All Things Sephora

[boschicka]

I rarely use my points, the Fresh 500 point one they had was good! But honestly the store I frequent in my mall knows me and they have no problem giving me a few weeks worth of samples to try because they know I'll spend $$. I think the point system should be more like Ulta. 100 points is $3 or something like that. That's pretty reasonable!

yes plus very often they give 5x or 3x points. either on the whole purchase or on certain brands

Ulta had one day last year that was 10x points. TEN TIMES!!! So spend $100, get $50 toward future purchases! I always buy from Ulta whenever possible. And their multiple 20% off coupons throughout the year are lovely. Mine are always good for prestige brands, but I know some people don't always get the same offer.

 

[BrittLuvsMakeup]

I'm glad it's at least being buzzed about, Sephora needs to realize that a handful of each perk when they have who knows how many customers doesn't cut it

Hopefully the customers' complaints and now the negative press will encourage Sephora to find a way to handle these types of events better in the future.

 

[shontay07108]

Employees snitching on themselves on social media. I love that so much. Idiots.

 

[Psych1]

Employees snitching on themselves on social media. I love that so much. Idiots.

Total dummies. They are so eager to brag about what they got that it takes precedence over common sense. Lame

 

[MsGlossy]

Hilarious. A lot of the comments on there are a good time. Then you get someone high and mighty saying "it's just makeup, get over it," and things really get fun!

I often wonder over to Sephora's Facebook page after a big sale or event to watch the fun. Some of those posters are riots.

Fan Fridays used to be hilarious, but that has died down quite a bit.

 

[patentg33k]

Sorry--too late.

 

[MsGlossy]

i love blackberry sorbet!

Same here. It's a really nice shade.

 

[dash4]

Sorry--too late.

Were you able to grab it?

 

[patentg33k]

Were you able to grab it

No, but I would have let that one go anyway. I have literally no use for colored mascaras

EDIT: Just snagged the YSL palette.


I hope it arrives!!

 

[montREALady]

Oh yeah! It did that with my address, too!

Freaking disgusting! Simple website basics. We weren't asking for much! Only seeing your reply now

 

[Anaphora]

The YSL perk popped back up for a second and I got so excited! Then it said out of stock.

 

[elegant-one]

Employees snitching on themselves on social media. I love that so much. Idiots.

Totally! Isn't it grand

 

[elegant-one]

The YSL perk popped back up for a second and I got so excited! Then it said out of stock.

YSL now stands for..........You're Sh*t outta Luck

 

[Anaphora]

YSL now stands for..........Your Sh*t outta Luck

I know! I wasn't even mad earlier, just disappointed. Now I'm mad!

 

[starletta8]

I can't even catch a restock, so now I'm feeling like a moron.

 

[treasuremymac]

Wanted to pop my head in this thread, but it's a little terrifying in here

.

Sorry to all of you that weren't able to get a reward. The quantities were definitely limited.


I was able to snag the one I really wanted (not sure I should share that or not... but Spectra is usually supportive...)


Sorry again guys.

I cant speak for the group but I am not angry with anyone that was actually able to redeem any of the epic rewards. What bothers me (and again I cant speak for everyone else) is that Sephora made a huge fuss about epic rewards all week and bombarded customers with emails a week prior to today encouraging people to spend more as way to increase their overall point total with 2X, 3X or 4X points.

They did not release any info about the release time for epic rewards or how many (limited quantities isnt an actual number) items were being released. People feel shafted. I hold no anger towards anyone fortunate enough to get a reward or even the CSRs who unfortunately havent been told anything.

Maybe now that a lot of us are done ranting we can encourage those that actually got rewards to post some pics of their goodies once they get them?

 

[TwiggyPop]

well i just got off the phone with someone after a 20 minute wait. I asked if she or anyone else knew when it was released and the quantities for each. She said she didnt know. I asked if a supervisor would know and she said they didnt know either. I finally asked "does anyone know anything about this" and she told me they werent given any information about specific release times and the quantities that were released. Finally I said "this is information i would like to know as a customer and would appreciate you putting me in touch with someone that could help me get answers" and she said (again this was a very circular conversation) she didnt know who could answer my questions. I said "well who puts this promotion together" and she said "our marketing team" so i sarcastically said "ah ha, so you do know something. can you put me in touch with a specific person in that department?" and she flat out said no. so i told her there are many upset customers that waited up all night for this and no information was provided and they were unwilling to share information. could she perhaps help me in addressing my concern to get more information and she finally said to email [email protected] which as you all know, will be nothing more than a series of canned replies by CSRs making $10/hour with little to no interest in helping us get answers. At that point I gave up as I had the urge to do multiple face palms after she answered each of my questions with "I dont know" I plan to personally write to their corporate office and address a letter to their marketing department. I wonder if there's a way for many of us to address our complaints in one letter (kind of like the white house petitions can get signatures from many people for a specific cause) because this was poorly organized and the customer service was lacking to the point of frustration. Im more upset by the fact that they refuse to share information about the release time and the quantities they released as opposed to it selling out if that makes any sense. I like transparency and this entire promotion was one big vague mess.

Hashtag all of our letters #Beautyboardgang Haha!

 

[boschicka]

I can't even catch a restock, so now I'm feeling like a moron.

Do we really think they are restocking or is it just that someone's credit card didn't go through, so no rewards for them?

 

[LiliV]

Do we really think they are restocking or is it just that someone's credit card didn't go through, so no rewards for them?

This is what I think too

 

[SatelliteDrmr]

Do we really think they are restocking or is it just that someone's credit card didn't go through, so no rewards for them?

guessing the latter.