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Originally Posted by Jinni
Because of the hype, people walk in there expecting miracles, and then end up being terribly disappointed. Not a good way to start.
I usually shop online or plan ahead, so I can just go in there and grab when I want (without trying it out). Trying to get an idea of the smell of the products is just impossible for me while in the store.
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Yeah, I feel like that's exactly what happened. I mean, the way some people talk about this stuff, I expected something great. I'm honestly not even that hard to impress, so I feel like I would have definitely had the same experience even if I had heard NO good things prior to going.
I do that too online. I'm telling you, I had my shopping cart FULL of like almost $200 worth of stuff and when I got there and smelled and looked at the stuff I had chosen, a lot of it looked nothing like what it did online and the smell was bad. I agree with you though....it was hard to actually smell most of the products in the store. I thought, "If I have to smell just one more thing....I'll get a nosebleed."
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Originally Posted by ellienellie
...And whenever I've gone in, the sales staff were kinda pushy.....
I can certainly live without them!
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Yeah, when I first went in the sales girl was all nice to my mother and I. I told her it was our first time in a LUSH store and she gave us a good idea of how the store is laid out. She was like all over us for the first half of our time in there, then when she could see that I wasn't into it and I wasn't filling my basket with the crap she was suggesting, she totally ignored us and had an attitude with me when I was checking out. No thanks.
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Originally Posted by YvetteJeannine
Anyway, with all the hype out there on LUSH products, I was SO severely dissapointed...that's not even the word...Crushed!!!! NEVER again will I even step foot into a LUSH store!!!! The Body Shop is it for me, baby....AND TBS has the fair trade program..so I'm helping a cause when I buy from them...And, yes...TBS is a bit pricey..but not NEARLY as expensive as LUSH stuff....OMG....I was stunned. Anyway, that's my opinion...I'm glad I'm not the only one who feels this way!!! Like I said, I too was going to put up a thread..but I had the fear my home would be burned down or something
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I LOOOOVE the Body Shop. It's awesome. Their stuff has really great ingredients and is of really great quality but not as expensive as LUSH. You get a lot of what you pay for there too. You've reminded me to stop by there soon
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Originally Posted by Korms
... Recently though, I have noticed the staff in the LUSH store I shop in have no regard for hand hygiene and will not wash their hands before cutting your soap or cleanser. I could just about deal with a grubby hand touching my bar of soap because, well..soap is soap but having a sales girl shove my Herbalism into the pot with her dirty hands that were also covered in glitter was the last straw. They should wash their hands as if they were working with food.
It grossed me out a bit and I've moved onto using Liz Earle cleansers now.
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I noticed how gross it was too. The soap chunks looked like they had been picked up a million times and had finger prints all over them. Thats just gross b/c you know germs are stuck all over them...eeeewww! The finger holes poked in the shower jellies did it for me. Not in the tester...but in the ACTUAL ones they cut from....gross. Everything is setting out and I just didn't think it was sanitary either.