GENERAL FAQ: Cosmetic Company Outlets/Stores (CCO/CCS)

[MACForME]

Quote:

Originally Posted by nursee81 how do yo get invited to the EL Store? is there one in s fla?

Employees, like my moms friend, which is how i got there to begin with. Are allowed to bring friends and family during specific times. They have an "allotment" per month.. So you can't go bananas while you're there.

 

[crystrill]

Quote:

Originally Posted by MACForME Employees, like my moms friend, which is how i got there to begin with. Are allowed to bring friends and family during specific times. They have an "allotment" per month.. So you can't go bananas while you're there.

Yup. Even at the CCO, we're only allowed to purchase a certain amount with our discount every 3 months.

 

[MACForME]

Quote:

Originally Posted by crystrill Yup. Even at the CCO, we're only allowed to purchase a certain amount with our discount every 3 months.

I'm not 100% sure, but my moms friend told me she only has like 300$ a month allotment.. That INCLUDES anything I bought. So I really didn't go crazy.. and as MUCH as I was totallly grateful for her invite, I didn't find that much...

 

[TISH1124]

Not sure if this has been Mentioned

The CCO in Allen, TX you can only purchase 3 like items per store visit. 3 lippies, 3 piggies...You can mix and match the colors but you can only buy 3 ea. (Not sure if this is the case at all of the CCO's) I always drag my husband along so he can buy more if I need more. However we cannot use the same credit card..He has to use a different card than I used or pay with cash. And yes, it is Exchange only for returns no money back.

 

[crystrill]

Quote:

Originally Posted by TISH1127 Not sure if this has been Mentioned The CCO in Allen, TX you can only purchase 3 like items per store visit. 3 lippies, 3 piggies...You can mix and match the colors but you can only buy 3 ea. (Not sure if this is the case at all of the CCO's) I always drag my husband along so he can buy more if I need more. However we cannot use the same credit card..He has to use a different card than I used or pay with cash. And yes, it is Exchange only for returns no money back.

At the CCO I work at, it is... $300 maximum per purchase, 3 items per color. So you can buy 3 Electro lipsticks and 3 O lipsticks with no problem.

And you're correct, exchanges only.

You're also not allowed to resell anything you buy.

 

[MACForME]

Quote:

Originally Posted by crystrill At the CCO I work at, it is... $300 maximum per purchase, 3 items per color. So you can buy 3 Electro lipsticks and 3 O lipsticks with no problem. And you're correct, exchanges only. You're also not allowed to resell anything you buy.

Yup- Both Woodbury Commons in NY and The Crossings in PA have limits.. and they are NO JOKE.. However.. I tried, at The Crossings to get 5 eyeshadows.. They would NOT let me.. they said the rule is THREE of an item, color does not matter.. 3 eyeshadow, 3 lipstick, no matter what the color.. Its so weird how the rules are different in each CCO.

My moms friend however, her LIMIT is 300$ per month to purchase items at the EL company store..

 

[TISH1124]

Quote:

Originally Posted by crystrill At the CCO I work at, it is... $300 maximum per purchase, 3 items per color. So you can buy 3 Electro lipsticks and 3 O lipsticks with no problem. And you're correct, exchanges only. You're also not allowed to resell anything you buy.

This may be a dumb question...But how would they or anyone know if you resold something? Or is that a rule you are stating for employees...Because Frankly, after I purchase it, it is mine to do whatever I please. But even still how would they know if you sold it to your neighbor, friend etc?

 

[weB3now]

Has anyone ever been to the CCO in Birch Run Outlet in Michigan? I'm wondering if it's worth driving two hours and spending the cash on gas to get there.

Anyone?

 

[MACForME]

Quote:

Originally Posted by TISH1127 This may be a dumb question...But how would they or anyone know if you resold something? Or is that a rule you are stating for employees...Because Frankly, after I purchase it, it is mine to do whatever I please. But even still how would they know if you sold it to your neighbor, friend etc?

All I know is that resale of discounted items is prohibited. Probably for the price gouging that some people do. I know, for a fact, that So Ceylon was available in the CCO's.. People were buying them for the discounted price, then selling them for ridiculous prices later on. How they know? I don't know..

I can tell you this much, I have heard of people getting caught doing it.. Someone makes the mistake of posting their "haul" and then turns around and sells those items a little while later for a higher price. In some states, like Florida, price gouging is illegal. People who have a MAC Pro card, cannot re-sell their items either.. or swap. They do not allow buying something at a discount and selling it for a higher price..
And yes, they too, do get caught.

 

[TISH1124]

Quote:

Originally Posted by MACForME All I know is that resale of discounted items is prohibited. Probably for the price gouging that some people do. I know, for a fact, that So Ceylon was available in the CCO's.. People were buying them for the discounted price, then selling them for ridiculous prices later on. How they know? I don't know.. I can tell you this much, I have heard of people getting caught doing it.. Someone makes the mistake of posting their "haul" and then turns around and sells those items a little while later for a higher price. In some states, like Florida, price gouging is illegal. People who have a MAC Pro card, cannot re-sell their items either.. or swap. They do not allow buying something at a discount and selling it for a higher price.. And yes, they too, do get caught.

I have to respectively diagree with this.. Illegal Price gouging is related to Government regulated necessity items...Gas, Food, Water.. Not cosmetics

You do not have to have a Mac Pro card to shop at the CCO..so I am speaking of the people who are merely consumers...Not employees, Pro-Card Holders, etc...

