MacNeill59
Well-known member
MAC, all ages, all races, ALL SEXES- LEARN IT
Bad experience at MAC store...
- Thread starter deathcabber
- Start date
Chic 2k6
Well-known member
Quote:
Ive been to the MAC in the bullring quite a few times and I found them to be quite nice and from when I did make a purchase, they were friendly and showed me the latest collections. I dont even go to MAC with makeup on lol, im just barefaced, scruffy hair and wearing casual clothes like a band tshirt and jeans
Originally Posted by funii_bunnii
OH MY GOSH that is sooo true, they are really rude and they ignore you... it makes me want to get out of they bullring and get to the store near house of fraser... i swear i cant stand some of them... its really weird how they act like that.. |
Ive been to the MAC in the bullring quite a few times and I found them to be quite nice and from when I did make a purchase, they were friendly and showed me the latest collections. I dont even go to MAC with makeup on lol, im just barefaced, scruffy hair and wearing casual clothes like a band tshirt and jeans
natjotua
Well-known member
i didnt get to read all the posts but i got the gist of it and i had to say something too! It's sad to me that the only MUAs that are bitchy are the ones that come from MAC counters! (keep in mind that this is just my opinion though). There are about 3 different mac stores that i go to, and it never fails that some MUA has a bad attitude towards me. But i got used to the stuck up attitude quick, because i just found a way to make them feel kinda stupid. I just school them on how much more i know about make up than them, and keep asking questions about random things like upcoming collections or past collections or products and it works for me everytime! haha kinda bitchy on my part, but oh well! You girls should try it sometime!
jasminediore
Member
the one at macys that is closer to me is awesome my mac MA emily is the best she is like my best friend when i go there and not to mention she is always hooking it up on the samples ^_^ !
But never the less i too have experienced bad service at MAC especially at nordstrom i try to avoid the counter when there at their busiest because not only do the MA's get snobby but so do other customers! (nordstroms attracts the rich snobby people) I always like to call ahead and book a make up appointment so after they help you with your look they also help you shop, give you some porduct input, their personal favorites, and of course up sell you on a few products they recommend. I dont go to MAC unless i intend to buy 1 or 2 items every trip so far though has been worth it!
But never the less i too have experienced bad service at MAC especially at nordstrom i try to avoid the counter when there at their busiest because not only do the MA's get snobby but so do other customers! (nordstroms attracts the rich snobby people) I always like to call ahead and book a make up appointment so after they help you with your look they also help you shop, give you some porduct input, their personal favorites, and of course up sell you on a few products they recommend. I dont go to MAC unless i intend to buy 1 or 2 items every trip so far though has been worth it!
lainz
Well-known member
Quote:
keep in mind that although we may not be informed about every aspect of every upcoming collection, we are the ones practicing the art, and learning about ingredients and what products work best for specific skin types...so you may actually not know more than us in those regards.
| Originally Posted by natjotua
i didnt get to read all the posts but i got the gist of it and i had to say something too! It's sad to me that the only MUAs that are bitchy are the ones that come from MAC counters! (keep in mind that this is just my opinion though). There are about 3 different mac stores that i go to, and it never fails that some MUA has a bad attitude towards me. But i got used to the stuck up attitude quick, because i just found a way to make them feel kinda stupid. I just school them on how much more i know about make up than them, and keep asking questions about random things like upcoming collections or past collections or products and it works for me everytime! haha kinda bitchy on my part, but oh well! You girls should try it sometime! |
keep in mind that although we may not be informed about every aspect of every upcoming collection, we are the ones practicing the art, and learning about ingredients and what products work best for specific skin types...so you may actually not know more than us in those regards.
Izbiz23
Member
Where i live in Manchester (UK) there are 2 MACs one in selfridges and one in House Of Fraser, Well i got so fed up of bad customer service in selfridges I went to the other Mac and they are super nice to me in there, they said they have people coming to them complaining about the other mac and how rude they are. but they arnt just rude, when it is really really busy ther is about 5 MUAs sat behind the counter just talking and doing their make-up. i went in selfridges (the Bad Counter) to give them another chance, and asked if i could try a lipstick, so she sat me down and she applied it, no joke it was that badly applied it looked like a 3 year old had applied it, my lip line was brought out on one side and not and in on the other (and i have big lips so my lipline does not need bringing out) luckily i liked the colour though so i still bought it! then my i asked to test my foundation colour they said nw25 and i thought that it was too dark so i went to the good counter they said i was nw15 and the match was perfect! i hate that counter!
simplyenchantin
Well-known member
Wow I'm glad to see I'm not the only one with bad MAC counter experiences. On a weekend at my local MAC counter, it's really a big joke - no one comes up to you or asks you for help as they are really busy. However, one weekend I went with a friend with every intention on buying a few e/s and there was a MUA with a gorgeous purple thing going on so we asked her if she could try it on one of us, even just one eye and she blatantly said "No, I'm too busy" and just pulled out what she had used and left us there.
