Hey everyone! I just wanted to come in and say, I am one of those people pissed off that I missed on the extraordinary rewards the other day. I thought about it long and hard, and I decided to email Sephora customer service, because it was messed up. I have over 10k points, and was waiting to be notified by email when those would be launching and to my surprise the email never came. So I sent a polite email, but I knew they weren't going to be able to credit points to be (they have been crediting 500 points to people as apologies), since I have over 10k (apparently they can't do it manually, I'm screwed when I'm missing points from like a JCP purchase and things like that), so they gave me $10 dollars in store credit. I am telling you all this, because I encourage you to speak up and write to them. They need to hear from us so that they can improve, and also you deserve your apology points / money. I know they are "free points" but they created the Beauty Insider program as a loyalty program, making people come back because they know they will be rewarded with points. This incident really made me feel ... not rewarded.. so... speak up if you haven't!