseyGirl]

I'm soooo freaking sad!!! I was waiting for Nordie's to get them and now when I log on to purchase it lets me put in my bag then when I checkout it says I have nothing in my bag

Did you try calling? Seems something is up with their site today. It's in stores already- do you have a store near you?

 

[JerseyGirl]

Uh oh. Sounds like a merger with Saks may be under way.

Lol!!!

 

[shizzelly]

damn, I was trying to be discreet, dropping hints... LOL

Yay! Thanks, I snagged the liquid lipstick. I didn't even notice it at first but the swatches are intriguing me.

 

[Haven]

  [COLOR=EE82EE]Got[/COLOR][COLOR=EE82EE] your back Haven---will be on the hunt for you!!!!![/COLOR]:frenz:

Thank you! I was able to order from Nordstrom. Now the question is whether anything is bu worthy. I try to stay away from bu's but everything is so gorgeous.