Whoa whoa, whoa I did NOT see that disclaimer!!! I'm cancelling my order...that's ridiculous! They need to put a big bold statement on the website.
I'm sorry to hear that you're cancelling your order but I don't blame you for not wanting to wait so long. I agree that they should put a statement on the website whenever they are going to do promotions that they know are going to cause a delay in shipping. I didn't even get a email confirmation so I wouldn't have known that shipping could potentially take that long if Shars hadn't posted this information.
I think they should have simply delayed this launch. Guess they felt like they couldn't because of the birthday aspect...but between them and KC, I think their manufacturing and shipping are beyond overwhelmed currently. Bad business.
I think doing a new launch and a free product promotion is a disaster in the making because you have people who want to order from the new collection and then you have others who just want the free eyeshadow. They really need to find a solution to manufacture and ship products more quickly during times like these. It's going to take them some time but I hope they are really being really diligent about doing so. If this keeps happening, they may lose customers.
I know someone whose order shipped. They don't seem to have a system. I also missed that disclaimer but saw when people were complaining about it during their sale. I think they're better off stating this in the beginning than just doing it and having pissed customers. I really could care less waiting for this order, as long as I get it. It's not like a hot limited release where I'm anxious to get it.
Jay, it's in bold in the email confirmation. Totally didn't even open mine, lollll.
Thanks for letting us know that orders have already started being shipped. This is quick for them, even when they're isn't a major promotion going on, lol. I checked my order status on their website not too long ago and my order shipped as well. I never received a shipping confirmation, just like I never received an order confirmation, lol.
Someone in the CP FB group I'm in said they probably grouped Bday Boy with Jenn because she probably had no hype. I find that to make sense because I had no idea who she was, nor do I care. And that seems to be the consensus. I find her collection to be pretty stale. ColourPop Fun compared each of her shadow colors to the shadows in KaePop and aside from finish, they're pretty much identical. Yawwwn.
I personally think that's a plausible reason for why they grouped up the free eyeshadow with Jenn's promotion. I saw many people on IG stating that they had no idea who she was. I guess they chose to work with her because she has a large following on Youtube and Instagram but that may not exactly translate to sales since her instagram (from what I can tell) mainly focuses on clothes more than makeup (which her followers might be more interested in).
I got my "ColourPop has scheduled your order for shipment" email just now. I don't know if it matters but I did happen to order before ColourPop created the waiting line on their website.
My order was shipped as well. I'm pleasantly surprised that they shipped so quickly. I hope this is a sign that they are improving on their shipping time yet just giving themselves some leeway with the originally shipping time they quoted.
I'm furious. My replacement liners came in the mail today. They came in a NON-padded type of cheap mailer. The boxes were absolutely smashed, with the liners coming out of the boxes. Oh, and guess what! Both liners were broken. I opened them up to try them out and the product fell out of the packaging. I am NOT happy. Why would they ship something that is obviously fragile in such a shitty mailer? Especially a replacement. I think I am done giving CP my money for a while. It can't be my USPS guy being a jerk with handling packages because nothing else has *ever* come broken from USPS. I don't know what to do. Email them again? At this point I just want a refund for both liners... I know they don't do refunds but I guess I can ask. This is stupid. Not to mention now it'll take like 2-3 weeks for my replacement since the Jenn collar and birthday boy debacle.
I'm so sorry to hear that you're replacements arrived damaged. I'm surprised that they shipped them in such flimsy packaging. I don't blame you for wanting to step away from CP for awhile after repeatedly received damaged items. I personally think you should email them again to make them aware of this situation. Maybe if they receive so many complaints, they'll feel more inclined to improve. Because not only can they lose potential customers for this, they are losing money to by having to issue replacements when they can just improve the product and send them in adequate packaging.