I couldn't believe it, I was SO appalled! And my question is - what was she doing that she was too busy to help us? Isn't her job to do just what we asked? She didn't appear to be helping anyone else or whatever, and she didn't even say "sure if you give me 5 minutes to finish what I'm doing" or whatever.. Anyway, we left and came back later when it was less busy and we asked another MUA if he could do that girl's look on us, so he called her over and asked her if she would as he was going on his break.. and she again basically said no to him! We could totally see the tension, he had to almost force her and convince her that she had to do it, even just one eye...
So she reluctantly said "I'm with a customer at the moment" and the guy apologised to us.. so I suggested that we come back in 10 minutes and he said sure and that he would speak with her..
We came back 20 minutes later and she still appeared to be "busy" (With who knows what?) so we just left.
Since then I've started going to a free standing store and the MUA's there have been so much nicer - they will literally spend an hour or more with you and answer all your questions without being bitchy!
Sorry for the rant :x
I couldn't believe it, I was SO appalled! And my question is - what was she doing that she was too busy to help us? Isn't her job to do just what we asked? She didn't appear to be helping anyone else or whatever, and she didn't even say "sure if you give me 5 minutes to finish what I'm doing" or whatever.. Anyway, we left and came back later when it was less busy and we asked another MUA if he could do that girl's look on us, so he called her over and asked her if she would as he was going on his break.. and she again basically said no to him! We could totally see the tension, he had to almost force her and convince her that she had to do it, even just one eye...
So she reluctantly said "I'm with a customer at the moment" and the guy apologised to us.. so I suggested that we come back in 10 minutes and he said sure and that he would speak with her..
We came back 20 minutes later and she still appeared to be "busy" (With who knows what?) so we just left.
Since then I've started going to a free standing store and the MUA's there have been so much nicer - they will literally spend an hour or more with you and answer all your questions without being bitchy!
Sorry for the rant :x
chocolategoddes
Well-known member
I HATE the MAC freestanding store at the Valley Fair Mall in San Jose California.
The worst MAC staff I've ever encountered. My friend and I were ignored until I went up to one who seemed unwilling to help us. She probably thought we were annoying teenagers trying to get free makeovers.
I swear, it pissed me off so much I had to grab my friend and leave before I started throwing paint pot jars at people!
The store itself is wonderful, but I've never been assissted by one MA over there that I liked.
The worst MAC staff I've ever encountered. My friend and I were ignored until I went up to one who seemed unwilling to help us. She probably thought we were annoying teenagers trying to get free makeovers.
I swear, it pissed me off so much I had to grab my friend and leave before I started throwing paint pot jars at people!
The store itself is wonderful, but I've never been assissted by one MA over there that I liked.
OfficerJenny
Well-known member
Quote:
omg
Jesus and Angie
best MAs there, ever
| Originally Posted by chocolategoddes
I HATE the MAC freestanding store at the Valley Fair Mall in San Jose California. The worst MAC staff I've ever encountered. My friend and I were ignored until I went up to one who seemed unwilling to help us. She probably thought we were annoying teenagers trying to get free makeovers. I swear, it pissed me off so much I had to grab my friend and leave before I started throwing paint pot jars at people! The store itself is wonderful, but I've never been assissted by one MA over there that I liked. |
omg
Jesus and Angie
best MAs there, ever
MzzRach
Well-known member
Quote:
That is so horrible, I am so sorry. I was just there on Sunday and had wonderful service from one of the MAs (Courtney) - she was a doll. I started talking about upcoming collections such as Dame Edna and Chill, and she looked at me and said: "Who ARE you?". LOL! It was all good though, we had fun.
I am so sorry your experience has been poor.
| Originally Posted by chocolategoddes
I HATE the MAC freestanding store at the Valley Fair Mall in San Jose California. The worst MAC staff I've ever encountered. My friend and I were ignored until I went up to one who seemed unwilling to help us. She probably thought we were annoying teenagers trying to get free makeovers. I swear, it pissed me off so much I had to grab my friend and leave before I started throwing paint pot jars at people! The store itself is wonderful, but I've never been assissted by one MA over there that I liked. |
That is so horrible, I am so sorry. I was just there on Sunday and had wonderful service from one of the MAs (Courtney) - she was a doll. I started talking about upcoming collections such as Dame Edna and Chill, and she looked at me and said: "Who ARE you?". LOL! It was all good though, we had fun.
I am so sorry your experience has been poor.
clslvr6spd
Well-known member
I go to the Valley Fair store when I go down to see my pops & I really haven't had any bad luck with them.
But, that does blow!!!
Do be honest, I don't think I have had a bad expierence with MAC.
