Archetype Cosmetics

[euphrosyne_rose]

Quote:

Originally Posted by beautiful_ctnx hi! have those who ordered a month ago gotten their orders? i ordered on 10 May but haven't received my order yet..... and she hasn't replied a single of my emails!

I ordered ( 3 different orders) back on May 5th or so and I have not received ANY of them nor have I gotten a response to any of the 3 emails I have sent. I simply asked in my emails what the status of my orders happened to be and I also noticed on Paypal that on 2 of my orders the shipping address was wrong so I asked if the orders had been shipped and if not to please make sure they went to the correct address. Still no reponse. I thought about ordering a few more things but I don't think I will until she fixes her communication issues. I'll let you guys know when and if I get my stuff. I hear it's really, really awesome pigment, so I haven't asked for my money back... YET.

 

[petrina_678]

I ordered in APRIL! she has not sent me a shipping confirmation ,nor has she replied to my COUNTLESS e-mails.

I opened a paypal dispute, she has not replied to that either...

Im VERY upset.

 

[euphrosyne_rose]

Quote:

Originally Posted by petrina_678 I ordered in APRIL! she has not sent me a shipping confirmation ,nor has she replied to my COUNTLESS e-mails. I opened a paypal dispute, she has not replied to that either... Im VERY upset.

You know, from the time I first ordered, I noticed that she had posted updates on the site on what date she had shipped orders through. The last time it was updated was MAY 19th!! And, that was for orders placed through April 19th!!! WTF!! That's been almost a whole month ago. It's been a month and a half since I placed my order. I really want the stuff I ordered so I'm not going to dispute it yet, but if my stuff hasn't gotten here by the end of the month I want my money back.

 

[petrina_678]

Quote:

Originally Posted by euphrosyne_rose You know, from the time I first ordered, I noticed that she had posted updates on the site on what date she had shipped orders through. The last time it was updated was MAY 19th!! And, that was for orders placed through April 19th!!! WTF!! That's been almost a whole month ago. It's been a month and a half since I placed my order. I really want the stuff I ordered so I'm not going to dispute it yet, but if my stuff hasn't gotten here by the end of the month I want my money back.

I know... it was the lack of updates on her site that made me decide to file the dispute. I really wanted the pigments too! But i decided that this was for the better...
BTW she still has not replied. Im going to escalate it to a claim in two days...

 

[Almost black.]

I see, there's still waiting for the orders to be shipped, ha? Well, seems like I won't make any orders soon from here although her eyeshadows are great looking

Anyway, big

for bad CS and waiting.

 

[petrina_678]

its very likely i'll get a full refund now..

she has not responded in 48 days. I have filed a paypal claim now. She's still not doing anything !!!

 

[Miina]

Like nearly everyone else here, It took nearly a month for my order to come in, but that wait was well worth it. I adore the colors so much; though i highly recommend a base for the fallout.
Just trying to figure out how to press them now. LOL
But if anyone's interested, i have some swatches here, and will be updating with more soon!!

http://specktra.net/f217/archetype-p...atches-102884/

 

[innocent]

I placed my order in 15th of May and still haven't received it

not even an answer to my e mails.
blah, but I'll wait more, because everyone says they're good. and I'll never order from them again.

 

[petrina_678]

MUCH TO MY SURPRISE.. yesterday MORNING i received a full refund through the claim I filed with paypal...

LATER THAT DAY.. I received my order OMG!! wtf..

But I DO LOVE the pigments... it takes FOREVER THOUGH (60 + days for me)
And they were not all the right colours

 

[red]

I ordered about 3 weeks ago, still waiting, but I knew going in that its a small company with very little help.

can't wait to try them

 

[concertina]

Well, I just placed an order. Her FAQ says order processing/shipping is taking 3 to 3.5 weeks right now.

So we'll see!!

 

[innocent]

hopefully, we'll live long enough

 

[euphrosyne_rose]

Quote:

Originally Posted by concertina Well, I just placed an order. Her FAQ says order processing/shipping is taking 3 to 3.5 weeks right now. So we'll see!!

I keep harping on this, but she hasn't updated her site in almost a month and a half and it's almost 60+ days for me and still no order!! I did see someone had said it took over 60 days for her to get her order, so here's hoping!!

 

[acidtongue]

Quote:

Originally Posted by concertina Well, I just placed an order. Her FAQ says order processing/shipping is taking 3 to 3.5 weeks right now. So we'll see!!

Hopefully it works out better for you than it did for me! It's said that since before I placed my order in the first week of May. End of June, I hadn't received anything and had no replies to my emails so I opened a paypal dispute and later bumped it to a claim after she didn't reply to that. She never responded to anything and I got a refund on Monday.

I understand that they're a small company and are in a bit over their heads but it's not fair to the customers for them to have no CS. Even if it's impossible to reply to all of the emails, you think they could at least make a post on the website as to what's going on and what shipping times realistically are.

 

[msmack]

Quote:

Originally Posted by acidtongue Hopefully it works out better for you than it did for me! It's said that since before I placed my order in the first week of May. End of June, I hadn't received anything and had no replies to my emails so I opened a paypal dispute and later bumped it to a claim after she didn't reply to that. She never responded to anything and I got a refund on Monday. I understand that they're a small company and are in a bit over their heads but it's not fair to the customers for them to have no CS. Even if it's impossible to reply to all of the emails, you think they could at least make a post on the website as to what's going on and what shipping times realistically are.

If I had known all this I wouldn't have placed an order last week. I completely agree with the fact that they should make a post on the website to let everyone know whats happening! I don't like to play these kind of games!!! These better be some damn good pigments!!

 

[msmack]

On your paypal receipts does it list all the shades you ordered? I ordered 25 different shades and it only lists 4 on my receipt? I guess there is no sense e-mailing her as she doesn't respond. I am a bit miffed right now.

 

[euphrosyne_rose]

Quote:

Originally Posted by msmack On your paypal receipts does it list all the shades you ordered? I ordered 25 different shades and it only lists 4 on my receipt? I guess there is no sense e-mailing her as she doesn't respond. I am a bit miffed right now.

There were only 4 listed on my receipt as well when I checked it. Not to sound like I've stalked the girl, but since I ordered back in May I have sent 4 emails and haven't received a response to any of them!!

 

[msmack]

Quote:

Originally Posted by euphrosyne_rose There were only 4 listed on my receipt as well when I checked it. Not to sound like I've stalked the girl, but since I ordered back in May I have sent 4 emails and haven't received a response to any of them!!

Well that just sucks! Terrible customer service! I really hope my order shows up...

Her business is going right. down. the. tubes.

 

[euphrosyne_rose]

It's been 60+ days now since I placed my order, so I guess I can't even request a refund from Paypal since it's been over 45 days. This really sucks b/c I was so looking forward to these pigments and the chick hasn't even had the decency to answer any of my or other people's emails.

I guess I can just say bye bye to my money....

 

[msmack]

Quote:

Originally Posted by euphrosyne_rose It's been 60+ days now since I placed my order, so I guess I can't even request a refund from Paypal since it's been over 45 days. This really sucks b/c I was so looking forward to these pigments and the chick hasn't even had the decency to answer any of my or other people's emails. I guess I can just say bye bye to my money....

I hope your order shows up SOON!

Mine too for that matter - could be awhile.... I guess.