Do MAC MA's REALLY hate it when we return things?

[ktinagapay]

Re: Returns

Quote:

Originally Posted by moopoint Well said. I'd say only return if an honest effort was given to the item.

and it just geniunly didnt work out for you.

exactly! love it.

 

[Ambonee]

Quote:

Originally Posted by chickatthegym I was at the CCO the other day and there was a MSF Natural (the ones with the shimmer on half of them) and it had a Macy's Return lable on it! Isn't that weird?!? I thought all the returned items got thrown away?

It doesn't necessarily mean it was used

Sometimes when we take peoples items to the register, after we have rung them up they decide against an item or two (cost more than they thought, change their mind and ask for something else, etc...) so we delete the item off the register, put the items they do want in their bag and they go on their way...instead of taking the sticker off the box (which can sometime leave a mark) we leave it on so the next MUA doesn't have to put another sticker on the item. Then back in the drawer or on the shelf it goes, but it was never sold so it was never used. But if the item we put back with the CRL (Customer Return Label) never gets sold (mostly LE items) and gets RTV'd (Return To Vendor) it will go back to Lauder with the sticker on it, and end up at a CCO that way.

I know at Macy*s the register won't actually let us rescan a CRL if it has been used in a previous transaction, it tells us when/if the CRL was already used, so it's highly unlikely (at least at my store) for someone to get a returned item, or even for a returned item to get RTV'd

I can't imagine CCO's selling used items because we don't RTV used items and the RTV's from the MAC locations are what end up at CCO's. So unless a customer at a CCO opens a product, messes with it and puts it back in the box/on the shelf for someone to grab/buy the items are probably fine. Hope that helped or at least put your mind at ease a little. (at least the first part of my response...lol)


I write way too much :/ ...sorry about that.

 

[sharkbytes]

Quote:

Originally Posted by BunnyBunnyBunny People need to learn when to give up. There is this woman that is always angry/upset looking and she always buys several MAC somethings and ALWAYS returns most if not all. Her excuse is that it is always too drying or it looks bad on her or it broke her out. Earth to lady. DON'T BUY! I get that she is trying her best to LOVE MAC but it's not happening! I have spoken to her, and so has almost every artist at our counter. We can only apply and sell so much! She returns so much, and it is just ridiculous. She is wasting our time and also her own. I wish she'd get a clue and never come back. And it's not just our counter. She rotates between several different ones, and always uses reciepts from different stores. It's just bs! If it's drying the first time, and the second time, what makes her think it's going to be different the next twenty times?? I think cosmetics retailers are great for taking things back in the US. I have returned things to MAC, I have returned things to Sephora. But if something isn't working for you STOP BUYING. I for example like NARS. I have bought NARS, I have returned NARS. Generally their products are good, and sometimes there is a miss. However, I have only returned a few out the the many I have. If I had a terrible drying experience, I would not buy more. A Smashbox primer broke me out like awful horribleness, so I stopped buying Smashbox skincare. Years ago I bought Strobe cream and it destroyed my skin so I returned it and never bought it again. You know what I mean? People just need to learn when to throw in the towel and try another line!

OH GOD, I have a friend who does that. It is the most embarrassing behavior, and no matter how many times I try to tell her that it's rude and obnoxious, she just isn't having any.

She'll get in a mood where she wants to "try some fun new colors," buy a bunch of them, and then return them when they aren't her Clinique Beige Shimmer eyeshadow. Plus, whenever she goes to MAC, she asks for a foundation like her Clinique Creme Chamois and acts baffled everytime they explain the NC NW system. She needs to stop buying, i feel like printing out exactly what you wrote and gluing it to her makeup mirror.