Do be honest, I don't think I have had a bad expierence with MAC.
chocolategoddes
Well-known member
I didn't know there were that many Valley Fair go-ers on Speckra. AWESOME!
I'm sure the MAs there are amazing and friendly, but they aren't that way towards me at all.
It's probably the way I dress and my demeanor. I'm laid-back and I'll go to the mall dressed in jeans and a sweatshirt with almost no makeup on. I bet they think I'm not even interested in buying anything so they won't waste their time.
It's a smart way of thinking, I guess, but it's frustrating for me. I really desire that relationship MAC customers tend to have with their MAs but the staff there pisses me off so much!!! D:<
The MAC counter staff at the Macy's in Oakridge is so nice. I never feel uncomfortable around them at all!
I'm sure the MAs there are amazing and friendly, but they aren't that way towards me at all.
It's probably the way I dress and my demeanor. I'm laid-back and I'll go to the mall dressed in jeans and a sweatshirt with almost no makeup on. I bet they think I'm not even interested in buying anything so they won't waste their time.
It's a smart way of thinking, I guess, but it's frustrating for me. I really desire that relationship MAC customers tend to have with their MAs but the staff there pisses me off so much!!! D:<
The MAC counter staff at the Macy's in Oakridge is so nice. I never feel uncomfortable around them at all!
MzzRach
Well-known member
Right on, we should have a meet-up. That would be big fun! Specktra south bay!
Seriously - it doesn't matter if you are wearing a paper bag - you should still be assisted and certainly should not have to pull teeth to get some help. Never judge anyone by how they are dressed - I don't get dressed up to the nines to do my shopping, that is for sure.
I hope your experience there improves. If they only knew!! Putting that aside, everyone that comes into their shop should be helped on the same level.
OK, off my soapbox now. ;-)
Seriously - it doesn't matter if you are wearing a paper bag - you should still be assisted and certainly should not have to pull teeth to get some help. Never judge anyone by how they are dressed - I don't get dressed up to the nines to do my shopping, that is for sure.
I hope your experience there improves. If they only knew!! Putting that aside, everyone that comes into their shop should be helped on the same level.
OK, off my soapbox now. ;-)
OfficerJenny
Well-known member
Quote:
How often do you go to the MAC at oakridge?
I'm there like all the timee XD we should definitely do a meet up!
| Originally Posted by chocolategoddes
I didn't know there were that many Valley Fair go-ers on Speckra. AWESOME! I'm sure the MAs there are amazing and friendly, but they aren't that way towards me at all. It's probably the way I dress and my demeanor. I'm laid-back and I'll go to the mall dressed in jeans and a sweatshirt with almost no makeup on. I bet they think I'm not even interested in buying anything so they won't waste their time. It's a smart way of thinking, I guess, but it's frustrating for me. I really desire that relationship MAC customers tend to have with their MAs but the staff there pisses me off so much!!! D:< The MAC counter staff at the Macy's in Oakridge is so nice. I never feel uncomfortable around them at all! |
How often do you go to the MAC at oakridge?
I'm there like all the timee XD we should definitely do a meet up!
Kayteuk
Well-known member
I had a really bad experience at the Dublin store the other day. The one in the Dublin airport after checking in.
Two of the girls were crying and fighting, and then one stormed off. I was about to drop some serious cash there and the next thing I know there's NO ONE in the store to help! The one girl left didn't even offer help. I asked and she just pointed. No vocal communication whatsoever! It disgusted me..I am definitely writing it in to MAC.
Two of the girls were crying and fighting, and then one stormed off. I was about to drop some serious cash there and the next thing I know there's NO ONE in the store to help! The one girl left didn't even offer help. I asked and she just pointed. No vocal communication whatsoever! It disgusted me..I am definitely writing it in to MAC.
chocolategoddes
Well-known member
Quote:
Dude, that'd be sweet!
I live closer to Oakridge so I go there more often, but as a mall, I like Valley Fair because it's bigger and fancy! haha
| Originally Posted by OfficerJenny
How often do you go to the MAC at oakridge? I'm there like all the timee XD we should definitely do a meet up! |
Dude, that'd be sweet!
I live closer to Oakridge so I go there more often, but as a mall, I like Valley Fair because it's bigger and fancy! haha
kristina ftw!
Well-known member
Quote:
Wawawowa! That is so bizzarre, and sounds incredibly awkward.
| Originally Posted by Kayteuk
I had a really bad experience at the Dublin store the other day. The one in the Dublin airport after checking in. Two of the girls were crying and fighting, and then one stormed off. I was about to drop some serious cash there and the next thing I know there's NO ONE in the store to help! The one girl left didn't even offer help. I asked and she just pointed. No vocal communication whatsoever! It disgusted me..I am definitely writing it in to MAC. |
Wawawowa! That is so bizzarre, and sounds incredibly awkward.
