So disappointed in this. I finally got enough packaging together, and they'd changed it before I had a chance to go in. Went in yesterday, and it was exceptionally hard choosing, as all they gave me was a laminated sheet with pictures and names of the lipsticks I could choose from, and I just had to go through the massive stacks of lipsticks they have, pulling them out one by one, hoping I got the right shade (this was incredibly difficult to do as the photos of the lippies where quite different to the colour of the actual lippies, the laminate was considerably darker than the actual shades in some cases). I eventually got several SAs to help, but even they were having trouble identifying which was which and where exactly we could find them. We'd only managed to pull out about eight of them before I was getting really frustrated with the experience. The laminate didn't mention the finish either, just a picture of the lipstick in the tube and its name, so it was hit and miss trying to search purely by colour, if you're not intimately familiar with every single lipstick shade it's really, really difficult (not even the SAs could find them easily). So many nudes too! Trying to find those nude shades was so difficult, and as it was turning out that the pictures were quite different to the actual lipsticks in some cases, there were definitely some I actually wanted to see to check the real colour of, but it was just so difficult to find them. I would have loved to be able to swatch on my skin tone to see the potential of a colour. All in all, I'm still grateful the program is still running and that they're giving customers a chance for something back in return for their loyalty, but it was just such a difficult process, and I can see it taking up a lot of the SAs time for someone who isn't even making a purchase (honestly, after all the foofing around, I wasn't in the mood to stay and buy anything else). The SAs were really nice and were very helpful, but it seems they're still not entirely up to speed, and that it could be a bit easier to identify them.
Thanks for those links though JetJet! A lot more helpful to see the finish on them too, rather than just the colour in the tube.