 

[SmokeSignal16]

I just happened to read this thread and thought I'd put my 2 cents in and maybe rant some too lol. I work for Macy's at the Clinique counter. Ok so the returning thing I don't mind much because yeah if it doesn't work out for you then it's totally cool to return it because if you can't use it because it made you have a reaction than yeah that's legit, its when people buy things and overspend or something that's when I get alil upset. My favorites are when someone returns something when they used it for like a day and claim their skin broke out and they claim to have acne everywhere when there is not a single spot on their skin. Or when people come in when we have Gift with purchase, any other time of the year you see them buy from different lines during their gwp and all of a sudden they want to try Clinique and buy whatever is 21.50 or more so they get a free gift. Than like 2 weeks later when the promotion ends they come back in all pissy with you returning the product they got because they just didn't like it and will stick to such and such line and then try and not bring the gift back. Umm yeah, the product that qualified you for the gift is being returned therefore you bring the gift back since if you hate this line so much and never want anything to do with it again then why should it matter to keep it?? I know like Bloomingdales are sister company they either have you give the gift back or pay for its value which would be nice, but hell just sell the gift alone and make people happy that way. Also the other day it made me kind of really upset there was this girl I sold her some skincare on 3/01 and then she came back yesterday returning all but 1 thing on her receipt and she had used 85% of the products! It was like not even a month and she almost used what would take me like 6 mo to a year to use! She said it wasn't doing anything for her skin, well why did you practically use it all up?! But the manager said ok for me to take it back because I hesistated because it was almost empty! So there was -65 on my numbers.. But yeah sorry for the long post and rant, I just had to get that out there...

 

[II3rinII]

ugh!! i had a teenage girl come in and blow a ton of her bat mitzvah money, she filled a 15 pan pallete then grabs like 4 brushes, some eyeliners and a blush. it made me nervous, she kept saying, money wasnt an issue, she got so much of it anyway blah blah blah. she spends like nearly $400!! not 20 min later shes back in the store cuz her mom yelled at her for getting a build a bear so she was scared about all the makeup she got, so she returns most of the brushes, the liners and the blush (about $130). this brought my AUS from a $51 to a $40 =/. im just scared the rest of that is coming back too, which would suck because that would be 15 eyeshadows wasted!

 

[SmokeSignal16]

Quote:

Originally Posted by II3rinII ugh!! i had a teenage girl come in and blow a ton of her bat mitzvah money, she filled a 15 pan pallete then grabs like 4 brushes, some eyeliners and a blush. it made me nervous, she kept saying, money wasnt an issue, she got so much of it anyway blah blah blah. she spends like nearly $400!! not 20 min later shes back in the store cuz her mom yelled at her for getting a build a bear so she was scared about all the makeup she got, so she returns most of the brushes, the liners and the blush (about $130). this brought my AUS from a $51 to a $40 =/. im just scared the rest of that is coming back too, which would suck because that would be 15 eyeshadows wasted!

Ohh that sucks! It's like so much wasted product over something stupid like that, it's like if she was so concerned about what her Mom yelled at her for she should have asked before she made big purchases like that.

 

[Alison5683]

I have only returned one thing ever to MAC and that was lipstick that I already had. I didn't even realize it until I went out into the hallway of the mall and looked at it in the sunlight. They were more that happy to return it, but then again I had it for a total of 2 minutes.

 

[06290714]

Re: Returns

i totally know what you mean

 

[06290714]

Re: Returns

i think she got it.

Quote:

Originally Posted by blindpassion As Tish said, please refer to the thread that is dedicated to this topic.

 

[ktinagapay]

Re: Returns

i gotta be careful where i post huh? i swear i only got the hang of the fotd section...im still finding my way around this website! so really, how do i move it? just copy and paste it? i don't see a button to delete this new thread.

 

[blindpassion]

Re: Returns

You can ask a moderator to move it for you.

They will attach it to the thread that is already dedicated to this topic.

 

[ktinagapay]

Re: Returns

Quote:

Originally Posted by blindpassion You can ask a moderator to move it for you. They will attach it to the thread that is already dedicated to this topic.

alright cool. i just asked so it should be moved soon

 

[blazeno.8]

Re: Returns

I just wish that MAs could mark products that were bought during a makeover session in the same way they could mark B2M products.

 

[Melanie1784]

I didn't even realise you could return make up, i dunno to me id just keep it or put it on ebay. I agree with selling make up that has only been tested as long as you state it. Im also from the UK.

 

[L1LMAMAJ]

i think they get irked. simply because the commission they make gets deducted. i think once in a while, if the product really doesn't suit u then thats fine but if you return a million things at once, it'll just look like an impulse buy. i rarely return since i feel guilty.

