GENERAL FAQ: Cosmetic Company Outlets/Stores (CCO/CCS)

[seabird]

There's a Cosmetics Company store in the UK in Portsmouth (Gunwharf Quay). I'm looking at taking a visit soon!

 

[COBI]

I know when I was at the CCO in Wrentham, MA, I was not allowed to buy more than 3 of any product type. So, I had to put one e/s back; I originally had 4 different e/s.

So, my guess is that there is confusion within the stores versus some being rude versus others.

Also, it is not uncommon for stores to not set aside items in limited availibility situations.

 

[Jesi]

Quote:

Originally Posted by ndn-ista Hey, the CO at Jersey City is not open to the public. I went there this past weekend and they asked for a photo Id of a company you work for in/around the building. =( Any other suggestions?

Where in Jersey City is the CCO?

Oops! nevermind. Went back a page for the answer. It's too bad that you have to work there.

 

[xxluverxx]

Are there any CCO's in the NYC area?

 

[nikki*lashay]

Yay! Guess I'll be making the 45 minute drive down to Ellenton soon

 

[CantAffordMAC]

I went to a CCO in VA and it was weird. they had some concealers and foundations out but they looked used and beat up. This was my only time going to a CCO so I don't know whats normal....my sister said that they keep the ones you buy behind the counter and you have to ask for them. But the used ones had price tags on them.

Can anyone explain??

 

[Dani]

Those are just testers with prices on them so you know the price before you ask for it, the good stuff is locked up behind the counter, (lol I got confused by that my first time at a CCO too). Oh, and I see you're from Jersey, have you tried the Liberty (something or other...) outlets?

 

[CantAffordMAC]

Quote:

Originally Posted by Dani Those are just testers with prices on them so you know the price before you ask for it, the good stuff is locked up behind the counter, (lol I got confused by that my first time at a CCO too). Oh, and I see you're from Jersey, have you tried the Liberty (something or other...) outlets?

Oh great, thanks. No I haven't been to any other CCO's, I am in South jersey and I didn't think there was any nearby. I am going to the one in philadelphia this weekend though.

 

[clotheswhore]

Holy cow! All this time I've been living 7 miles from an outlet store, which happens to have a CCO, and I only find out now that they carry discounted MAC cosmetics? Normally I bypass the store. In fact, I was just at the outlet mall a couple of days ago to get some NYX cosmetics at Fragrance Outlet, LOL. Well, guess where I'll be tomorrow?

 

[sunshine817]

do they have a website

 

[Jello89]

Awww man. They never have the cool stuff In Canada like in the states. If there is, its always in Toronto...Never in Montreal

whyyyyyyyyyyyyyyyy

 

[quizshow]

A new outlet mall just openend near Houston with both a CCO and a fragrance outlet with plenty of NYX! After the grand opening weekend, the NYX shadow trios were almost cleaned out. I picked up two of the antiquitease eye shadow palletes and some of my favorite lustreglasses. $10 instead of $14.

 

[meland2lilones]

thanks sooo much...cant wait to go there now...so excited!!

 

[ash10spro]

they had a TON of MSFs the last time i went to my local CCO! they just keep getting better stuff. for a time, they didnt have anything that great.

 

[smellyocheese]

OMG... why don't they have CCOs here??? we only have like warehouse sales once a year

 

[macchristyy]

i wish they had like an online cco store =( the closest one is like 2 hours away from where i live

 

[girloflowers]

bah i hate living in australia we don't have ANY cool stuff like this.

 

[thebreat]

Ok. So I am posting to this to clear up some questions on here that either did not get answered or were answered incorrectly. I work at a CCO, so let me clear some things up.

• We do not have a website.
• We do not ship.
• AC6, B45, etc. are not the codes we go by to determine how many you can buy. Those codes are the manufacturing date codes.
• There is a six digit sku that we go by. If you look at the first four numbers in the sku, we can only sell you three of that sku. So basically it means you can get three colors of a certain type of eyeshadow. The last two digits normally define what color the product is while the first four define what kind of product it is.
• There is a $300 limit. Including tax you cannot buy more than $300 worth of products. You cannot even go a penny over. If you are getting this anywhere else, they are doing something they are not supposed to.
• Our return policy is that if you have your receipt, whether you have used the product or not, you can return it for an exchange or store credit. We do not ever give refunds. Ever. I saw someone said we would if it was damaged. If you get out the door with it, we will not refund your money. If you find a store that does, they are doing something they are not supposed to. We can void transactions that have been made that day, but after that you are out of luck.
• We do not sell old or expired products. Quite to the contrary, I have bought expired things from a MAC store, but we pull everything at a CCO a year before it expires.
• Our rules are sent to us by EL corporate. We do not make our own rules. If you see an outlet not abiding by any of these rules, then they are not doing the right thing, and they will more than likely get in trouble for it at one point or another.
• I know this wasn't said here, but it has bugged me ever since I saw it. I saw a post once that said workers at the CCO stores are not that helpful. We do not have any training at all. Anything we know we have had to teach ourselves. They do not send us ANY information at all. It sucks, but we do the best we can with what we are given. We can't match makeup or tell you what colors work best on you. We can try to help you the best we can, but there is only so much we can do. They give us no information.
• Our ordering system is really strange. We sometimes have a really hard time getting things in. Just because something has been discontinued doesn't mean we will automatically get it. All the CCO stores compete for the same stock. There are only a select amount of things that are available to order. We can put in an order for something, but we can never tell if we will get tons of it, just one, or none at all. They basically send us what is available. There are two different kinds of CCO stores. There are some called "A" list stores. These lucky stores get certain products that others can't, but this is mainly Clinique products, so it really isn't anything I think that many of you would care about. It never applies to MAC.

I think I've answered as many questions as I can think of that I get asked all the time. I hope this helps those of you who still had questions.

 

[andicandi3x12]

Quote:

Originally Posted by thebreat [*]Our return policy is that if you have your receipt, whether you have used the product or not, you can return it for an exchange or store credit. We do not ever give refunds. Ever. I saw someone said we would if it was damaged. If you get out the door with it, we will not refund your money. If you find a store that does, they are doing something they are not supposed to. We can void transactions that have been made that day, but after that you are out of luck.

Tried to return Blast o blue and exchange it for rocker today and they refused saying if its used we cant resell it so we cant take it back...I just wanted an exchange and I told her that usually it doesnt matter and your policy right in front of me doesnt specify and she refused still.

 

[minakokanmuri]

how long does it take for mac collections to be in cco? how long would they be available there for?