Does anyone else feel extreme guilt about returning items to MAC?

[channierose]

Quote:

Originally Posted by queenofdisaster if i worked at mac i would totally go through the trash lol

i know, i always wondered if i could figure out where and when they threw things out. that way, i could totally wait creepily in the back of the mall and when they come out, just grab the bag and run

 

[User67]

I have a question. I don't feel guilty about returning things, because that's the whole reason I shop dept. stores. Because even if you test something in the store, you really won't know how you like it until you have worn it for a day especially when it comes to foundations & things like that. Anyway, my question is when you return things does it look bad on the MA that sold it to you? Like if she gets commision on things she sells, does the commision get taken away if someone returns something they sold? That I would feel guilty about, because I love all my MAC ladies & would hate to ever make them look bad.

 

[giz2000]

At the Nordies I worked at, they RTV'd (return to vendor) the returns...but we did get to distribute the testers that were used during the seminars amongst us (and some were totally brand new!)...normally, those testers would have been RTV's as well...I got a ton of pigments and PRO brushes that way.

 

[Lady_MAC]

I felt bad returning the two natural MSFs the other day, along with prep+prime for your lips. If it didn't come to $85 all together, I would've kept them.

The MA who gave me my money back would always crack jokes and stuff with me, but was so cold when I returned them.

 

[VeronikaJ]

Well I have to say it makes me actually happy to see that you guys feel guilt about returning stuff (I really do mean that nicely) because it means that you actually take into consideration that product is getting wasted

. However, sometimes it is necessary to return. I think that in retail, we just don't like for people to return something because they spent too much money in the first place, I know when you get to the counter you want everything, so you splurge and then maybe realize you can't afford it. So wait and get it when you can afford it, I know that can be hard though with all the LE items. Also keep in mind, each artist has a sales quota that they have to meet daily/weekly/monthy/anually and returns and one item sales can ruin this for artists. I guess what I'm saying is I think it's great that everyone takes such considerartion when returning-because sometimes you just have to. Artists understand, just be patient and polite when you're there and nobody will be cold (they should be nice no matter what though

) Everyone is sooo thoughtful, I think it's great

 

[princess]

I only done returns twice, both were stuff bought on impulse, and I'm glad I did... since I returned for something that I really want.

I don't feel guilty, I will feel worse if those stuff were hanging around when I know I wouldn't use it. Plus it's money after all...

 

[aziajs]

I feel guilty when I return something because I can't afford it. I have actually been alot better about that lately. Anyway, I don't feel guilty when something just doesn't work for me or doesn't look right. When you try something on in the store and it looks great but when you get home it looks like shit there is a problem. Also, because I have been pressured on more than one occasion to buy things, if it goes back I don't really care.

 

[Chic 2k6]

i wouldnt feel guilty cos i only pick out stuff i like

 

[Lalli]

if i bought something like a msf and is le and out of stock within hours and i returned i would feel abit sad coz its going to waste ive never really returned anything. i wont buy anything unless i can afford it hence only when ive saved up my monthly mac allowance i will go near a mac store. i always try stuff out es's arent a issue and pigments as i love diff colors

 

[Amethyst_beauty]

Quote:

Originally Posted by queenofdisaster if i worked at mac i would totally go through the trash lol

OMG....If I could figure out WHEN the MAC counter throws out their trash and which bin it was in..........LOL! (j/k, of course!)

 

[VeronikaJ]

MAC sends all their returns and damages back to MAC Corporate headquarters. They don't actually go directly in the trash, but who knows what they do with them at Corporate.

 

[User67]

Quote:

Originally Posted by VeronikaJ Also keep in mind, each artist has a sales quota that they have to meet daily/weekly/monthy/anually and returns and one item sales can ruin this for artists. I guess what I'm saying is I think it's great that everyone takes such considerartion when returning-because sometimes you just have to. Artists understand, just be patient and polite when you're there and nobody will be cold (they should be nice no matter what though ) Everyone is sooo thoughtful, I think it's great

Okay, so it does reflect badly on them when we return stuff. They lose the sale. I already told myself recently that if I don't totally LOVE something I won't buy it, I will be sure to be even more careful now.

