B2M-ing Depots Rant

[lara]

Quote:

Originally Posted by abbyquack Then, I had this idea: What if MAC stopped allowing the pans as b2m, and instead allowed depotted e/s? That way, they'd not have to worry about the double b2ming, and although a few people would be put out by not being able to return their pans, the amount of happy people would increase ten-fold, and I'm sure we'd keep buying.

Why should one person's legitimate purchase being limited in favour of someone else's legitimate purchase?

I'd suggest that a pro pan traded for B2M is more valuable to MAC than a depotted plastic casing - aluminium is a valuable resource after all.

 

[TISH1124]

^^ I agree...I think anything that is purchased from MAC should be able to be B2M'd except of course pencils, etc....Purchasing is purchasing....I B2M from a $10 lipglass I buy at the CCO....or $8 Mascara....why should a person not be able to B2M a pro pan that costs them more than a lot of items people B2M with by buying them at discount....Next it will be no B2M from items bought on Ebay, swapped, etc....You can't please everyone all the time ...Like I said I personally have no problems at all returning things so it doesn't matter to me...However I think they are offering a good service and again we find ways to complain. I am for anyone being able to B2M...Just because I can't I am not mad that someone else can. And if they happen to get away with it twice...Good for them...I have never tried it nor would ...But not mad at those who do if MAC don't care neither do I.. I personally don't think it's as many unhappy people as we all seem to think there are.

 

[Stephy171]

you can b2m the brush cleaner bottle???

-lol this is new to me!! can someone elaborate please

 

[abbyquack]

Quote:

Originally Posted by lara Why should one person's legitimate purchase being limited in favour of someone else's legitimate purchase? I'd suggest that a pro pan traded for B2M is more valuable to MAC than a depotted plastic casing - aluminium is a valuable resource after all.

Well, why should my legitimate purchase of a $14.50 e/s not be accepted but someone's $11 purchase be honored? Know what I mean, it's not that I would want the pro pans not to be honored, but I think it's silly to say that b/c a small number of people are going to be dishonest and try to b2m both the pot and pan, then everyone else is SOL. And maybe the aluminum is worthwhile but MAC accepts pretty much all of their casings, some that have no aluminum included, so I can't imagine the b2m is exclusively for aluminum pans.

At any rate, I tried b2m-ing at a store yesterday and at first the girl took them no problem, but then her manager saw, and told her no depots, so she gave them back to me...kind of unfortunate, but oh well.

 

[vocaltest]

I've never had a problem, infact, they don't even check them. I'm in the UK though, I don't think its an issue over here.

But I agree, they should only accept the legitimate pro pans with original magnet and sticker included, and should accept depots.

 

[TISH1124]

Quote:

Originally Posted by Stephy171 you can b2m the brush cleaner bottle??? -lol this is new to me!! can someone elaborate please

the bottle counts as 1 item.....not much to elaborate on...they take anything back except the pencils almost.....

 

[MrsRjizzle]

Quote:

Originally Posted by Stephy171 you can b2m the brush cleaner bottle??? -lol this is new to me!! can someone elaborate please

You can B2m ANY primary packaging....

From Maccosmetics.com b2m form:

Because we share your commitment to the environment,
M·A·C accepts returns of its primary packaging through
the Back to M·A·C Program. By returning six (6) M·A·C primary
packaging containers to a M·A·C counter or M·A·C Cosmetics Online,
you receive a free M·A·C Lipstick of your choice as our thanks to you.
Since 100% of the retail selling price of VIVA GLAM Lipsticks
is provided to organizations that help people living with HIV/AIDS,​

these colours are excluded from this program.

The fine print:

Most primary packaging of M·A·C products is accepted as Back to M·A·C “currency,”
M·A·C does not accept the following as a part of the program:
Secondary packaging of any sort (paper box, plastic/cellophane wrapper, shopping bags, etc.)
Samples (sample containers, special/trial size products for promotional/seasonal kits)
Cosmetic applicators/tools (disposables, puffs, sponges, scissors, spatulas, swabs, sharpeners, tweezers, curlers)​

Accessories (bags, belts, makeup cases, lashes, Blot Film)

 

[TISH1124]

^^^ At Mac freestanding or PRO you can get l/s, e/s or l/g ...just adding to your most informative post!!

