Quote:
Originally Posted by kuuipo415
Has anyone ever been denied returning an item to a MAC store? Today I went to return a lipstick a friend bought for me. She is a pro card member, so obviously I can't return it using her receipt. But her and many others told me MAC stores will gladly take back merchandise without receipts. So I walk in the MAC store, very politely tell her that I don't have a receipt, the lipstick was never used, and wanted to exchange for something else.
She gives me a look, takes the lipstick, opens it up, looks at it, and tells me
"No sorry, you will need a receipt for this. This could be a free lipstick that people get through the back 2 mac program."
she was totally rude about it and not being helpful at all!! I mean, I really didn't expect this to happen!
Does MAC stores have a strict return policy compared to counters at the department stores?
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Thats company policy, they weren't trying to be rude about it. We we only return it w/o the receipt IF you are in the system and the purchase is there w/in the last 30 days.
If the purchase is not in the system then sorry but you are out of luck.
Also it is a violation of Pro crd policy to buy items for others, your friend can exchange it for you, but you cannot walk in with out proof of purchase and get it exchanged. And yes, because we do have the B2M we have to be extra careful as that is free product, and we lose even more money exchanging something someone got free.
Maybe next time try to make sure what you want when you have your friend buy it, since they wont exchange w/o a receipt.
HTH.
P.S
For ALL pro card purchases, you MUST have the receipt. Because you guys get a discount you HAVE to have it, even though your purchase is in the system, because of the discount you must have it or we wont take it back.
Just throwing this out there for the Pro members.
I know they've made a few exceptions, but really, I mean you get a discount, just save your receipts, especially since you can deduct this stuff in your taxes if you work in the industry.