All Things Sephora

[Alysse011]

Well, the Sephora shipping address fiasco finally hit me. They cancelled my order without contacting me first. I had to call CS to find out why...hours later and 10 yrs off my life....Sephora suddenly doesn't ship to the business address I've used for years. The CS rep couldn't help do anything to remedy the situation, then nearly broke down and admitted it was insanity.
I typed up an irate email to CS and asked my husband to read it. His response, "It was an EXCELLENT angry email."
I considered signing it...Sincerely, First World Problems...and then aborted the entire affair.

This is so frustrating! I feel like they have been having these issues for years, and no other major retailer seems to face the same...what is the word...limitations? I laughed when I read about you typing up an angry email. That is something I would do too haha. Then delete it all without sending.

 

[elegant-one]

This is so frustrating! I feel like they have been having these issues for years, and no other major retailer seems to face the same...what is the word...limitations? I laughed when I read about you typing up an angry email. That is something I would do too haha. Then delete it all without sending.

Eh, I always send mine

 

[boschicka]

This is so frustrating! I feel like they have been having these issues for years, and no other major retailer seems to face the same...what is the word...limitations? I laughed when I read about you typing up an angry email. That is something I would do too haha. Then delete it all without sending.

Ha, yeah, we're tough! Delete, delete!

I have no clue what the real reason is. I was told it was the address by a confused lady, then was told there's absolutely no reason for it and to place another order & pray for the best, and finally a supervisor told me that she can't see any reason on her end why it would happen so she asked "another department" to look into it.
I think it was the F&F coupon code, but we'll see. I just want to be able to place online orders, dangit! It shouldn't be this hard to give people my money.
I know this happened to [MENTION=95644]awickedshape[/MENTION], but I'm not sure what the solution was.

 

[boschicka]

Omg, BeautyTalk forum is BLOWING UP with the same issue I'm having! Going to eat some popcorn & watch this unfold.

 

[Shars]

Ha, yeah, we're tough! Delete, delete!

I have no clue what the real reason is. I was told it was the address by a confused lady, then was told there's absolutely no reason for it and to place another order & pray for the best, and finally a supervisor told me that she can't see any reason on her end why it would happen so she asked "another department" to look into it.
I think it was the F&F coupon code, but we'll see. I just want to be able to place online orders, dangit! It shouldn't be this hard to give people my money.
I know this happened to @awickedshape, but I'm not sure what the solution was.

It happened twice to one of my friends here who sends her packages to a mail forwarder as well. They don't want her money either, clearly. This is definitely going to be a crapstorm of great proportions given the time of year. Maybe they'll apologise and send us all a $25 gift card like last time *smh* lol

 

[Alysse011]

I had a similar issue a month or so ago and they said it was because my shipping address didn't match my billing address. I had to call 3 times before they told me that and then had to escalate my problem before I actually received the order. I guess everything is coming to a head with even more customers now!

Luckily my F&F order shipped just fine.

 

[Icecaramellatte]

HAHAHA Weird...it hasn't stopped me either LOL!!! Plus, I ordered 3 more pairs of jeans! I ordered baby girl a pair of jeans too from JCrew kids with worn patches & a heart

Is that Crewcuts? You just reminded me where I need to go to get a birthday gift outfit for my niece. They have the prettiest things. So pretty I usually can't make up my mind what to get. I'm sure to find something there. I'm short on time so I don't have a whole lot of time to browse. Thanks!

 

[fur4elise]

Wow! I am stunned by the number of issues people are having with orders & shipping. I have not ever *knock on wood* had any of these issues.

 

[Icecaramellatte]

Oh there is a cancellation problem at Sephora? I was just complaining about them not cancelling orders when requested. I forgot to come on here and say that they did cancel my mistaken order after telling me they couldn't. I think I got the notice the next day. I was actually happily surprised.