 

[X4biddenxLustX]

I was just at my counter several days ago, and there was only one MA working there. We were chatting and I was looking at stuff, which is what I usually do when I'm there. At one point quite a bit of people were coming up to the counter. Not to shop, but to return stuff. Within like an hour, my MA said that she had $90 worth of returns. One lady came in with like 3 or 4 face products, ALL with no packaging. Just a receipt I think and she wanted to return all of those items. Barely anyone did an exchange. I felt bad for my MA cause she was working the counter by herself and really wanted to take a break badly. Those people just wasted her time.

Right before I was about to leave, a tween girl came and started to look at e/s. A few minutes later her mother came up and they both seemed nice. The girl was still new to makeup and they wanted something that would be appropriate for someone her age and wouldn't be BAM in your face dramatic looking. Since the MA was busy with other customers, I suggested Retrospeck to them. Since it was shimmery which is what most girls love, and is on the lighter neutral side. When the MA finally was done she came over and we all agreed that Retrospeck was a great choice if she wanted an e/s. Well the girl ended up getting it but literally 2 minutes after she left, they came back to the counter. Her mom said that she now wasn't sure if the color is right for her and if she could test it out at the counter. Wtf...you could of done that before you decided to buy it. Theres q-tips, sponges, and applicators everywhere. I felt kind of bad too that I had suggested that color to her and now the MA had to deal with a possible return again for the 100th time that day.

I made a joke to the MA though that those people could of just saved that $90+ and just given it to me so I could buy things from MAC and they wouldn't have to worry about items being returned constantly. lol.

The time before that, a lady came in with 4 of the holiday collection sets in for return. I got pissed when I found out one of them was the neutral lips l/g set which I had wanted really bad. It was sold out before I could get a chance to buy it. I just don't understand why the hell would you return that much stuff esp. holiday LE items. The chances of all 4 of those items not working out for you is very small.

I asked the MA there that day what happens with returns and she told me that they get damaged out and sent back to MAC. Some of the items get recycled but it's up to MAC.

 

[michelle79]

I always try to do an exchange instead of a return. My MAC store is cool & they know me so I don't want to feel like I'm stiffing them.

 

[Curly1908]

Quote:

Originally Posted by X4biddenxLustX I was just at my counter several days ago, and there was only one MA working there. We were chatting and I was looking at stuff, which is what I usually do when I'm there. At one point quite a bit of people were coming up to the counter. Not to shop, but to return stuff. Within like an hour, my MA said that she had $90 worth of returns. One lady came in with like 3 or 4 face products, ALL with no packaging. Just a receipt I think and she wanted to return all of those items. Barely anyone did an exchange. I felt bad for my MA cause she was working the counter by herself and really wanted to take a break badly. Those people just wasted her time. Right before I was about to leave, a tween girl came and started to look at e/s. A few minutes later her mother came up and they both seemed nice. The girl was still new to makeup and they wanted something that would be appropriate for someone her age and wouldn't be BAM in your face dramatic looking. Since the MA was busy with other customers, I suggested Retrospeck to them. Since it was shimmery which is what most girls love, and is on the lighter neutral side. When the MA finally was done she came over and we all agreed that Retrospeck was a great choice if she wanted an e/s. Well the girl ended up getting it but literally 2 minutes after she left, they came back to the counter. Her mom said that she now wasn't sure if the color is right for her and if she could test it out at the counter. Wtf...you could of done that before you decided to buy it. Theres q-tips, sponges, and applicators everywhere. I felt kind of bad too that I had suggested that color to her and now the MA had to deal with a possible return again for the 100th time that day. I made a joke to the MA though that those people could of just saved that $90+ and just given it to me so I could buy things from MAC and they wouldn't have to worry about items being returned constantly. lol. The time before that, a lady came in with 4 of the holiday collection sets in for return. I got pissed when I found out one of them was the neutral lips l/g set which I had wanted really bad. It was sold out before I could get a chance to buy it. I just don't understand why the hell would you return that much stuff esp. holiday LE items. The chances of all 4 of those items not working out for you is very small. I asked the MA there that day what happens with returns and she told me that they get damaged out and sent back to MAC. Some of the items get recycled but it's up to MAC.

Isn't that a bit hypocritical for you to talk about those people, and yet you do the same thing at Sephora?

You could get samples there too...

 

[ms.marymac]

Re: Returns

The other day I found a pair of crusty, musty lashes in the return bin. Seriously?

 

[X4biddenxLustX]

Re: Returns

^^ Ewww.