Bad experience at MAC store...

[jenavii]

Quote:

Originally Posted by Kayteuk I had a really bad experience at the Dublin store the other day. The one in the Dublin airport after checking in. Two of the girls were crying and fighting, and then one stormed off. I was about to drop some serious cash there and the next thing I know there's NO ONE in the store to help! The one girl left didn't even offer help. I asked and she just pointed. No vocal communication whatsoever! It disgusted me..I am definitely writing it in to MAC.

Whoa, let us know what happens

 

[nleslie]

There are only 2 places to buy MAC firsthand in Western Australia and they are in department stores that are literally next door to each other. The big department store MA's are kind of wispy, they don't really help you very much but they are nice enough. However the new counter that's just opened in the other department store, the girls there are wonderful! The minute you get there they are at your side, asking if you need help, chatting you up about the new collection, etc etc.

I myself am a very isolated shopper. I like doing my own thing, playing with swatches on my hand, taking my sweet time and checking out what I want to check out. But I'd much rather do it in a upbeat environment as opposed to a too-ritzy one, if that makes sense. I think it's only natural. =)

These are both standard stores, btw. Neither are PRO stores.

 

[xStarryEyedX]

Not like this is an excuse, but sometimes at my job when you're too nice to people they start taking big time advantage of you... i'm sure it's the same at mac, if not worse because mac MA's are more well known... So maybe the rude ones just don't want to get stuck doing free makeovers and spending 20 minutes helping somebody who has no intention of buying anything when they could be pulling in sales... Again, totally not an excuse..but I'm guessing this may be the case with some of them. Playin devil's advocate, ya know?