JustDivine
Well-known member
I've had emails cancelling both orders now but they're still showing on my orders page. I need to check my account...they need to gimme back my money!!
Cool Heat
- Thread starter glam8babe
- Start date
Luceuk
Well-known member
Quote:
Have you just recieved it? I got the first one at 12 ish. I bet they cancel my first order now too.
I'll be really annoyed if they cancel both because the last time I got a refund it took eactly ten days everything could be sold out by then. I won't be re ordering everything if they do.
Originally Posted by JustDivine
I've had emails cancelling both orders now but they're still showing on my orders page. I need to check my account...they need to gimme back my money!! |
Have you just recieved it? I got the first one at 12 ish. I bet they cancel my first order now too.
I'll be really annoyed if they cancel both because the last time I got a refund it took eactly ten days everything could be sold out by then. I won't be re ordering everything if they do.
JustDivine
Well-known member
Quote:
Yea I only ordered a couple things to get the brushes....I don't want them anymore!!
Although I am going to spend a bit instore tomorrow....
| Originally Posted by ritchieramone
I also got the cancellation e-mail, the recall and then the cancellation. 
However, there is a code for free delivery in the e-mail but I think it's only for reordering. I thought it was weird though that the whole order has been cancelled rather than just the brush removed from it as they've now effectively lost a sale from me - I only ordered the VAE on a whim and won't reorder it. I would have been happy to have had it had the order gone through but I'm not so bothered about it that I now feel I'm missing it, if that makes any sense. |
Yea I only ordered a couple things to get the brushes....I don't want them anymore!!
Although I am going to spend a bit instore tomorrow....
JustDivine
Well-known member
Quote:
I got the first one around 12 and the second one around half past 12
I think that is sooo stupid! They shoulda just taken out the brushes. Oh, well, their loss and another thing to add to my letter for Head Office!
| Originally Posted by Luceuk
Have you just recieved it? I got the first one at 12 ish. I bet they cancel my first order now too. I'll be really annoyed if they cancel both because the last time I got a refund it took eactly ten days everything could be sold out by then. I won't be re ordering everything if they do. |
I got the first one around 12 and the second one around half past 12
I think that is sooo stupid! They shoulda just taken out the brushes. Oh, well, their loss and another thing to add to my letter for Head Office!
JustDivine
Well-known member
You know what's bothering me though? The shadows pricing inconsistency. It really is not fair. I can't order online for various reasons (I'll be away when the delivery is made amongst other things.)
Who can I call/email?
Who can I call/email?
ritchieramone
Well-known member
Well, they seem so muddled with what's going on, that it's not impossible we could still get them though my hope is fading fast!
My account still has both orders I placed yesterday for the time being though.
My account still has both orders I placed yesterday for the time being though.
JustDivine
Well-known member
Yes I'm secretly still harbouring hope....has anyone checked their account?
x.DOLLYMiX.x
Well-known member
Mine hasnt been cancelled yet, but it is still in warehouse
Wintertulip
Active member
I only had the 189 in my order (with 2 Cool Heat Shadows+ 1 MES) and it hasn't been cancelled yet. Status is still 'In Warehouse'. I hope I don't get a nasty surprise when I come back from my exam!
misstwiggwinkle
Well-known member
I've not had the dreaded email yet, either. The order is still showing as in the warehouse.
x.DOLLYMiX.x
Well-known member
Everyone keep there fingers crossed
ritchieramone
Well-known member
I got the e-mails about 3 hours ago and my stuff still says 'In warehouse' too.
x.DOLLYMiX.x
Well-known member
I wonder why some people got emails and some never ?
x.DOLLYMiX.x
Well-known member
It could be, I keep checking my emails but nothing yet.
x.DOLLYMiX.x
Well-known member
I just checked my order and it has been dispatched and the brush is still on the list.
Wintertulip
Active member
Quote:
As has mine!
Thinking about it, will they ask us to return them? Don't returns have to be thrown away/recycled even if they are BNIB, or am I just making stuff up here?
| Originally Posted by Luceuk
My first order has too, I hope we get the free brush. |
As has mine!
Thinking about it, will they ask us to return them? Don't returns have to be thrown away/recycled even if they are BNIB, or am I just making stuff up here?
