B2M - Read before posting questions about Back to MAC.

[blueangel1023]

Re: NEW B2M Rule???

It really depends on the MA or manager. Sometimes one MA will tell you one thing, and another would say something else. Usually at MAC freestanding stores, I have NO problem whatsoever with doing B2M.

Just a couple of days ago, I decided to do one at Macy's dpt store. They actually had 2 MAC counters at opposite sides of the mall. Anywho, I went to the smaller counter since there was less people. I asked her whether I could do B2M on Rubia l/s. Being that it was LE she said I couldn't and they were all sold out anyway. Being that I usually was able to get LE e/s and l/s at freestanding stores, I thought it was a bit iffy on what the MA said...So, I went to the bigger MAC counter on the opposite side of MACY's. I asked the MA the same question, and not only did they have the Rubia l/s available, she let me do B2M for it.

It all boils down to who knows what they're doing, and every MAC store has their own guidelines/rules. I agree with the others on trying a different MAC store or counter, because it doesn't hurt to try. Eventually it'll work out to your advantage

 

[MisStarrlight]

Re: NEW B2M Rule???

As far as I know, you're not supposed to be able to B2M e/s pans (disposable or not). The B2M policy reads "plastic or glass". So if there is anyone that has turned back in a pan let me know.

And with the depotted stuff-I was told that they just pop out the pan before they can recycle it anyway so it doesn't matter if they're there or not. I have never been told that we couldn't accept pots w/o the pans (and honestly, I don't ever check).

 

[Bernadette]

Re: NEW B2M Rule???

I started my basic training today here in the San Diego region. I asked the head trainer about the B2M policy.
She said you CAN return plastic containers with the pans missing and you can also return the pro pans!
She also seemed surprised and concerned about anyone turning away any of these items. If these items are declined you should contact a manager or go up the chain from there if necessary.
As the trainer said, if you are using enough product to have six empties, you are obviously a loyal customer and should be appreciated. Another trainer also pointed out that when it comes to depoted plastics, you are either going to return them now or later so there shouldn't be a difference.
These trainers are the first to know about rules and policies, after all, they are there to teach the to the artists. If they say this I can't imagine the policy is any different in any other regions.

As far as people saying these types of rules are up to the discretion of individual managers or that each stores policy varies, that should never be the case. These types of things are up to the brand and if someone is doing something differently, it's their mistake and they should be corrected.

 

[hockeygirl4413]

Re: NEW B2M Rule???

I have a question can I return one of the brush cleaner bottle for B2M? Any help would be great. Thanks

 

[Bernadette]

Re: NEW B2M Rule???

Quote:

Originally Posted by hockeygirl4413 I have a question can I return one of the brush cleaner bottle for B2M? Any help would be great. Thanks

Yes.
Does anyone know of any containers that can't be returned? I'm going to go look in my book and see if it says anything.

 

[rouquinne]

Re: NEW B2M Rule???

Quote:

Originally Posted by blueangel1023 ...I asked her whether I could do B2M on Rubia l/s. Being that it was LE she said I couldn't and they were all sold out anyway. Being that I usually was able to get LE e/s and l/s at freestanding stores, I thought it was a bit iffy on what the MA said...So, I went to the bigger MAC counter on the opposite side of MACY's. I asked the MA the same question, and not only did they have the Rubia l/s available, she let me do B2M for it.

it's my understanding that you cannot do B2M on LE items that have special packaging - so i couldn't use my stash of empties for the Raquel lippies that i wanted.

you can do B2M on LE items in regular MAC packaging.

 

[captodometer]

Re: NEW B2M Rule???

Can you really use the empty Wipes container for B2M??? I have one but I am too embarrassed to try to use it, LOL!

I have successfully used the wipes container for B2M at Macy's in Buffalo and Syracuse, and by mail. Didn't have a problem anywhere

 

[BlahWah]

Re: NEW B2M Rule???

Quote:

Originally Posted by rouquinne it's my understanding that you cannot do B2M on LE items that have special packaging - so i couldn't use my stash of empties for the Raquel lippies that i wanted. you can do B2M on LE items in regular MAC packaging.