I can tell you as a manufacturing company for Health and Beauty products of this type...The companies buys the items from us for 90% less than they sell it to the consumers for in the first place. This is a resale world...There is no laws against buying from a CCO or any other goods store and reselling it for a profit. Yes, I think it is ridiculous to buy items and resell them for outrageous amount, but what is more ridiculous is the people who buy it for those amounts. Unethical maybe, Illegal, NO. I even called a random CCO before I typed this and asked the mgr was it illegal..Her response was, Illegal, No..But we do try to deter customers from doing it by limiting their purchase amounts. But once you buy it, it's your to sell, give away or do whatever you want with it. Which I agree...There is no one that is going to tell me that just because I bought my car for $5k that I can't turn around and sell it to someone that wants to buy it for $10K. Ebay and a lot of other venues would have been shut down Years ago if this was illegal.

Maybe you are speaking of an Employee of the CCO or MAC policy...They can fire you, take away your card..But Illegal?
But there are no policies for consumer purchases.

 

[MACForME]

In the United States, laws against price gouging have been held constitutional as a valid exercise of the police power to preserve order and may be combined with anti-hoarding measures. Statutes generally give wide discretion not to prosecute: in 2004, Florida determined that one-third of complaints were unfounded, and a large fraction of the remainder were handled by consent decrees, rather than prosecution.


Granted, i think I misspoke with the "illegal' terminology. Sorry about that...Thats what I get for asking our corporate lawyer..

However, when people purchase items from a CCO, they are agreeing to the terms of the purchase.People are limited on how much they can buy because of the no resale, this is what I was personally told by an Estee Lauder employee.. And she is not some secretary either. If I buy something with my pro card (which i do have, just so we're clear) I cannot sell it. period. I agreed to this contract when I applied and accepted the card... And, if you take a moment, and use the search option, you will find a whole thread from someone who did lose their card due to resale. So yes, people get caught.. And a 40% DISCOUNT when your make your living doing makeup is a big help.. losing it hurts right in the wallet..

I think personally, its kind of crappy to buy something at a discount and then sell it (used or not) at a ridiculously high price. That is price gouging no matter what the item is.. Not everyone has a CCO nearby and some are wiling to pay the high prices.. but that doesn't make it right.

however, hasn't this all gotten off topic now?

 

[TISH1124]

Thank you for clearing this up MACFORME ...and to answer your question, Yes, it was off topic several pages ago...I guess the word "Illegal" prompted more response from me... I just don't think prison and I would be a good fit.
But again Thanks, I thought you were referring to ALL CCO consumers not just Pro-Card holders who actually signed a contract regarding their purchases there.

 

[crystrill]

There are two signs in our store that state to CUSTOMERS that they cannot resell. This goes for employees as well. And people DO get caught. Some people are OBVIOUS. There's one guy who isn't allowed to shop at our store anymore and he will stand OUTSIDE THE DOOR giving a random person money to buy it. Like really now? We see you.

 

[macmakeupaddict]

Hi, There's a CCO that just opened up by me (Jersey Shore) and was looking to apply for a part time position. Was just wondering if you could share your experience as an employee there and what you do. Would really appreciate it. Thanks so much.

 

[Panamenanegra]

Quote:

Originally Posted by NatalieMT Actually there are CCOs in the UK, but they're called Estee Lauder Companies Stores. Recently in the one close to me I got Provence Pigment, Jewelmarine Glitter, Claire De Lune e/s, Beauty Sleep e/s and Porcelain Pink MSF. I saved a lot of money! In the store recently I've also seen Da Bling e/s, Melton Mauve e/s, Floral Fantasy e/s, Scene 1, e/s, Pink Venus e/s, Rite of Spring e/s, Seedling e/s, Firespot e/s, Cranberry e/s and Moonflower e/s. They also had Hullabaloo highlight powder, loads of lipglasses, cheek colour bottles, e/s quads Amazon Eyes and Boy Beauty and some lip sets.

I just realized when I read this we have one near our job that all employees have a pass to because we're an advertising agency. I didnt realize that they sold MAC items. Im going to go check it out.

 

[gdsepu]

Hi,
Does anyone know how often CCO's get new shipments in?

Thanks!!

 

[_Ondine_]

Quote:

Originally Posted by NatalieMT Actually there are CCOs in the UK, but they're called Estee Lauder Companies Stores. Recently in the one close to me I got Provence Pigment, Jewelmarine Glitter, Claire De Lune e/s, Beauty Sleep e/s and Porcelain Pink MSF. I saved a lot of money! In the store recently I've also seen Da Bling e/s, Melton Mauve e/s, Floral Fantasy e/s, Scene 1, e/s, Pink Venus e/s, Rite of Spring e/s, Seedling e/s, Firespot e/s, Cranberry e/s and Moonflower e/s. They also had Hullabaloo highlight powder, loads of lipglasses, cheek colour bottles, e/s quads Amazon Eyes and Boy Beauty and some lip sets.

Are there any stores in London? Or does anyone know where the stores are other than Portsmouth and Bicester Village? I can't find anything online for Estee Lauder Companies Stores or CCO that gives a list of UK locations.

 

[henrieta]

Quote:

Originally Posted by Korms There is one at Bicester shopping village in Oxfordshire Bicester Village - Welcome

what is the name of the shop? thanks!

 

[frostiana]

The CCO where I live, (NC,smithfield outlets) has no such limit. Last time I went I bought 5 eyeshadows and 4 lipsticks with no problem.

 

[iShadow]

Quote:

Originally Posted by frostiana The CCO where I live, (NC,smithfield outlets) has no such limit. Last time I went I bought 5 eyeshadows and 4 lipsticks with no problem.

Strictly enforced policies seem to vary from location to location.