 

[MaryJane]

I don't usually feel bad if I return things to MAC. Almost any time I purchase something, I know exactly what I want when I walk in the store and the make-up artist doesn't have to spend any time with me so I'm a very easy sale. I tell them what I want, they ring me up, and that's about it. I do usually try and make something work for me before I bring it back because I do understand that they work on commissions and have to meet quotas but I won't keep something that I know I'll never use.

 

[barbiebelt]

i would be surprised if the girls who work at the counter dont help themselves to some of the trash?? of course i dont know this for fact for mac, but i worked for lancome and we only trashed it if it had been used.....mascara always trashed but we had to sent back to lancome too, but........that doesnt mean that there wernt a few things to go home with us every now and then. and when i worked for estee lauder i was the business manager and i had to actually throw the stuff in the trash there (so it didnt go back) we used the returns for contests at the counters alot, of course alot of it went in the trash....obviously lipstick.......no way were we using it.....but like bottles of brand new pleasures.........duh, we took it....as a matter of fact i usually made testers out of the perfumes because they got stolen all the time. and at estee lauder they make their testers out of their inventory. AS for the feeling bad......yes if you do a return it will take a sale away from that makeup artist, and yes they have sales quota's to make but, i know myself that when i did a make over on someone and they bought every thing i put on them (maybe $450) that when they said they wanted it all they had no idea it would be that much......and i know sometimes they had buyers remorse and took it back (to another counter of course because they are too embarassed) i totally expected it when i did a huge makeover like that....so i say dont feel bad, if you buy it and you dont like it take it back......look how much mac we all buy and love and keep, so every now and then if you hate something then take it back, of course this is just my opinion! barbiebelt

 

[Ms. Z]

Last year a few people at counters told me that they don't throw unused items away, more of them said they do. So, yes I do feel a slight guilt about returning items (because yes they are tossed), but I get over it. Department Store cosmetics are too expensive to take the loss (yes, I do often) , it's not like it's a $3 Milani product. I want my $ so that I can buy something that I will really enjoy.

I have been trying to sell Used & New items, but it's not easy, even when you are not making a profit. I am successful sometimes, but I often take a loss. Why should I continue to take the $ loss, plus the loss of time that I invested in trying to re-sell it.

I'm not sure if these items are always thrown away. A MAC MU told me they go to a sale where they get things for like $2-3 dollars. Plus another MU told me that sometimes they use the returns as store samples.

 

[lvgz]

they throw the returned items away? i thought they saved them as used them as testers. sucks. well im about to return nocturnelle, and i dont feel guilty. it IS a waste but i rather get a shadow i LIKE. i feel bad for the artist selling me the stuff, but i just haev too much makeup i dont use lying around to buy more.

 

[divaster]

I do feel kind of bad when I return things, because I feel guilty for not taking enough time to really make up my mind while I was there. The good news for the MA when I go return it is that I almost always walk out with more stuff than I returned, so they are still getting a sale!

 

[charismaticlime]

I did at first when I saw this thread, but after reading a couple of other posts, I don't feel as guilty as before (I'm going back to MAC to return an eyeshadow duo from the A Muse collection and get something else).

 

[nenalinda27]

I wouldn't feel guilty about returning it. Estee Lauder has a store at their warehouse that is available only to employees and their friends and families. Alot of the items they sell are returns. Same goes for the CCO stores. Also my friend used to work at prescriptives and she said they would re-sell the item as long as it wasn't used.

 

[Ada]

I have never returned anything to MAC. I buy tons of stuff and occasionally I end up with something that doesn't work for me or that I change my mind about-- but I will give those items away to friends and family or swap them. I'm not against returning things, but I would feel guilty returning an eyeshadow because I was too dumb to remember that i already had three at home just like it! I WOULD return any product if I had a reaction to it or if it broke me out. I would return foundation/concealor if it was the wrong color (because that's the MA's fault for not being able to match me correctly). And also if I had a really pushy MA who talked me into buying something that I really didn't want. But other than that, I don't want perfectly good makeup to go to waste, so I don't return it.