 

[MrsRjizzle]

Quote:

Originally Posted by vocaltest I've never had a problem, infact, they don't even check them. I'm in the UK though, I don't think its an issue over here. But I agree, they should only accept the legitimate pro pans with original magnet and sticker included, and should accept depots.

First- My store never even looks in my bag, they just ask me how many I have and toss them in the bin

Second- I spoke with the store manager at a mac store. They said depots are fine, even counters should be accepting them. She hasnt heard from anyone that the policy was changing. Even as I posted above the policys for B2M'ing by mail... There hasnt been an update on that form as to what they are "not accepting"

Sorry you guys are having such a problem...

 

[MrsRjizzle]

Quote:

Originally Posted by TISH1127 ^^^ At Mac freestanding or PRO you can get l/s, e/s or l/g ...just adding to your most informative post!!

Thanks Tish, I know. I was just copy and pasting what was on the form that i got off mac's website for B2M by mail. I guess the lipstick is the only option through that chanel

 

[coachkitten]

Everytime I have done a B2M they never even look at the products to see if they are depotted or not. I just wish that MAC would get consistant about the policy.

 

[wifey806]

Quote:

Originally Posted by Shoegal-fr OMG, i didn't know pro pans were allowed for B2M!l

me neither! woot woot!

 

[OfficerJenny]

The whole thing is pretty simple.

It's supposed to be a product you used up, not something you took apart.

 

[zipperfire]

I'd love to see a database where the free standing stores or such have their policy listed here. That'd be cool.

 

[TISH1124]

It it doesn't have to necessarily be product that you have used up...I have B2M old products that I used one time that I personally just didn't like and held on to thinking it would grow on me...but didn't.

 

[hello_kitty]

I've never had a problem with depots. Like others, my store doesn't even count mine, just ask me how many, and toss them in their bin. I'd be quite sad if they changed their policy, but I live near enough stores that I would just find another that would take them. I'm trying to really phase out buying pots, but it's all the CCOs carry.

 

[Marlo Kitty]

Quote:

Originally Posted by caffn8me There is a financial aspect. The plastic used in pans has little recycle value for its volume and weight. The pan though, being aluminium (as we Brits call it), is actually quite valuable and is also extremely recyclable. M·A·C won't be throwing the pans out but selling the scrap metal. The payment received may well fund the cost of recycling the plastic. Without the pan, it will make the recycling much less economical.

The aluminium from the pans is a very, very, very, verrrrrrrrrryyyy small amount. They pay only 25 cents a POUND in Montana and I can't imagine it would be much more in other states. States like OR and CA pay a nickel per can as a refund of the deposit you pay when you originally purchase the can of pop.

Is it really about the aluminium being able to pay for plastic recycling or MAC being an environmentally conscious company?

 

[TISH1124]

Not to mention ...they take back lipgloss for crying out loud...where is the value in that if this is the case....demi wipe packages...brush cleaner bottles ?? No aluminum there....and she told me the highest B2M items they get are l/g and mascara

Just checked...it is less than 20 cent a lb in TX

 

[abbyquack]

I get confused too how some counters and stores accept them, while others have apparently gotten it straight from MAC that they're not allowed...how come it's not enforced company wide?

 

[TISH1124]

Quote:

Originally Posted by abbyquack I get confused too how some counters and stores accept them, while others have apparently gotten it straight from MAC that they're not allowed...how come it's not enforced company wide?

As stated before the Mgr at one of the Cali locations said the memo they received company wide is being misinterpreted at a lot of the locations...If you have a problem with them not taking them at your location you should have the store mgr call the B2M CS line for clarification....Because they say they are supposed to accept them with or without the pans.