Actually, you can. This has been debated and clarified, especially around the Icon 2007 and Barbie releases. I did a MAC live chat myself, along with other members, to make sure about this, and have b2m'd for 2 Barbie items. So confusing, I know, like the depotted shadows, but that's the final word!

On a side note, she shouldn't have been refused for Rubia because it wasn't in special packaging, at least from what I've seen in picitures (unfortunately not in person!).

 

[rouquinne]

Re: NEW B2M Rule???

thanks, blah, i am now going "GRRRRRR...." because i have 18 empties and i wanted 2 Raquel lippies and was told "no".

and i remember talking about doing that here before the collection went on sale and everyone telling me i couldn't do it either....

thanks for the link, i'm printing it out and taking it with me to get a Moonbathe lippie tomorrow!

 

[BlahWah]

Re: NEW B2M Rule???

Quote:

Originally Posted by rouquinne thanks, blah, i am now going "GRRRRRR...." because i have 18 empties and i wanted 2 Raquel lippies and was told "no". and i remember talking about doing that here before the collection went on sale and everyone telling me i couldn't do it either.... thanks for the link, i'm printing it out and taking it with me to get a Moonbathe lippie tomorrow!

I know, it bugs me when I hear stories of customers getting rejected, although I understand there may be miscommunication or a few bad apples making it hard for the rest of us. I took the email with me too, but fortunately didn't have to use it. Good luck!

 

[lara]

Re: Back 2 MAC Information - Please read before posting on B2M

Addendum: depotted eyeshadow pots are not accepted at all locations - if you have any doubts, contact your local store and find out whether they accept depotted items or not.

 

[KeshieShimmer]

Back to MAC policy!!!

So I depotted 11 eyeshadows today and then I try to back to mac them BUT NO they don't take them without the metal pan. Seriously every store should have the same policy.

I'm kinda pissed, just a warning before you depot call your local counter.

 

[c00ki312]

Re: Back to MAC policy!!!

yeah they should. thats why i dont b2m coz i can never finish a load of eyeshadows before the end of this millenium and if i depot im scared they wont take them.

 

[archangeli]

Re: Back to MAC policy!!!

I went to 2 freestanding stores last week with my depotted e/s pots and redeemed them for new eyeshadows and didn't have any problem with this policy. (I had to visit 2 stores because one was sold out of a colour I wanted)

In facts one of the S/A's made a comment like "wow, you really got that pan out of there" and we chatted for a few minutes about different depotting methods o_0"

 

[lobsteriffic]

Re: Back to MAC policy!!!

I haven't had any problems returning them at my counter either...

 

[flossy]

Re: Back to MAC policy!!!

It's always a good idea to call! The freestanding store near me accepted my depotted shadows with no problem, though I know some don't.

 

[claresauntie]

Re: Back to MAC policy!!!

I have never been told not to take back depotted shadows. That's so incredible that someone would turn you away for that!

 

[amoona]

Re: Back to MAC policy!!!

We're not supposed to take depotted eyeshadows, thats what I've recently been told. It's the MAC rule but you can get away with it a lot because most people wont check to see. But they're making it kinda a big deal now. I just recently heard that we can't take them like that.

 

[rouquinne]

Re: Back to MAC policy!!!

^^^ we've had several threads about this over the past few months and Bernadette posted this on May 29th of this year:

I started my basic training today here in the San Diego region. I asked the head trainer about the B2M policy.
She said you CAN return plastic containers with the pans missing and you can also return the pro pans!
She also seemed surprised and concerned about anyone turning away any of these items. If these items are declined you should contact a manager or go up the chain from there if necessary.
As the trainer said, if you are using enough product to have six empties, you are obviously a loyal customer and should be appreciated. Another trainer also pointed out that when it comes to depoted plastics, you are either going to return them now or later so there shouldn't be a difference.
These trainers are the first to know about rules and policies, after all, they are there to teach the to the artists. If they say this I can't imagine the policy is any different in any other regions.

As far as people saying these types of rules are up to the discretion of individual managers or that each stores policy varies, that should never be the case. These types of things are up to the brand and if someone is doing something differently, it's their mistake and they should be corrected.

it's in the MAC Chat forum.

 

[mslips]

Re: Back 2 MAC Information - Please read before posting on B2M

so can you return 6 depotted shadows for a mineralize eye shadow?