 

[KiKi Kontour]

speaking of cancellations n orders....year he, year he **Cardi B voice** earlier this month i placed not 1...not 2...but FOUR orders for philosophy's peel pads that clearly showed IN STOCK yet they kept getting cancelled as if they were out of stock. After the 2nd time i said ooooh it's gotta be a glitch cuz i placed orders back to back n my eyes wasn't playing tricks on me...it said ADD TO BAG!!! but sure enuff by the next day it was cancelled **le sigh** After many credits n points added to my account from the number of emails I complained on...it's finally officially OUT OF STOCK!!

 

[elegant-one]

Is that Crewcuts? You just reminded me where I need to go to get a birthday gift outfit for my niece. They have the prettiest things. So pretty I usually can't make up my mind what to get. I'm sure to find something there. I'm short on time so I don't have a whole lot of time to browse. Thanks!

Yes, it is. They really have some super cute things plus I got them on sale. You can't go wrong with the quality either.

 

[DILLIGAF]

So I have been trying my Huda foundation sample all week and I'm still loving it. The shade sold out on the site for a couple of days, but came back today and I jumped to get it. Maybe next week I'll get the Huda brush, too. I cannot stress how much I'm enjoying the foundation. I was trying to think if I love it more than Fenty and idk. If I can pry the Huda out of my own hands and pick up Fenty again maybe I'll be able to figure it out.

Non-Sephora related: The Real Techniques Blend+Blur foundation brush is A-mazing! It's so good that I want another just because. It's unreal to have such a good brush for such a low price (especially compared the brushes that inspired it).

Oh and I'm trying to tell myself I don't need that new UD palette, but...I think I need that new UD palette.

And another thing (lol): The Melt Cosmetics liquid lipsticks are the most weightless lip product I've ever used. It's unreal. I got one in the darkest shade, Poser, but I definitely plan on getting more. Love the formula.

I didn't think I needed that new UD palette until I got a 20% off prestige coupon from Ulta. It will be here tomorrow. Let you know what I think about it soon.

 

[Shars]

*blows trumpets*

Ok ladies. Seems like the VIB Fall Sale runs Nov 3 to 6th for VIB Rouge and then Nov 10-15th for both VIB Rouge and regular VIB. Found the info on this IG post. It's in French but I translated roughly what the flier says.

 

[fur4elise]

@Shars ~

Thanks Mama!

 

[elegant-one]

​@Shars
Thanks Mama!

You look FABULOUSLY BEAUTIFUL in your new pic my dear!

 

[Shars]

​@Shars
Thanks Mama!

You're most welcome! If I see a VIB flier with different dates I'll let you ladies know.

 

[DILLIGAF]

*blows trumpets*

Ok ladies. Seems like the VIB Fall Sale runs Nov 3 to 6th for VIB Rouge and then Nov 10-15th for both VIB Rouge and regular VIB. Found the info on this IG post. It's in French but I translated roughly what the flier says.

Thank you for your sleuthing!
I'm glad to see that they aren't cutting off VIBR after the initial 3 days. Well at least in France they aren't.

 

[Jayjayy]

I severely cut my Sephora spending this year and decided to do the bulk of it during the sale..but now that it's sale time and I don't want to spend any money .

I'm going to buy the oldest things on my Loves list and go from there. The one new things I think need are the new NARS audacious lip coffret and ND Sunset palette. But have y'all seen the NARS holiday lipstick in the gold packaging? It's gorgeous!

 

[fur4elise]

You look FABULOUSLY BEAUTIFUL in your new pic my dear!

Awwwww, thank you sweetie! You make me feel so pretty!

 

[ARmakeupjunkie]

I severely cut my Sephora spending this year and decided to do the bulk of it during the sale..but now that it's sale time and I don't want to spend any money .

I'm going to buy the oldest things on my Loves list and go from there. The one new things I think need are the new NARS audacious lip coffret and ND Sunset palette. But have y'all seen the NARS holiday lipstick in the gold packaging? It's gorgeous!

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Funny you should mention the ND Sunset palette. It's supposed to go on sale again tomorrow. I really want this palette but, would love to wait for the Rouge sale to purchase. I'm hoping since the palette will be permanent, it won't sale out before the the Rouge Sale starts. With that said, I just read on the ND insta page that on Nov 2nd, it will be available at all stores but not sure if that also means SJCP locations which is the only thing I have here.